This presentation is part of another presentation titled "Roles of ICT in Real Life Scenarios" which was presented during the International Conference on Next Generation Computing & Communication Technologies 2014 in Dubai. The presentation address the opportunities and challenges of the new technology forces: Cloud, Mobile, Social Media and Information and their impact of the traditional role of the IT.

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New Technologies Trends: Opportunities &
Challenges
Dr. Saeed Al Dhaheri
Advisor, Information Systems
ICNGCCT, Dubai 23-24/04/2014

2. 2
New Technology Trends: Opportunities & Challenges
Agenda
– Introduction
– New Technologies Trends: Opportunities & Challenges
– Recommendations

3. 3
Introduction
Roles of IT
 IT as an enabler of Innovation
 Transformative role
Business Value of IT
 Increase productivity
 Improve process efficiency
 Cost saving
 Increase service quality
New Technology Trends: Opportunities and Challenges
 Cloud, mobile, Social, Information
 Impact on IT

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New Technology trends: Opportunities and Challenges
 IT organization landscape is undergoing a transformation
 First: Look at predictions (Source: Gartner):
– By 2014 more than 50% of enterprise IT spending will be decided outside the IT
department in at least 30% of government organizations
– By 2015, more than 50% of citizen interactions with government will take place via
a smartphone or tablet.
– By 2016, more than 30% of government organizations will exploit employees'
personal data, applications and social connections for business purposes.
– By 2016 at least 25% of government software development positions will be
eliminated to fund the hiring of business intelligence and data analysts
What these predictions mean to IT departments?

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New Technology trends: Opportunities and Challenges
 Four Forces: Cloud computing, Mobile, Social media/networking, and Information
Mgmt (Big Data)
 Gartner calls it: The Nexus of Forces
 IDC Calls it: The 3rd Platform
 The Four Forces is bringing opportunities and challenges
– Drives innovation and digital business opportunities
 Chief Innovation Officer & Chief Intelligence Officer & Data Scientist job
 IT departments need to ask themselves how to handle the nexus?
– must embrace a new business model to survive

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New Technology Trends: Opportunities and Challenges
In the Nexus of Forces,
information is the context for
delivering enhanced social
and mobile experiences.
Mobile devices are a platform
for effective social networking
and new ways of work. Social
links people to their work and
each other in new and
unexpected ways. Cloud
enables delivery of
information and functionality
to users and systems. The
forces of the Nexus are
intertwined to create a user-
driven ecosystem of modern
computing.
Gartner: nexus of Forces IDC 3rd Platform
The Nexus of Forces “is the convergence and
mutual reinforcement of social, mobility, cloud and
information patterns that drive new business
scenarios.” - Gartner

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New technologies trends: impact on IT
Key Drivers in UAE
– UAE Gov vision to be one of the
best government in the world by
2021
– m-Government and smart
government adoption
– Pursuing Excellence and
innovation
– Sustainability and
environmental concerns
– Economic uncertainty
– IT Consumerization
How IT departments respond to user demands?
Who drives IT in the
organization?
– Users demand pressurizing IT
departments
– Users want to access IT
services using their preferred
smart phones and tablets
– Users want access to Wi-Fi in
the organization
– Users want instant messaging
and access to social media and
social networking
– Business departments demand
quick technology solutions

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New technologies trends: impact on IT
 shifting the balance of who controls technology
 exacerbating the tension between consolidation and devolution of IT management
and spending in government organization
– IT is perceived irrelevant to the business
 IT must be leverged in much more strategic and transformative ways
 Changing the business model of IT departments (more of a broker role)

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New Technologies Trends: Opportunities and Challenges
Value Challenge
Cloud  Cost efficiency and
optimization
 Standardization and
automation
 Agility and speed
 Adaptability
 Security
 Change management
 New skills and competencies
 Culture issues
Mobile  Workforce productivity
 Information access
 Customer engagement
 Improve service delivery
Social Media  Collaboration and
increased productivity
 Customer engagement
 Customer insight
Big Data  Decision support
 Information
management & reach
 Real-time information
access

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Recommendations
 Embrace IT consumerization but control its impact.
 Pdevelop detailed policies to address adoption and governance of BYOD, and mobile
applications and services.
 IT leaders need to transform the IT organization into a broker and an advisor (or
storefront) to allow business users to securely access to consumer and commodity
technology services that deliver greater value for money
 Increase your organization's capability to adopt and source new technology and IT
services models.