9. What is a TEAM?
• Common PURPOSE
• Performance GOALS
• Complimentary SKILLS
• Mutual ACCOUNTABILITY
The Wisdom of Teams
Jon R. Katzenbach and Douglas K.
Smith
15. Objective: Establish clear value to
distributers as a quality tea provider
KR: Reorders at 85% 5/10
KR: 20% of reorders self-serve 5/10
KR: Revenue of 250K
5/10
Key Risk Factors: Need new self-serve
system up in first month
Priorities this week
Next 4 weeks - Projects
OKR Confidence
Team Health:
Distributor satisfaction Health:
Org Health
Yellow
P1
P1
P1
Green
Close deal with TLM Foods
Team struggling with direction
change
# solid sales canidates in for
interview
Passive reorder notifications
New self serve flow for distributors
Metrics for distributors on tea sales
Hire Customer service head
New Order flow
Weekly
OKR
Check-
ins
30. “The problem is that we tend to
assume that our framing represents
the truth, rather than merely
presenting a subjective “map.”
In truth, however, each frame offers
its own image of reality.”
Edmondson, Amy C.
Teaming: How
Organizations Learn,
Innovate, and
Compete in the
Knowledge Economy
43. “Weekly retrospectives build the muscle
of asking why things aren’t working…
learning to say “that’s eff’ed up. Let’s try
something else.”
Rosemary King @rozemaryking
58. Team Check In
“Quarterly seems to be a good starting point though. Every month seems too
often (people get fed up with it, and the data doesn’t change fast enough to
warrant it). Bi-annually seems too seldom (too much happens within that
period). But, again, it varies.” – Spotify Labs
68. Reboot Your
Team
1. Treat quarters as do-over
moments
2. Set goals, roles and norms
3. Check weekly to make sure you
are living your intention
4. Correct: take time at the end of
the quarter and evaluate and
make major changes
69. Be kind to everyone you meet, for they
too are fighting a great battle.”
Dr. John Watson (the real one)