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Real-time Working
with Collaboration

Dan Keldsen, Principal
dk@InformationArchitected.com
617-933-9655
Twitter: @dankeldsen    Discuss on Twitter #iaie20

                        Presented by:
Four Pain Points to Collaboration




 Collaboration is Not New
 All Problems are Not Equal
 All Tools are Not Equal
 Most Organizations are Blind to their
  Collaboration Problems




                                 Presented by:
Collaboration is Not New...
...And Most Projects Require Many Tools & Hands




       Ancient Mayan Pyram
                          id at Chichen Itza                                      rs in Spain
                                                               Modern Day Castelle



                                               Presented by:
Whether Consumer or Business-Focused...




Do You Have the Toolkit that Supports Your Collaboration Needs?


                                Presented by:
Build Well w/Timeless Principles (“Best Practices”)




                                                                    ey
                                                          sus, Turk
                                         at Ruin s of Ephe
                                     s
                          still stand
              Arch that



                                          Presented by:
Not All Collaboration Needs are Equal, Because...


                                   Final
Problem                           Solution
                                                      Not All
                                                      Problems
            Final                                     are Equal...
Problem    Solution



                                   Third
                                   Idea
                                                           Final
Problems        First
                Idea
                        Second
                         Idea
                                            Refined
                                             Ideas        Solution
                                   Fourth
                                    Idea


              Elapsed time?
                           Presented by:
To Many Executives, There is No Problem...


                                        Final
Problem        Systems/Processes
                                       Solution

               Final
Problem S/P   Solution



                                        Third
                                        Idea
                                                        Final
Problems           First
                   Idea
                           Systems/Processes Refined
                             Second
                              Idea            Ideas    Solution
                                        Fourth
                                         Idea


                 Elapsed time?
                                Presented by:
Slow Reaction Time = Real Impact


                        Calls     Calls Email
Business            Calls Calls       Mtg Calls     Resolution
Problem
                        Email Email     Mtg Fax
                                       Can’t wait
                 !!!       18 hours
     We can have
    that in 3 days...

IT Reaction
                                            72 hours

                                  Presented by:
5 Models for Collaboration




                           Project


                          Process


                          Content


                          COP/COI

                 Source: Information Architected, Inc.


                               Presented by:
Complications of Real Work

   Info is Everywhere,               Time Available and
     In Many Forms                     Urgency Varies




                         Presented by:
Meet the Info-Juggling Knowledge Worker




               Source: Information Architected, Inc.



                                 Presented by:
Challenge is How to Build to Last, While
Building to Adapt?




                  Source: Information Architected, Inc.




                                  Presented by:
Evolving Towards Enterprise 2.0




           Source: Carl Frappaolo and Dan Keldsen (while at AIIM)


                                      Presented by:
Maturity/Readiness Factors in Collaboration



 Three Factors to Keep in Mind
  Individual Habits
  Cultural Norms/Expectations
  Technological Capabilities



 Technology is *A* Factor to be aware of, but not the only one.
  You Need to be in Sync in all Three, But What is the Keystone to YOUR
   Organization and YOUR needs?




                                     Presented by:
No Single Best Practice for Collaboration



              Technology                                          Culture
Individuals                 Culture                 Individuals             Technology




                                      Individuals
                           Culture                   Technology




                                           Presented by:
Four Pain Points to Collaboration



 Collaboration is Not New
 All Problems are Not Equal
 All Tools are Not Equal
 Most Organizations are Blind to their
  Collaboration Problems


Thank You for Your Time Today
If Your Collaboration Efforts are Stalled, Get in Touch -
dk@InformationArchitected.com, 617-933-9655 or @dankeldsen
                 www.InformationArchitected.com

                                 Presented by:

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Real-Time Working With Collaboration

  • 1. Real-time Working with Collaboration Dan Keldsen, Principal dk@InformationArchitected.com 617-933-9655 Twitter: @dankeldsen Discuss on Twitter #iaie20 Presented by:
  • 2. Four Pain Points to Collaboration  Collaboration is Not New  All Problems are Not Equal  All Tools are Not Equal  Most Organizations are Blind to their Collaboration Problems Presented by:
  • 3. Collaboration is Not New... ...And Most Projects Require Many Tools & Hands Ancient Mayan Pyram id at Chichen Itza rs in Spain Modern Day Castelle Presented by:
  • 4. Whether Consumer or Business-Focused... Do You Have the Toolkit that Supports Your Collaboration Needs? Presented by:
  • 5. Build Well w/Timeless Principles (“Best Practices”) ey sus, Turk at Ruin s of Ephe s still stand Arch that Presented by:
  • 6. Not All Collaboration Needs are Equal, Because... Final Problem Solution Not All Problems Final are Equal... Problem Solution Third Idea Final Problems First Idea Second Idea Refined Ideas Solution Fourth Idea Elapsed time? Presented by:
  • 7. To Many Executives, There is No Problem... Final Problem Systems/Processes Solution Final Problem S/P Solution Third Idea Final Problems First Idea Systems/Processes Refined Second Idea Ideas Solution Fourth Idea Elapsed time? Presented by:
  • 8. Slow Reaction Time = Real Impact Calls Calls Email Business Calls Calls Mtg Calls Resolution Problem Email Email Mtg Fax Can’t wait !!! 18 hours We can have that in 3 days... IT Reaction 72 hours Presented by:
  • 9. 5 Models for Collaboration Project Process Content COP/COI Source: Information Architected, Inc. Presented by:
  • 10. Complications of Real Work Info is Everywhere, Time Available and In Many Forms Urgency Varies Presented by:
  • 11. Meet the Info-Juggling Knowledge Worker Source: Information Architected, Inc. Presented by:
  • 12. Challenge is How to Build to Last, While Building to Adapt? Source: Information Architected, Inc. Presented by:
  • 13. Evolving Towards Enterprise 2.0 Source: Carl Frappaolo and Dan Keldsen (while at AIIM) Presented by:
  • 14. Maturity/Readiness Factors in Collaboration  Three Factors to Keep in Mind  Individual Habits  Cultural Norms/Expectations  Technological Capabilities  Technology is *A* Factor to be aware of, but not the only one.  You Need to be in Sync in all Three, But What is the Keystone to YOUR Organization and YOUR needs? Presented by:
  • 15. No Single Best Practice for Collaboration Technology Culture Individuals Culture Individuals Technology Individuals Culture Technology Presented by:
  • 16. Four Pain Points to Collaboration  Collaboration is Not New  All Problems are Not Equal  All Tools are Not Equal  Most Organizations are Blind to their Collaboration Problems Thank You for Your Time Today If Your Collaboration Efforts are Stalled, Get in Touch - dk@InformationArchitected.com, 617-933-9655 or @dankeldsen www.InformationArchitected.com Presented by: