Short presentation featuring case studies Rabo Mobiel (The Netherlands) and NMB Mobile (Tanzania) for the NACHA Global Payments Forum, London (February 21 2010).

1. Mobile Banking & Payments Development Rabo Mobiel (NL) &NMB Mobile (TZ)

2. About Rabobank and Rabo Mobiel Rabobank in The Netherlands: 3,7 mln internet banking customers, 7 mln customers overall (population: 16,5 mln) 180 local banks and 1400 locations Loyal, involved customers including 1,5 mln members Key segments: consumers and small business Tradition of innovation Rabo Mobiel Started in mid-2005, market launch in Nov 2006 Postpaid/prepaid, ZZP, all segments, regions. 2 Roles: MVNO and Mobile Financial Services Incubator

4. AAA rating (Moody's, Standard & Poor's), top-15 world financial institution

5. Year-on-year, Rabobank ranks with the best bank website, customer service centre, CRM implementation, marketing and sponsorship programmesWith such strong performance, was starting Rabo Mobiel a risky proposition?

7. NL Mobile Marketplace (2009) – mobile operators

8. NL Mobile Marketplace (2009) – mobile operator brands

9. NL Mobile Marketplace (2009) – many choices Telecombination

10. Rabobank GSM MVNO & Value-Added Bank Product Great, Core Mobile Telecommunications Product Rabobank Values – trust, security, quality, easy-to-use services, cooperative value Online Self-Care Environment Secure Mobile Banking Commitment to Applications Innovation (Mobile Financial Services)

11. Rabo Mobiel in the Marketplace

12. Rabo Mobiel in the Marketplace

13. Rabo Mobiel and Local Rabobank Partners

14. Rabobank GSM MVNO Telecommunications Services Mobile Internet Access Mobile Content, Information & Media Portals and Self-Care Value-Added Bank Product Banking “On the Go” Premium Product / Combination Communications Channel for Local Banks, Members and Customers Mobile Incubator Product/Business Development for Mobile Financial Services and Products Launch of Remote and Contactless Payments and Partnerships Mobile Knowledge Centre NFC, Consumer Behaviour & UsabilityEncryption, Mobile Business Rules Mobile Low-Value Payments Standards, Retail/Consumer Acceptance, Security, Sustainability

15. Rabo Mobiel Milestones

16. Rabobank Banking & Payment Innovation 2006 – Open Mobile Internet (OMI) programme launched 2006 – Rabo Mobile launched (world’s first bank MVNO) 2007 – Rabo Schoolbank NFC Cashless Schools 1981 – First ATM in NL 2007 – Rabobank / Rabo Mobiel NFC Trials Kick-Off 1994 – 1st web portal www.tref.nl 2008 – Mobielbankieren up to €50k (RR) 1986 – Pin Retail PoS 1996 – Internetbankieren launched 2009 – NFC Payments Roll-Out 1989 – Telebanking 1980 1990 2000 2010 2008 – SMS Betalen Launched 1995 – “Rabofoon” IVR Banking 2007 – MiniTix SMS 1999 – 1st bank WAP site launched (mmm.rabobank.nl) 2005 – Rabo tv 2003 – Mobielbankieren on i-Mode 2004 – Mobielbankieren launched on Vodafone Live!, Orangeworld, T-zones 2004 – MiniTix Online Launched Rabo Mobiel B.V. 2006 2007 2008 Postpaid Launch Prepaid Launch 30 Banks Online Orange -> KPN 120 Banks Online MIB 6.0 (OMI) MIB 4.1 (RR) SMS Betalen Launch Launch of Segment Packages C1000 NFC Trial Diergarde Blijdorp NFC Ticketing MyOrder Terrace Betalen MKB/ZZP Youth Postpaid Retail Launch NFC Trials: Coca-Cola, FEBO 180k + customers Senioren Retail Launch 100k + customers AH To-Go Trial

17. MiniTix Online (2004-06), MiniTix SMS (2007), SMS Betalen(2008), MiniTix NFC (2008-09) SMS Betalen: Launch of P2P payments directly to/from MSISDNs, Java midlets, iPhone application, online website, MiniTix Merchants (2008) Mobile Applications Projects Customer bank account

18. SMS Betalen iPhone application

19. NFC Mobile Ticketing: DiergaardeBlijdoorp (2008-09)NFC Fietsenstalling: Eindhoven, Tilburg (2008-09) Mobile Applications Projects NFC Cashless Schools: kassa’s and vending, ASH, HHS/Redbird (2007-09)NFC Cantina Trials & Roll-Out: Carian/MiniTix (2008-09) RabobankRotterdam NFC Vending Trials: Coca-Cola, FEBO (2007-08) NFC Mobile Domestic Debit Card and Shopping Tool: C1000 (2007-08)

20. Mobile Terrace Payments: MyOrder at various locations (2008-09) Mobile Health: StichtingDiabeter, Health Agency, Achmea (2008-09) Mobile Applications Projects Albert Heijn To-Go NFC Shopping: Amsterdam Amstel (2008-09) MiniTix Mobile Merchants: SMS Betalen Java Midlet (2008-09) Mobile Parking: Park-Line (2007)Rekeningrijden: with Rabobank (2008-09)

21. Rabobank Mobile Banking Mobielbankieren enables transfers to known parties and payments up to €50.000 with Random Reader Saldo Direkt provides 1-click account balances on all your accounts Rabofoon telephone banking (IVR) SMS Alerts for banking, transfers, payments, telco spending alerts Mijn Mobiel telecommunications spending alerts, history and invoices Rabo Financial Services Portal with financial services info., current stocks and financial news WAP WAP IVR SMS SMS WAP WAP WEB

22. Rabobank Mobile Banking iPhoneApplication (Dec 2009)

25. Customer Network: many of the global food companies

26. Expertise: dedicated research team (80 professionals)

27. Agri products: weather derivatives, price hedging instruments

30. Economic, political and social stability

31. Rural area and agricultural sector important for economy

32. Open for foreign investments

37. Case Study: NMB mobile NMB: National Microfinance Bank Ltd. (Tanzania) 1,3 mln customers Consumer and small-business focused Dedicated to providing sustainable, viable access and direct financial services. Proud of our history of support for Tanzanians of all income levels, government and businesses. Close By Extensive network with 130+ branch locations and 200+ ATMs nation-wide. Branch network designed to cover minimally 80% of Tanzanian districts. Empowering Entrepreneurs Paying special attention to micro, small/medium-sized and rural business. Tanzanian agriculture is close to our heart (KILIMO KWANZA). We play a roll in all parts of the supply chain.

38. NMB Innovation and Milestones ATM Money Transfer NMB Personal Account: ATM Roll-Out Begins Internet Bankingfor Corporates 100 ATMs within 1 Year NMB SMS Salary Alerts TanescoLuku Payment via ATMs Vodacom Airtime via ATMs 2006 2007 2008 2009 NMB Business Account NMB TPDF Account NMB Bonus Account 85.000 SMS Salary Alerts Users IPO: NMB Welcomes 27.000 new Shareholders! NMB Wisdom Account (pensioners) 200 ATMs within 2 Years

41. NMB Mobile Goals Virtualisation / new product and channel for the NMB portfolio and its customers Commitment to convenience and lifestyle choices of customers Customer requirement-driven, not technology-pushed Queue length reduction (branch, ATM) Innovation and strengthening the NMB brand Profitability

42. NMB mobile Easy-to-use NMB mobile banking and payments for all NMB customers (USSD) Features the most desired consumer applications: Balance Inquiry Mini-Statement Money transfers to any NMB account Tanesco Luku Prepaid Electricity Purchase Vodacom and ZAIN Prepaid Airtime Top-Up NMB Services like ATM card block, settings Works with NMB Personal Account, TPDF Account, Student Account, Wisdom Account Simply dial *155*66# to access No need to fill-in forms or visit an NMB branch to sign-up, simply dial *155*66*123# NMB mobile 1. Balance Enquiry 2. Mini-Statement 3. Money Transfer 4. Prepaid Services 5. Other Services 6. Help

45. Thank You! Dan Armstrong Takashi Mobile dan.armstrong@takashimobile.com +31 652 085 071