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Gprs/3G Troubleshooter

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GPRS Troubleshooter is a web based tool designed to assist netork operation centres and customer services staff in detecting possible issues in GPRS/3G connections for clients.

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Gprs/3G Troubleshooter

  1. 1. B en Oguntala<br />Ben.oguntala@riesgoriskmanagement.com<br />
  2. 2. Executive summary <br />
  3. 3. GPRS problems <br /><br /><br /><br /><br />BTS<br /><br />APN <br />BSC<br />SGSN<br />GGSN<br />Customer <br />The problem could be on any of the nodes in the network.<br />Options <br />Call helpdesk?<br />Use self help?<br />GPRS Troubleshooter, captures the customers interaction with the network in real time and reveals where the problem on the network lies. <br />2 days to resolution <br />Customer dissatisfaction <br />
  4. 4. GT overview <br />HLR<br />BTS<br />BSC<br />Gr<br />APN <br />SGSN<br />GGSN<br />Gb<br />Gi<br />BTS<br />BSC<br />Mobility management <br />MS attach<br />GPRS attach<br />PDP context request <br />Search for the TMSI<br />GPRS Fault analysis tool <br />TMSI<br />MNC<br />MCC<br />LAC<br />RAC<br />Identity Request – TMSI <br />Identity response - IMSI<br />IMEI Check Request<br />Location Updating Request<br />Update Location<br />GMM Attach Complete<br />Activate PDP Context<br />DNS Query/response <br />Create PDP Context Request<br />Radius Authentication Request<br />DHCP Address Request/Response<br />Create PDP Context Response<br />Activate PDP Context Accept<br />
  5. 5. GT structure <br />MS attach<br />GPRS attach<br />PDP context request <br />Search for the TMSI<br />GPRS Fault analysis tool <br />TMSI<br />MNC<br />MCC<br />LAC<br />RAC<br />Identity Request – TMSI <br />Identity response - IMSI<br />IMEI Check Request<br />Location Updating Request<br />Update Location<br />GMM Attach Complete<br />Activate PDP Context<br />DNS Query/response <br />Create PDP Context Request<br />Radius Authentication Request<br />DHCP Address Request/Response<br />Create PDP Context Response<br />Activate PDP Context Accept<br />GT Dashboard<br />Mobility management <br />Customer number <br />Network elements <br />Problem ID <br />Problem details <br />0788893904<br />BTS <br />BSC <br />SGSN<br />GGSN<br />APN<br />34543<br />PDP context <br />0788893908<br />4087<br />Location update<br />BTS <br />BSC <br />SGSN<br />GGSN<br />APN<br />0788893956<br />98766<br />APN password<br />BTS <br />BSC <br />SGSN<br />GGSN<br />APN<br />0788893961<br />87765<br />MS attach<br />BTS <br />BSC <br />SGSN<br />GGSN<br />APN<br />0788893992<br />54676<br />DHCP <br />BTS <br />BSC <br />SGSN<br />GGSN<br />APN<br />0788893932<br />Problem ID <br />APN resource<br />BTS <br />BSC <br />SGSN<br />GGSN<br />APN<br />
  6. 6. GPRS troubleshooter <br />
  7. 7. Ordering GPRS Troubleshooter<br />
  8. 8. Contact details<br />

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