In this presentation, Dr. Helge Hess from Software AG shares some exciting news about ARIS and its evolutions. Focusing on digitalization and its impact on all businesses, he stresses the importance of customer-centric operations as well as how digital business platform will strategically matter in the customer journey battle. What makes the difference today is your product & service experience and how you are delivering it to your customers: do things differently and do things better thanks to ARIS!

1. BUSINESS AND IT TRANSFORMATION
WITH
© 2015 Software AG. All rights reserved. For internal use only
September 23, 2016, Liege
Dr. Helge Hess

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4. 4 |
DIGITALIZATION - THE AGE OF UNICORNS
191 “unicorns”
(startups valued at $1 billion or more)
The Digital Clock is ticking for
the „dinosaurs“ in many companies
• TELECOMMUNICATIONS
• TRANSPORTATION SERVICES
• HEALTHCARE
• LODGING SERVICES
• CONSUMER ELECTRONICS
• FOOD DELIVERY
• ALTERNATIVE ENERGY
• MEDIA & ENTERTAINMENT
• EDUCATION
https://techcrunch.com/unicorn-leaderboard/
Digitalization is the use of digital technologies to change a business model and provide new
revenue and value-producing opportunities; it is the process of moving to a digital business.

5. 5 |
A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS
© 2015 Software AG. All rights reserved. For internal use only
Enterprise
Customer
Customer
Digital
Platforms B2C
B2B
• ENGINEERING
• FINANCE
• …

6. 6 |
A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS
© 2015 Software AG. All rights reserved. For internal use only
Customer
• One single contact
• Large choice, easy selection
• Easy payment
• Loyalty program
• Proven service quality

7. 7 |
A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS
© 2015 Software AG. All rights reserved. For internal use only
Restaurant
TRANSFORM
your company to
offer an unique
CUSTOMER
EXPERIENCE
?
Customer
• One single contact
• Large choice, easy selection
• Easy payment
• Loyalty program
• Proven service quality

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Dinner in the DarkCable Car CuisineFloating Tables
Touchscreen DiningPay-What-You-WantCustomized Taste Lab

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DIGITAL BUSINESS PLATFORM
Digital Transformation
Design & planning
• Anticipate business needs and translate
them into a digital roadmap. Transform your
enterprise into a digital business.
Build an outstanding
Customer journey
• A customer-centric business looks at what
customers want and how they want to
interact. Align your processes and build
sustained customer loyalty.
Digital Enterprises
set on Enterprise Management System
• Digital transformation requires increased
quality, better risk management as well as
agile and efficient processes —align your
organization with a responsive enterprise
management system now!
© 2016 Software AG. All rights reserved.
DIGITAL PRODUCTS AND SERVICES
IT PORTFOLIO

10. 11 | © 2016 Software AG. All rights reserved. For internal use only
Strategy
Processes
Applications
Re-Use of the ARIS assets as
business blueprint
Process round trip between
ARIS and execution
Monitoring results (KPIs and
as-is processes)
Simulation of the measured
as-is processes
STRATEGY / BUSINESS MODEL
CUSTOMER JOURNEYS
PROCESS LANDSCAPE
SERVICES, DATA
VISUAL ANALYTICS
SIMULATION
PROCESS EXECUTION
AGILE DEVELOPMENT
PROCESS MINING
MONITORING
DOING THINGS DIFFERENTLY and DOING THINGS BETTER
MANAGE AND GOVERN THE CHANGE

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BUSINESS MODEL CANVAS
© 2016 Software AG. All rights reserved. For internal use only
AVAILABLE IN ARIS CONNECT
Design & analyze business
models
Documentation beyond
brown paper sessions
Cloud: yes (all)

12. 14 |
THE CUSTOMER JOURNEY BATTLE
© 2015 Software AG. All rights reserved. For internal use only
© 2015 Software AG. All rights reserved. For internal use only
Customer Experience is the cumulative effect of multiple customer
interactions with an organization over time. (Neil Ward Dutton)

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CUSTOMER JOURNEY MAP
Customer Journey Steps
Customer Touchpoints & emotions
Touchpoint Ownership
Opportunity or Weakness
Touchpoint input and output
Touchpoint measures
Touchpoint initiative
Touchpoint channel

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CUSTOMER-CENTRIC MEETS OPERATIONS-CENTRIC
© 2015 Software AG. All rights reserved. For internal use only
CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES
Business perspective Customer perspective
2 perspectives, 2 levels
• Value added chain diagram +
Customer journey landscape
• EPC + Customer journey map
describe the details according
their particular point of view
• The customer touchpoint set
both perspectives into relation

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Enterprise Risk and
Compliance System
Mitigate risk,
ensure compliance
ARIS with Apama
Enterprise
Performance System
Analyze and
optimize business
performance
ARIS with PPM
Business IT
Transformation System
Drive major
changes and
transformations
ARIS with Alfabet
Quality Management
System
Drive quality and
standardize way of
working
ARIS
ENTERPRISE MANAGEMENT SYSTEMS

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ENTERPRISE MANAGEMENT SYSTEMS
COMMUNICATE - COLLABORATE - COLLECT
QUICK ACCESS TO
RELEVANT CONTENT
SELF-SERVICE
CONFIGURATION
REFER AND SHARE
DOCUMENTS
EASY-TO-CONSUME
INFORMATION
COLLABORATE &
CONTRIBUTE
CONTINUOUS CHANGE
MANAGEMENT
USAGE AND SYSTEM
ADOPTION INFORMATION
Be able to change your
processes fast, and
implement them across
the organization.
Speed change and
improvement cycles
while ensuring that
processes and policies
actually benefitting your
people.

17. 20 |
ARIS 9.8 SR6 (OCT 16) - HIGHLIGHTS
© 2016 Software AG. All rights reserved. For internal use only
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
Business IT transformation platform
 Stronger in terms of end-user process consumption &
collaboration
 Simplified in modeling
 Improved integration into the DBP (Model-to-execute;
ARIS-Alfabet integration)
 SAP ® Solution Manager 7.2 SP3 support
 Extended method coverage (DMN prototype, CxM,
Business Model Canvas)
 New product „ARIS Aware“
(Early Customer Release in Q4)
Governance, Risk & Compliance
 Goes cloud (Private cloud offering)
 Integrates closer with ARIS BPA and improves user
handling
NEW: ARIS Aware (Pre-Release)

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ARIS 9.8 SR6 (OCT 16)
© 2016 Software AG. All rights reserved. For internal use only
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
Matrix model in the portal
Meta information on methods & objects
Saving search filter favorites
Search filtering for models, collaboration
Search extension of ARIS documents storage
Collaboration & Governance
Collaboration permissions for ARIS Items
Collaboration audience: public, private, ..
Document Storage
Control access to documents in ADS
Version mgmt of Sharepoint documents
Analysis & Reporting
Optimized report handling
Administration & Technical Enhancements
Manage license distribution and flexible access
Fine grained configuration of UMC audit Logs
Tenant management enhancements
Modeling
Enhancements on table-based Modeling
Publishing & Search
Default new table sort by process flow
Show occurrences in the portal

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GET MORE PEOPLE ENGAGED
Viewer
Office Staff
Contributing
Viewers
Office Staff
involved in process
design activities
Designer
Trained modelers
taking care of models
& structures
Architects
CoE members
setting standards &
frameworks
Automated layouting
CONTRIBUTION
TABLE-BASED MODELING
Simplify and speed up process designing and data maintenance
Design models and reduce amount of clicks by using automatic layouts
Design simultaneously table-based and method-conform models
9.8 SR6: Improved keyboard navigation (move objects / create new objects)

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ARIS CONNECT 9.8 SR6
© 2016 Software AG. All rights reserved. For internal use only
SAVING SEARCH FILTER FAVORITES
Save your own
search queries as
favorites
Quick access to
favorite library
Examples:
• Processes I am responsible for
• All sales processes
• Application systems that are
relevant for me (occur in
processes with my role)
Cloud: yes (all)
Use the advanced filters to run
tailored search queries and
instantly find your information
Save your filter settings to
iteratively search important
coherencies
Filter information even across
collaboration items or within
stored documents

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ARIS CONNECT 9.8 SR6
© 2016 Software AG. All rights reserved. For internal use only
MATRIX MODEL IN THE PORTAL
Collapse/
uncollapse
Same layout
like in Designer
Fixed header
when scrolling
Tooltip on
relations
Cloud: yes (private)
SHOW OCCURRENCES IN THE PORTAL
Quick navigation to the content where the same object is used
Navigate
Review where the object
occurs in other models
Jump to the target
with having the
target selected
Quick-jump from occ to
occ within a model
Cloud: yes (all)

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ARIS CONNECT 9.8 SR6
© 2016 Software AG. All rights reserved. For internal use only
COLLABORATION AUDIENCE
When people communicate and collaborate, they typically target a special audience
A collaboration comment for
‘public’ is visible to everyone
who can read the collaboration
Collaboration comments for
dedicated groups visible to
group members only
A collaboration comment for
‘private’ is visible to the user who
posts it only
• Personal notes
• …
• Review comments
• Requirements collection
• Confidential comments
• …
• Central announcements (e.g. from
owners)
• Public collaboration
• …
Cloud: yes (all)

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ARIS 9.8 SR6 (OCT 16)
© 2016 Software AG. All rights reserved. For internal use only
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
Standard reports running on BPMN and E-BPMN
Restrict access to ARIS reports and macros
System user of database can backup and reorganize
Model-to-execute
Support REST for service request use case
Input / Output elements in FADs
Extensions for Customer Journey Sequence
Factsheet available in Connect
Decision Model and Notation (Preview)
Table representation of history
Visualize APG execution state
Deactivation of user notifications
Import/export of APG configuration
Misc.

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ARIS ARCHITECT / DESIGNER
© 2016 Software AG. All rights reserved. For internal use only
STANDARD REPORTS ON BPMN AND E-BPMN
Thefollowingstandardreportsnowrunon
BPMNandE-BPMN
• Semantic Check - Rules for a BPMN model (BPMN 2.0)
• Run consistency check
• Output functions with organizational elements,
data elements, or application systems
• Output organizational elements, data elements,
and application systems via functions
• Analyze application systems
• Analyze media breaks
• Analyze organizational change
• Create process manual
• Export RASCI chart
• Generate job description
• Output objects in the sequence of modeling (model graph)
• RA(S)CI - Organizational participations in processes
• Adapt model layout to new symbol sizes
Report category
Standard
Report category
Analysis
Report category
Processes
Report category
SAP
Client script
Administration
Semantic check
(rule types)
RESTRICT ACCESS TO REPORTS AND MACROS
Decide which user groups shall
have which kind of access to any
ARIS report or macro
Set up access rights for any ARIS report or macro to
limit the user’s options, only offer those reports
necessary to solve his or her tasks.

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DECISION MODEL AND NOTATION
• Decision Model and Notation 1.1 released by OMG
• ARIS 9.8 SR6 provides in combination with a specific test license key 2 new model types
PREVIEW AVAILABLE IN ARIS 9.8 SR6
The implementation in 9.8 SR6 is still a preview. Software AG does not guarantee any the data migration to a later release.
Decison requirements Diagram Decision table

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ARIS 9.8 SR6 (OCT 16)
© 2016 Software AG. All rights reserved. For internal use only
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
ARIS for SAP® Solution Manager 7.2 SP3
ARIS Test Designer available for ARIS Designer
Ready for ARIS Enterprise Cloud
Simplify license requirements
Map objects in ARIS Connect Designer
Import many assets at once
Distinguish responsibility types

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ARIS for SAP Solutions supports the complete
SAP project life cycle and all SAP project types
SAP®
Process Design
and Blueprinting
Training and
Go-Live of
SAP® Solutions
Testing of
SAP® Solutions
Rollout and
Run SAP®
Solutions
API Interface
to SAP®
Solution
Manager 7.2
Script-based
Migration from
SM71 to SM72
USE CASES OF ARIS IN SAP® SOLUTIONS
Integration with SAP SOLUTION MANAGER 7.2 WITH API
• Folder
• Scenario
• Process
• Process Steps
• Transactions
• End-user roles
• (Upload)
Documents
• Customer
attributes
Value chain diagrams,
Even-driven process chain,
BPMN 2.0
• Branches
• Master data
• Organiza-
tional units
• SAP system
landscape
Bi-directional
Uni-directional

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ARIS and SAP® SOLUTION MANAGER 7.2 SP3
© 2016 Software AG. All rights reserved. For internal use only
Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q4 2017Q3 2017
Interfaceto
SAPSolution
Manager7.2
SAP
Solution
Manager
7.2
API 1.0 August 15, 2016: 7.2 SP3 released by SAP
Additional features planned for 2017
Oct 16: ARIS for SAP Solutions with SAP SolMan 7.2 support
(ARIS 9.8SR5 - based)
~ Dec 16: Extended version with Test Designer
and Diagram transfer (included in ARIS 9.8SR7)

29. 33 | © 2016 Software AG. All rights reserved. For internal use only
Governance, Risk & Compliance ENSURE COMPLIANCE
Build and maintain an efficient
internal control system that covers
all laws and regulations and provides
an up-to-date status overview.
CONTROL AND MITIGATE RISKS
Take immediate measures to mitigate
risks and implement the right
controls.
PLAN AND EXECUTE AUDITS
Support audit management activities,
from planning, execution to reporting
to save time and costs.

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ARIS Risk &
Compliance
Manager
(Private Cloud)
ARIS ARCM 9.8 SR6 - COMPLETION OF CLOUD OFFERING
© 2016 Software AG. All rights reserved. For internal use only

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ANALYSIS - MANY USE CASES
SPORTS TRAFFIC HEALTH & FITNESS

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SAMPLE VIEWS
ENTERPRISE ARCHITECTURE

33. 39 | © 2016 Software AG. All rights reserved. For internal use only

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Value by
CONTEXT (deep
integration within ARIS)
and CONTENT
(predefined Templates)
Dashboards
XLS
ARIS Aware (PRE-RELEASE)
VISUAL ANALYTICS IN AN ENTERPRISE CONTEXT
Dynamic ChartsFeeds
ARIS
Repository
APG
PPM
GRC
External
sources
Queries - Spreadsheets
Reports
ONLINE
OFFLINE
Documents (Pdf, Doc, Ppt) - Magazines - Infographics

35. 42 | © 2015 Software AG. All rights reserved. For internal use only
YOU’LL NEVER WALK ALONE
ARIS Community is the largest Business Process
Management (BPM) community worldwide with
400,000 members that enables collaboration,
engagement and sharing for its membership.

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CO-INNOVATION WITH CUSTOMERS
© 2016 Software AG. All rights reserved. For internal use only
UNDERSTAND THE USER
IMAGINE THE
GREAT THINGS
WE CAN DO
TOGETHER

37. 44 | © 2015 Software AG. All rights reserved. For internal use only