SlideShare a Scribd company logo
1 of 17
The Art of Managing  Employee Expectations What Savvy Leaders Do Dawn G. Lennon, principal Big Picture Consulting
The Challenge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How it all starts ,[object Object],[object Object],[object Object],[object Object]
Business Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employee Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What goes wrong? ,[object Object],[object Object],[object Object]
The Sounds of Disappointed Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tools for Managing Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting Started: Step 1 ,[object Object],[object Object],[object Object],[object Object]
Getting Started: Step 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Getting Started: Step 3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Focus Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Business Fitness: The Savvy Leader’s Secret Sauce ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to Achieve   Business Fitness: Private Moves ,[object Object],[object Object],[object Object],[object Object]
Business Fitness: Public Moves ,[object Object],[object Object],[object Object]
Results of Managed Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Employee Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Building Employee Commitment
Building Employee CommitmentBuilding Employee Commitment
Building Employee CommitmentDAVID NICOLL
 
Performance management 1
Performance management 1Performance management 1
Performance management 1IMCOST
 
Competency mapping (2)
Competency mapping (2)Competency mapping (2)
Competency mapping (2)Bhumika Garg
 
Quality Customer Service
Quality Customer ServiceQuality Customer Service
Quality Customer Servicekktv
 
Best Performer PowerPoint Presentation Slides
Best Performer PowerPoint Presentation SlidesBest Performer PowerPoint Presentation Slides
Best Performer PowerPoint Presentation SlidesSlideTeam
 
EmployeeExpectation
EmployeeExpectationEmployeeExpectation
EmployeeExpectationtamilarnesan
 
Reward and Recognition
Reward and Recognition Reward and Recognition
Reward and Recognition Jaskaran Kohli
 
Employee Retention Strategies PowerPoint Presentation Slides
Employee Retention Strategies PowerPoint Presentation Slides Employee Retention Strategies PowerPoint Presentation Slides
Employee Retention Strategies PowerPoint Presentation Slides SlideTeam
 
Building a Performance Culture: Using Technology to Demonstrate Value
Building a Performance Culture: Using Technology to Demonstrate ValueBuilding a Performance Culture: Using Technology to Demonstrate Value
Building a Performance Culture: Using Technology to Demonstrate ValueThe HR Observer
 
Employee Retention: Key Ways to Retain Your Top Talent
Employee Retention: Key Ways to Retain Your Top TalentEmployee Retention: Key Ways to Retain Your Top Talent
Employee Retention: Key Ways to Retain Your Top TalentKaufman Global
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence  PowerPoint Presentation SlidesCustomer Service Excellence  PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation SlidesSlideTeam
 
Employee Motivation and Engagement
Employee Motivation and EngagementEmployee Motivation and Engagement
Employee Motivation and EngagementGreatify
 
Presentation2 Ways To Be Happy At Work
Presentation2 Ways To Be Happy At WorkPresentation2 Ways To Be Happy At Work
Presentation2 Ways To Be Happy At WorkNestor Fraga
 
Customer Service Manual
Customer Service ManualCustomer Service Manual
Customer Service Manualavoelzke
 

What's hot (20)

The Future of Talent Development
The Future of Talent DevelopmentThe Future of Talent Development
The Future of Talent Development
 
Building Employee Commitment
Building Employee CommitmentBuilding Employee Commitment
Building Employee Commitment
 
behavioural training
behavioural trainingbehavioural training
behavioural training
 
Performance management 1
Performance management 1Performance management 1
Performance management 1
 
Competency mapping (2)
Competency mapping (2)Competency mapping (2)
Competency mapping (2)
 
Quality Customer Service
Quality Customer ServiceQuality Customer Service
Quality Customer Service
 
Best Performer PowerPoint Presentation Slides
Best Performer PowerPoint Presentation SlidesBest Performer PowerPoint Presentation Slides
Best Performer PowerPoint Presentation Slides
 
EmployeeExpectation
EmployeeExpectationEmployeeExpectation
EmployeeExpectation
 
Employee retention
Employee retentionEmployee retention
Employee retention
 
Reward and Recognition
Reward and Recognition Reward and Recognition
Reward and Recognition
 
Employee Retention Strategies PowerPoint Presentation Slides
Employee Retention Strategies PowerPoint Presentation Slides Employee Retention Strategies PowerPoint Presentation Slides
Employee Retention Strategies PowerPoint Presentation Slides
 
Building a Performance Culture: Using Technology to Demonstrate Value
Building a Performance Culture: Using Technology to Demonstrate ValueBuilding a Performance Culture: Using Technology to Demonstrate Value
Building a Performance Culture: Using Technology to Demonstrate Value
 
Employee Retention: Key Ways to Retain Your Top Talent
Employee Retention: Key Ways to Retain Your Top TalentEmployee Retention: Key Ways to Retain Your Top Talent
Employee Retention: Key Ways to Retain Your Top Talent
 
Workplace Ethics
Workplace EthicsWorkplace Ethics
Workplace Ethics
 
Keeping Employees Motivated And Engaged!
Keeping Employees Motivated And Engaged!Keeping Employees Motivated And Engaged!
Keeping Employees Motivated And Engaged!
 
Customer Service Excellence PowerPoint Presentation Slides
Customer Service Excellence  PowerPoint Presentation SlidesCustomer Service Excellence  PowerPoint Presentation Slides
Customer Service Excellence PowerPoint Presentation Slides
 
Management Training Presentation
Management Training PresentationManagement Training Presentation
Management Training Presentation
 
Employee Motivation and Engagement
Employee Motivation and EngagementEmployee Motivation and Engagement
Employee Motivation and Engagement
 
Presentation2 Ways To Be Happy At Work
Presentation2 Ways To Be Happy At WorkPresentation2 Ways To Be Happy At Work
Presentation2 Ways To Be Happy At Work
 
Customer Service Manual
Customer Service ManualCustomer Service Manual
Customer Service Manual
 

Similar to The Art Of Managing Employee Expectations

The Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & RetentionThe Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & RetentionBizLibrary
 
Management training
Management trainingManagement training
Management trainingjohnsalina
 
Leadership and Motivation Herman 2014
Leadership and Motivation Herman 2014Leadership and Motivation Herman 2014
Leadership and Motivation Herman 2014Kayisa Herman Dube
 
Managers, careers, changing enviro
Managers, careers, changing enviroManagers, careers, changing enviro
Managers, careers, changing enviroE Schiffer
 
(BridgeKnowle) Year End Checklist for HR - Companion WorkBook
(BridgeKnowle) Year End Checklist for HR - Companion WorkBook(BridgeKnowle) Year End Checklist for HR - Companion WorkBook
(BridgeKnowle) Year End Checklist for HR - Companion WorkBookKenny Ong
 
Webinar: A Manager's Guide to Effective 1-on-1s
Webinar: A Manager's Guide to Effective 1-on-1sWebinar: A Manager's Guide to Effective 1-on-1s
Webinar: A Manager's Guide to Effective 1-on-1sYouEarnedIt
 
Motivation-Organizational Behavior
Motivation-Organizational BehaviorMotivation-Organizational Behavior
Motivation-Organizational BehaviorDinesh Kumar
 
Know Your Values Grow Your Business Introduction
Know Your Values Grow Your Business IntroductionKnow Your Values Grow Your Business Introduction
Know Your Values Grow Your Business IntroductionIlene Ringler Associates
 
Leadership Skills
Leadership SkillsLeadership Skills
Leadership Skillsmargag61
 
Appraising Performance
Appraising PerformanceAppraising Performance
Appraising Performancesatyam mishra
 
Motivating Employees
Motivating EmployeesMotivating Employees
Motivating EmployeesM R Jhalawad
 
Prism Group Capability
Prism Group CapabilityPrism Group Capability
Prism Group Capabilitymike1942
 
Factors determining job satisfaction of employees
Factors determining job satisfaction of employeesFactors determining job satisfaction of employees
Factors determining job satisfaction of employeesSonia Doll
 

Similar to The Art Of Managing Employee Expectations (20)

The 7 Hidden Reasons Employee Leave
The 7 Hidden Reasons Employee LeaveThe 7 Hidden Reasons Employee Leave
The 7 Hidden Reasons Employee Leave
 
The Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & RetentionThe Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & Retention
 
Management training
Management trainingManagement training
Management training
 
Employee management
Employee managementEmployee management
Employee management
 
Dynamic work culture
Dynamic work cultureDynamic work culture
Dynamic work culture
 
Dynamic work culture
Dynamic work cultureDynamic work culture
Dynamic work culture
 
Leadership and Motivation Herman 2014
Leadership and Motivation Herman 2014Leadership and Motivation Herman 2014
Leadership and Motivation Herman 2014
 
Loyalty
LoyaltyLoyalty
Loyalty
 
Managers, careers, changing enviro
Managers, careers, changing enviroManagers, careers, changing enviro
Managers, careers, changing enviro
 
(BridgeKnowle) Year End Checklist for HR - Companion WorkBook
(BridgeKnowle) Year End Checklist for HR - Companion WorkBook(BridgeKnowle) Year End Checklist for HR - Companion WorkBook
(BridgeKnowle) Year End Checklist for HR - Companion WorkBook
 
Webinar: A Manager's Guide to Effective 1-on-1s
Webinar: A Manager's Guide to Effective 1-on-1sWebinar: A Manager's Guide to Effective 1-on-1s
Webinar: A Manager's Guide to Effective 1-on-1s
 
How to Motivate Every Employee
How to Motivate Every EmployeeHow to Motivate Every Employee
How to Motivate Every Employee
 
Motivation-Organizational Behavior
Motivation-Organizational BehaviorMotivation-Organizational Behavior
Motivation-Organizational Behavior
 
Know Your Values Grow Your Business Introduction
Know Your Values Grow Your Business IntroductionKnow Your Values Grow Your Business Introduction
Know Your Values Grow Your Business Introduction
 
Leadership Skills
Leadership SkillsLeadership Skills
Leadership Skills
 
Appraising Performance
Appraising PerformanceAppraising Performance
Appraising Performance
 
Motivating Employees
Motivating EmployeesMotivating Employees
Motivating Employees
 
Employee engagement
Employee engagementEmployee engagement
Employee engagement
 
Prism Group Capability
Prism Group CapabilityPrism Group Capability
Prism Group Capability
 
Factors determining job satisfaction of employees
Factors determining job satisfaction of employeesFactors determining job satisfaction of employees
Factors determining job satisfaction of employees
 

The Art Of Managing Employee Expectations

  • 1. The Art of Managing Employee Expectations What Savvy Leaders Do Dawn G. Lennon, principal Big Picture Consulting
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.