Your place in the new trust ecosystem for UCD Gathering 20202

@cubicgarden | https://www.ucdgathering.net/keynotes/ian-forrester
Ian Forrester
BBC R&D Senior Firestarter
@cubicgarden
Your place in the new trusted data ecosystem

Future Experiences and Technology
@cubicgarden

@cubicgarden | http://www.nehrlich.com

The existing reality
@cubicgarden | https://www.wired.com/2016/03/buckminster-fuller-brilliant-crank-lot-teach-silicon-valley/
You never change things by fighting the existing reality.
To change something, build a new model that makes the existing
model obsolete."
- Buckminster Fuller

Perceptive Radio
@cubicgarden | https://www.bbc.co.uk/rd/projects/perceptive-radio (2013)

Personal data + storytelling + connected objects
@cubicgarden | https://www.youtube.com/watch?v=2RlGXcueDss

Ethics of personal data videos
@cubicgarden | https://www.bbc.co.uk/rd/blog/2015-01-the-ethics-of-data-videos

Adaptive media strikes a ethical chord
@cubicgarden | http://www.dailymail.co.uk/sciencetech/article-3350076/BBC-experimenting-smart-shows-adapt-personality-male-female.html

Exploring legibility, agency and negotiability
@cubicgarden | https://www.bbc.co.uk/rd/blog/2015-12-data-makes-a-story-mozfest-workshop

@cubicgarden | https://www.bbc.co.uk/rd/projects/living-room-of-the-future
The living room of the future

@cubicgarden | https://www.bbc.co.uk/rd/blog/2019-06-bbc-box-personal-data-privacy
BBC Box project

@cubicgarden | https://www.bbc.co.uk/news/technology-48825413
BBC Box project

Trust
Trust is the foundation of the BBC:
we are independent, impartial and honest
@cubicgarden | https://www.flickr.com/photos/noodlepie/7256071790

@cubicgarden
User experience is powerful

@cubicgarden | https://www.themoviedb.org/movie/656690-the-social-dilemma
Trust in services?

Trust in the platforms?
@cubicgarden | https://www.wired.com/story/google-algorithm-conservatives-biased-its-just-not-human/

@cubicgarden | https://www.themoviedb.org/movie/680438-after-truth-disinformation-and-the-cost-of-fake-news
Trust in algorithms?

Move fast and break democracy?
@cubicgarden | recode.net/2017/12/18/16787624/noam-cohen-know-it-alls-book-silicon-valley-libertarianism-democracy-kara-swisher-decode-podcast | flickr.com/photos/kk/2327398152

@cubicgarden | https://www.themoviedb.org/movie/566222-the-great-hack/images/backdrops | https://www.theguardian.com/news/series/cambridge-analytica-files
Weaponised psychology with UX

@cubicgarden | https://www.slideshare.net/Nomensa/dark-patterns-in-ux | Addiction by Design by Natasha Dow Schull | https://uxknowledgebase.com/dark-patterns-3b41ed7a690e
Dark patterns

@cubicgarden | Addiction by Design by Natasha Dow Schull | https://www.flickr.com/photos/playamongfriends/17490827495
Straight out of the gambling industry

@cubicgarden | https://www.aiga.org/design-for-good
User experience is dangerously powerful

Design ethics
@cubicgarden | https://small-tech.org/about/#small-technology | Aral Balkin & Laura Kalbag | https://vimeo.com/342972799

@cubicgarden | https://2017.ind.ie/ethical-design/ | https://ar.al/2019/08/26/introducing-small-technology-foundation/
Ethical design

@cubicgarden | https://davidberman.com | https://whitehatux.com/ | https://www.alibris.com/Sustainability-and-Design-Ethics-Tom-Russ/book/11648411
Design for good

@cubicgarden | https://www.techpledge.org/
First do no harm?

@cubicgarden | https://www.techpledge.org/
Would/could you sign the hippocratic oath?
■ to take responsibility for what I create.
■ to only help create things I would want my loved ones to use.
■ to pause to consider all consequences of my work, intended as well as unintended.
■ to invite and act on criticism, even when it is painful.
■ to ask for help when I am uncertain if my work serves my community.
■ to always put humans before business, and to stand up against pressure to do otherwise, even at my own
risk.
■ to never tolerate design for addiction, deception or control.
■ to help others understand and discuss the power and challenges of technology
■ to participate in the democratic process of regulating technology, even though it is difficult.
■ to fight for democracy and human rights, and to improve the institutions that protect them.
■ to work towards a more equal, inclusive and sustainable future for us all, following the United Nations global
goals.
■ to always take care of what I start, and to fix what we break.

@cubicgarden | https://webfoundation.org/2019/12/i-invented-the-world-wide-web-heres-how-we-can-fix-it/ | https://www.wired.co.uk/article/is-the-internet-broken-how-to-fix-it
This goes way beyond UX

Restoring trust? Rethink everything...
@cubicgarden | https://blog.joinmastodon.org/2018/12/why-does-decentralization-matter/ | https://en.wikipedia.org/wiki/Decentralization

No more mention of black box algorithms*
@cubicgarden | https://vimeo.com/249633335 | https://thenextweb.com/artificial-intelligence/2019/12/17/researchers-were-about-to-solve-ais-black-box-problem-then-the-lawyers-got-involved/

Privacy vs convenience
@cubicgarden | https://www.flickr.com/photos/dragontomato/5461683919 | https://www.flickr.com/photos/lasfotosdelcarajoese/4869090717

Privacy vs convenience
@cubicgarden | https://findingctrl.nesta.org.uk/thoughts-on-todays-internet

@cubicgarden | https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_en.htm
The european data way

@cubicgarden | https://europa.eu/youreurope/citizens/consumers/internet-telecoms/data-protection-online-privacy/index_en.htm
Beyond the cookies

What’s this got to do with user research?
@cubicgarden | https://www.flickr.com/photos/klengel/21844195245

@cubicgarden | https://datatransferproject.dev/ | ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/
Your data

Personal data systems
@cubicgarden | https://www.bbc.co.uk/rd/blog/2019-06-bbc-box-personal-data-privacy | https://www.youtube.com/watch?v=-RoINZt-0DQ

Solid project
@cubicgarden | https://solidproject.org/ | https://www.wired.co.uk/article/inrupt-tim-berners-lee

The databox project
Databox has its origins in an emerging school of thought
called ‘Human Data Interaction’ which sees personal data
as an object in its own right rather than a by-product of our
mundane interactions with third parties, systems and
services
@cubicgarden | https://www.databoxproject.uk/about/

@cubicgarden | https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/human-data-interaction
Human Data Interaction
Legibility – the process of understanding and making data and
analytics algorithms both transparent and comprehensible to
people, which refer to data and processing
Agency – the power of handling data and to systems that
process data to give people the capacity to control, inform, and
correct data and inferences
Negotiability – the dynamic relationship that emerge regarding
data and how the individual understanding and attitudes change
over time.

Best practice design principles for privacy
@cubicgarden | https://blog.xot.nl/2012/09/10/eight-privacy-design-strategies/ | http://www.cs.ru.nl/~jhh/publications/pdp.pdf
1. Minimise: The amount of personal information that is processed should be minimal.
2. Hide: Any personal information that is processed should be hidden from plain view
3. Separate: The processing of personal information should be done in a distributed fashion whenever
possible
4. Aggregate: Personal information should be processed at the highest level of aggregation and with the
least possible detail in which it is (still) useful.
5. Inform: Data subjects should be adequately informed whenever personal information is processed
6. Control: Data subjects should have agency over the processing of their personal information
7. Enforce: A privacy policy compatible with legal requirements should be in place and should be
enforced
8. Demonstrate: Demonstrate compliance with the privacy policy and any applicable legal requirements.

Users are calling out for more
@cubicgarden | https://www.theguardian.com/us-news/2020/sep/03/edward-snowden-nsa-surveillance-guardian-court-rules | https://www.flickr.com/photos/greensefa/13105939714

BBC News TOR mirror
@cubicgarden | https://www.bbc.co.uk/news/technology-50150981 | https://www.bbcnewsv2vjtpsuy.onion/

Removing friction
The dominant school of thought when it comes to UI design in tech, at least
that Iatest grown up with the past two decades, has centered around
removing friction for users in accomplishing whatever it is they’re trying to do
while delighting them in the process. The goal has been design that is
elegant, in every sense of the word: intuitive, ingenious, even stylish…
Perhaps no company has more embodied this school of design than Apple.
@cubicgarden | https://www.eugenewei.com/blog/2020/9/18/seeing-like-an-algorithm

Closed ecosystem of control?
At its best, Apple makes hardware and software that is pleasingly elegant, it
just works. but also sexy in a way that makes its users feel tasteful.
Apple’s infamous controlling style, no replaceable batteries for its phones and
laptops, the current debate over its App Store rules.
@cubicgarden | https://www.eugenewei.com/blog/2020/9/18/seeing-like-an-algorithm

Re-decentralising the internet?
@cubicgarden | https://theconversation.com/web-3-0-the-decentralised-web-promises-to-make-the-internet-free-again-113139 | https://redecentralize.org/

The next web? (I half joke)
@cubicgarden | Davidstankiewicz / CC BY-SA | https://theconversation.com/web-3-0-the-decentralised-web-promises-to-make-the-internet-free-again-113139

The network of trust
@cubicgarden | https://hackernoon.com/centralization-vs-decentralization-the-best-and-worst-of-both-worlds-7bfdd628ad09

D-web (Decentralised web)
@cubicgarden | https://hacks.mozilla.org/2018/07/introducing-the-d-web/ | https://edgeryders.eu/t/a-radically-new-internet-a-study-on-p2p-protocols-and-mesh-networks/9802

Fediverse (federation/universe)
@cubicgarden | https://www.fediverse.space/

Fediverse (federation/universe)
@cubicgarden | https://the-federation.info/

How the fediverse deals with trolls
@cubicgarden | https://conf.tube/videos/watch/d8c8ed69-79f0-4987-bafe-84c01f38f966

Decentralisation is coming...
@cubicgarden | www.theverge.com/interface/2019/12/12/21011055/twitter-decentralization-jack-dorsey-blue-sky-app-net-dalton-caldwell | https://twitter.com/jack/status/1204766078468911106

New user experience challenges
@cubicgarden

Users will require it!
@cubicgarden | https://www.theguardian.com/us-news/2020/sep/03/edward-snowden-nsa-surveillance-guardian-court-rules | https://www.flickr.com/photos/136770128@N07/41587398905

Mistakes can happen
@cubicgarden | https://www.flickr.com/photos/byrawpixel/45739287262

Two factor auth problems
@cubicgarden | https://security.googleblog.com/2020/05/introducing-portability-of-google.html

@cubicgarden | https://www.soyacincau.com/2020/03/19/tutorial-covid-19-face-mask-unlock-apple-iphone-skg-face-id/
Password-less future?

Decentralised vs centralised
@cubicgarden | https://www.wired.co.uk/article/signal-vs-whatsapp

Decentralised encryption woes
@cubicgarden | https://cubicgarden.com/2020/07/24/signals-catch-22-problem/
“I get that not revealing my pin to me is a security thing but to be honest, it
seems daft that I can’t even reset that pin using other means. For example,
Signal already texts me a confirmation number when I try to sign in –
surely this is enough to know that I’m the owner of the phone? They also
have my email address.”
If I really can’t reset my account, I would be more than happy to delete the
current account and start over again. But until there’s a way for me to do
this without entering the app in the first place, I’m stuck in limbo”

Skeuomorphism is back?
@cubicgarden | https://www.techradar.com/uk/news/nearly-a-third-of-uk-consumers-are-now-using-digital-and-mobile-wallets-to-pay-for-goods-online

Digital identity
@cubicgarden | https://tykn.tech/self-sovereign-identity/ | https://github.com/karimStekelenburg/awesome-self-sovereign-identity | https://www.coindesk.com/path-self-sovereign-identity

Self-sovereign identity
@cubicgarden | https://tykn.tech/self-sovereign-identity/ | https://github.com/karimStekelenburg/awesome-self-sovereign-identity | https://www.coindesk.com/path-self-sovereign-identity

@cubicgarden | https://www.extremetech.com/internet/280808-go-self-sovereign-how-to-own-your-identity-on-the-internet | https://www.maxamundo.com/ssi/index.php/wireframe
Self-sovereign identity

A new conceptual model for identity
@cubicgarden | Mick Lockwood - https://www.maxamundo.com/ssi/index.php/wireframe

@cubicgarden | https://www.youtube.com/watch?v=6OfcbgcxGNM | Tey - The Invisible Man | Toufic El-Rjula |
There are huge benefits

The IOT overload is coming
@cubicgarden | https://www.techvshuman.com/2016/09/08/will-software-machines-robots-ai-soon-start-cheating-the-world/

Everything which can be connected will be
@cubicgarden | https://iot-analytics.com/iot-market-forecasts-overview/

@cubicgarden | https://www.nottingham.ac.uk/news/pressreleases/2018/april/defence-against-dark-artefacts-–-the-enemy-within-the-wall.aspx
IOT and data ethics?

@cubicgarden | https://thisismn.com/news/your-data-your-say-introducing-bbc-box | https://www.youtube.com/watch?v=-RoINZt-0DQ

@cubicgarden | https://www.bbc.co.uk/rd/blog/2019-06-bbc-box-personal-data-privacy

@cubicgarden | https://www.bbc.co.uk/rd/blog/2019-06-bbc-box-personal-data-privacy | https://www.youtube.com/watch?v=-RoINZt-0DQ

@cubicgarden | https://www.youtube.com/watch?v=ZrNPwYZMS2w

@cubicgarden | https://www.bbc.co.uk/rd/projects/living-room-of-the-future

@cubicgarden | https://www.youtube.com/watch?v=1RU3shU-PPQ

Living room of the future framework
OBM
Adaptive
media
HDI
databox
IOT
Physical
devices
@cubicgarden

Decentralised experiences
@cubicgarden

@cubicgarden | https://www.bbc.co.uk/rd/projects/living-room-of-the-future | https://www.youtube.com/watch?v=sc6GIRqDJTs

Further Living room of the future research
@cubicgarden | https://www.fictionware.org/gogglebox/

Summary of points
@cubicgarden
1. Look to the future: Drive the change users need/want/demand
2. Negotiation & trust: Is important, the industry is in a bad place right now
3. Decentralisation: Is already here it’s not evenly distributed
4. Privacy is a right: Think so? Make it so!
5. Enable not allow: What will this enable the user(s) to do?
6. Think human values: Does it enable a core human value?
7. How do we enable everybody: Not just the privileged who can pay
8. Don’t be a bystander: The industry has too many of those right now

Trust in a more human value framework
@cubicgarden | https://www.bbc.co.uk/rd/projects/digital-wellbeing | http://www.humanvalues.io

My public service internet notes
@cubicgarden | https://cubicgarden.com/tag/publicserviceinternetnotes/
cubicgarden.com/tag/publicserviceinternetnotes

@cubicgarden | Public service internet notes - https://cubicgarden.com/tag/publicserviceinternetnotes/
Ian Forrester
@cubicgarden
ian.forrester@bbc.co.uk
Thank you for listening, any questions?

Your place in the new trust ecosystem for UCD Gathering 20202

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Your place in the new trust ecosystem for UCD Gathering 20202