Empowered employees bring a wealth benefits to an organization, from better reactive service to more satisfied teams, yet too many organizations still fail to empower employees in even the simplest of ways. Using principles from our resource, The Ultimate Starter Guide to Employee Empowerment, this presentation shows organizational leaders nine key ideas for empowering employees to provide better customer experiences.
4. Loosen The
REINS
1
Too many interactions fail because employees can’t
act. Reduce the hassle-factor for your customers by
empowering your team to take action.
20. CUSTOMER-
CENTRIC
Focus on being
Autonomy and authority are useless if employees
don’t have the desire to use them. Empowerment
works best in a customer-centric culture.
9
21. The Ultimate Starter Guide to
Employee Empowerment
To learn more about employee
empowerment, check out our resource:
22. ADAM
TOPOREK
Adam
is
the
author
of
Be
Your
Customer’s
Hero:
Real-‐World
Tips
&
Techniques
for
the
Service
Front
Lines
(2015),
as
well
as
the
founder
of
the
popular
Customers
That
Stick®
blog.
He
is
a
speaker
on
customer
service
and
customer
experience.
Adam
is
also
the
owner
of
CTS
Service
Solutions,
a
consultancy
specializing
in
high-‐energy
customer
service
workshops
that
teach
frontline
teams
how
to
deliver
Hero-‐Class®
customer
service.