Presentation outlining the Windows 7 and Office 2010 functionality ecosystem, the migration challenges facing organizations and the focus areas in migration project management.

1. Zoetermeer, September 9th, 2010 Enabling the new way of work:Windows 7 and office 2010 Deploying the new features in the Windows/office ecosystem kees de vos / portfolio manager workspace optimization public

4. The new Office User Interface with its ribbons is very powerful yet may require quite some getting used to. End user training might dictate the migration speed.public / Windows7 & Office deployment

5. Getronics deployed them as part of the tap and has come up with solution paths There are solutions available to help you overcome the migration hurdles stated. Key in this approach is to get an insight in the scope of the issues early. This presentation will show the project phases of the roll-out and the activities and product delivered. This presentation will show how Getronics Consulting dealt with them. And incorporated it into its solutions. public / Windows7 & Office deployment

6. New Ways of Work scenarios Windows 7 ecosystem and features TCO savings of windows 7 Office 2010 ecosystem and features Migration challenges Application compatibility Document conversion Process and approach Wrap up public / Windows7 & Office deployment

7. The New way of work is seen as a chance to reach organizational goals public / Windows7 & Office deployment MOBILITY WORK/LIFE BALANCE SUSTAINABILITY THE NEW GENERATION COST SAVING PROCESS OPTIMALIZATION

8. The NEW WAY OF WORK REQUIREs AN Integral APPROACH public / Windows7 & Office deployment STEER ON OUTPUT LOCATION INDEPENDENT WORKSPACE THE OFFICE AS A MEETING POINT WORK – LIFE BALANCE ORGANIZATION HOUSING CLIENTS & STAFF SMART USE OF M2 TRANSPARANCY TECHNOLOGY ANY TIME, ANY PLACE, ALWAYS ONLINE CONNECT & COLLABORATE ANY DEVICE

9. OFFICE 2010 AND SHAREPOINT 2010 ENABLE the NEW WAY OF WORK TECHNOLOGICALLY public / Windows7 & Office deployment STEER ON OUTPUT LOCATION INDEPENDENT WORKSPACE THE OFFICE AS A MEETING POINT WORK – LIFE BALANCE ORGANIZATION HOUSING CLIENTS & STAFF SMART USE OF M2 TRANSPARANCY TECHNOLOGY ANY TIME, ANY PLACE, ALWAYS ONLINE CONNECT & COLLABORATE ANY DEVICE

10. Windows 7 Overview General improvements in Windows 7, most of the times as compared to Windows XP; End-User productivity improvements in Windows 7; Security improvements in Windows 7; MDOP (Microsoft Desktop Optimization Pack Features) MDOP is part of Software Assurance; The case for APP-V. public / Windows7 & Office deployment

11. The windows 7 functionality ecosystem: what you need to get the most out of it / Windows7 & Office deployment public Windows Server 2008R2 Group Policies Direct Access Branch Cache Improved Power Management Windows 7 MDOP [part of SA] App-V Jump Lists Application Distribution Enterprise Search SCCM Sharepoint 2007/2010

12. Windows 7 – End User Productivity / Windows7 & Office deployment public Taskbar jump lists Right-click on applications in the task bar to start common tasks associated with the application. Enterprise Search Easily search your computer, e-mail, remote document locations, SharePoint sites and web applications directly from within the Windows 7 Search interface. Desktop shortcuts Even more desktop shortcuts are available to speed up common tasks.

13. Windows 7 – end user productivity 2 / Windows7 & Office deployment public BranchCache Faster access to files and other content when connected to a low/medium bandwidth connection. Client PC’s act like a peer-2-peer network. [requires Windows 2008R2 server] Direct Access Enhances the productivity of mobile workers by connecting seamlessly and more securely to their corporate network when they have Internet access—without the need to VPN. [requires Windows 2008R2 server] [requires Windows 7 Enterprise] Action Center Windows 7 Action Center is a one stop place where you can find system maintenance information, security information and also troubleshoot computer problems if any. It also encompasses a taskbar notifier.

14. Windows 7 – End User Productivity 3 / Windows7 & Office deployment public Faster standby recovery Recovery from stand-by, sleep and hibernate modes has been significantly improved. This will help you choose more energy efficient power settings if you wish to be more green. Location Aware Printing Windows 7 allows you to set a default printer for a particular network. Once you log on to a network Windows automatically adjusts your default printer, so for example for your home network and your work network. better Power Management Windows 7 is much more energy efficient, allowing for more productive minutes while not plugged in. The power management is also much better and easier to manage centrally.

15. Windows 7 - security / Windows7 & Office deployment public Improved UAC The improved User Account Control is much less intrusive then in Windows Vista, hereby minimizing the tendency to switch it off all together. So this could also be listed as a productivity enhancement . Bitlocker & Bitlocker2Go Bitlocker, which was introduced with Windows Vista for hard disk encryption, has been extended to be used on removable storage devices like USB sticks, called Bitlocker to Go. Also Bitlocker is easier too use. AppLocker AppLocker is new in Windows 7 and is aimed to prevent the use of unauthorized software. AppLocker is much more flexible in this then previous Microsoft solutions. It needs to be configured in Group Policies.

16. Windows 7 and MDOP / Windows7 & Office deployment public APP-V 4.6 Microsoft Application Virtualization, transforms applications into centrally managed virtual services that are never installed and don’t conflict with other applications. Allowing for considerable cost savings. MED-V MED-V delivers applications in a virtual PC that runs a previous version of the operating system (for example: Windows XP). And it does so in a way that is completely seamless and transparent to the user. DaRT The 14 tools in the toolset provide many options for recovery, even when Windows Safe Mode or normal boot will not function. The easy-to-use, offline boot environment helps IT teams quickly restart computers.

17. The windows 7 functionality ecosystem: what you need to get the most out of it / Windows7 & Office deployment public Windows Server 2008R2 Group Policies Direct Access Branch Cache Improved Power Management Windows 7 MDOP [part of SA] App-V Jump Lists Application Distribution Enterprise Search SCCM Sharepoint 2007/2010

19. Makes applications run isolated and prevent them from interfering with each other;

20. The application is streamed to the desktop at first use;

21. Application is cached locally for further use;

22. When updates for the application become available, only the changes are send over the network;

24. Without the application interference testing is much easier during the application’s lifecycle;

25. Very efficient network usage;

26. Applications that depend on each other can be ‘bubbled’ together;

28. € 2 of direct FTE savings

29. € 16 of indirect FTE savings through less service desk calls and less incident and problem management efforts;

30. When compared to an average of € 55 in application testing costs the ROI is fairly quick;

32. Deployment and Migration: less images, faster migration / Windows7 & Office deployment public Compared to our Windows Vista implementation % of total represents our refresh rate (every 4 years) Savings coming from: Smaller image of Windows 7 (compared to Vista) Less images necessary (1 compared to 7 per chipset) Dynamic Driver provisioning (no longer in image) Less testing necessary based on fewer images “Hard Link” User State Migration (no more network copying of user data) Better Bitlocker features (as compared to Vista) NOTE: based on usage of SCCM

33. Application virtualization:More containment, less testing / Windows7 & Office deployment public APP-V combined with use of SSCM Savings coming from: Better license metering and management, only pay for what you actually use Application containment means less testing Application containment means better failure resolution Less pollution on workspaces

34. Service desk:direct access and APP-V cut costs / Windows7 & Office deployment public Direct Access and APP-V primary enablers for lowering Service Desk costs Savings coming from: Less service desk calls regarding VPN(1 call per month, per “road warrior”, 4 minutes per call, € 50 p/hr SD charge) Direct manageability of all clients outside the Getronics network (+ built-in NAP) Savings coming from application virtualization (less application reinstalls) Improved Windows 7 self-healing capabilities AppLocker enables pro-active blacklisting Largest component of TCO, small percentage gains deliver big savings!

35. Security:Raising the bar while lowering costs / Windows7 & Office deployment public Windows 7 and improved Bitlocker enabled us to raise the standard security level of our workspaces Savings coming from: License savings from previously used encryption software Better implementation of User Account Control compared to Vista. No longer a “need” to disable it. NOTE: Contingency and compliance costs have NOT been included in these figures

36. Server hW & sW maintenance:BranchCache replaces branch server / Windows7 & Office deployment public BranchCache primary enabler % of total represents number of workspaces using a branch cache server impacted Savings coming from: Windows 7 takes over the role of local branch server on limited number of remote locations Reduction of local servers greatly reduces maintenance and IT management costs.

37. Power savings:Windows 7 shines at lower costs / Windows7 & Office deployment public Windows 7 greener than any previous version Savings coming from: 30% better battery life for laptops (70% of our workspaces) Better power savings manageability (impacts 75% of workspaces) Faster recovery from standby (sleep/hibernate), which is not a direct saving but an enabler for next bullet Power savings settings for suspend and sleep centrally managed via policy. NOTE: Gartner IDC figures used for power consumption estimates

38. End User Productivity Improvements:personal performance, business results / Windows7 & Office deployment public Productivity improvement: 20 hours Benefits from better performance higher than benefits from better functionality. We did not financially quantify this number as it is very organization, location specific.

39. Windows 7 Migration lessons learned End-user adoption is relatively smooth Main risk is with application compatibility due to the revised Windows architecture (from Vista onwards) We advise to: Have application issues tested thoroughly beforehand (RDX7 + functional testing) Have a proper pilot: Technological Project wise Organizational Take your time to evaluate the pilot and make the necessary adjustments to optimize end-user acceptance Specifically organize for end-user support through end-user representatives and customer project-lead public / Windows7 & Office deployment

40. RDX7: infrastructure and application assessment and risk-free pilot public / Windows7 & Office deployment

41. RDX7: Hardware doesn’t seem to be an issue public Insufficient hardware causes Suitability of client hardware Installed operating systems Top 5 computer models / Windows7 & Office deployment

42. RDX7 : Application compatibility is a issue, and needs extensive remediation public Estimation of work to fix applications Application compatibility For automatic fixes: 35,9 hours For manual fixes: 3.203 hours Compatibility per department Amount of application issues Total estimated fixing effort: 3238,9 hours / Windows7 & Office deployment

43. results report the exact reason of an application incompatibility / Windows7 & Office deployment public

44. The Office 2010 functionality ecosystem: what you need to get the most out of it / Windows7 & Office deployment public OCS 2007R2 Sharepoint 2010 Work together on documents PowerPoint Broadcasting SharePoint Workspace Sync Office 2010 [incl. Communicator] In Document Presence PowerPivot on SharePoint Voicemail in your mailbox Paste Preview PowerPivot in Excel Multiple Exchange Mailboxes SQL 2008R2 Exchange 2007/2010

45. Sharepoint 2010 is strongly focused on supporting social networking / Windows7 & Office deployment public The innovations in SharePoint 2010 support the new ways of working “Social networking” increases the possibilities for personal development, knowledge sharing, and allegiance to colleagues and your organization. It facilitates your employees to easily: Communicate smarter; Share knowledge smarter; Learn smarter; Collaborate smarter.

46. Bringing web 2.0 into your enterprise / Windows7 & Office deployment public Co-Authoring Work together on the same document in real-time, also using hierarchical taxonomy you assign portion of the document to different people. Personal Profiling Make a personal profile containing activities, interests, responsibilities, knowledge areas, pictures and automatically embed an organizational chart with it. Blogging/Twittering/WIKI Use the intuitive blogging, twittering and wiki functionality using tag-clouds, rich media embedding and incorporated presence information, and comment on others.

47. Get to information more easily / Windows7 & Office deployment public Business Insights With Excel services have interactive dashboards including slicers, interactive pivot tables and heat maps (using conditional formatting). Great search experience Search within SharePoint now features metadata-driven refinements, visual thumbnails and previews, click-through relevancy (clicking it adds to its relevancy in future searches). Office Web Applications If you can access the SharePoint 2010 Server you can now view and edit Office documents from anywhere right in the browser of any PC available.

48. Access and share information anywhere / Windows7 & Office deployment public Broadcast Slide shows Broadcast Slide Show creates a URL that you can share with others by e-mail or instant message. Everyone you invite can view the show in high-fidelity and in real-time from their Web browser. Take SharePoint offline A SharePoint workspace allows you to access SharePoint site content on your local computer even if you aren’t connected. Content can include document libraries as well as a number of list types. OCS & Mobile Integration Do skill searches from within OCS, add subjects to calls before actually calling, have improved location awareness. Office 2010 Mobile now also includes SharePoint Workspace Mobile.

49. Office 2010 in general: More secure, more adaptable / Windows7 & Office deployment public Protected View Enhances security by opening email attachments (sent from outside your own organization) and documents downloaded from the Internet in a protected view mode. RECOVER UNSAVED work Expanding on the AutoRecover capabilities that you may know from earlier, Office 2010 now recovers files that you close without saving.7 Easily access and manage recovered presentations right from the Info tab in Backstage view. Customizable Ribbons The ribbons were introduced with Office 2007. In Office 2010 you can modify them, or create your own tabs and groups.

50. Office 2010 in general: better and more productive tools / Windows7 & Office deployment public Integrated Print View The Print tab, located in the Backstage view, provides a new print experience with a full page Print Preview right alongside your print options. Paste Preview Paste with Live Preview enables you to preview various Paste Options, such as Keep Source Column Widths, No Borders, or Keep Source Formatting, so you can visually determine how your pasted content will look prior to pasting. Better Graphics tools Remove backgrounds, adjust color, contrast, lighting. Add artistic effects directly from within PowerPoint. Also crop images with the new cropping tool.

51. Office 2010: some of our favorites / Windows7 & Office deployment public Conversation View Condenses multiple e-mails in a discussion, a conversation thread, and displays them as single line item, even if some messages are located in other folders. This helps reduce information overload and helps the managing of related e-mails. Social Connectors The Outlook Social Connector connects you to the social and business networks you use, including Microsoft SharePoint 2010. Even connect to other popular third-party sites, such as Facebook, LinkedIn, and MySpace. New navigation pane The improved Navigation Pane in Word 2010 (formerly called the Document Map) transforms the document navigation user experience, providing a visual representation of the heading structure of your document. Outlook Word Outlook

52. Office 2010: some of our favorites / Windows7 & Office deployment public Sparklines + cond.format Show trend lines and trend direction comprehensively. Use Sparklines to show trends in a series of values. Highlight maximum or minimum values and increase impact by positioning a Sparkline next to its corresponding data. Slicers Within Pivot tables make a “sliced” selection by selecting certain values within the Pivot Tables categories. Basic video editing Trim your embedded video with a simple click and drag, so that your audience sees exactly what you want. Bookmark key points in your video for quick access or trigger animations. Excel Excel PowerPoint

53. Office 2010 Migration lessons learned End-user adoption is pretty tough when coming from pre 2007 version due to Office ribbon. Main issues: Document conversion strategy related to new Office XML format. Risk of documents no longer working End-User Acceptance: the new User Interface (Ribbon) takes quite a lot of getting used to Service Desk peaks loads. The changes to the UI are so big that even with proper end-user training substantial peaks in service desk calls will arise. Additional gains: Moving to the new Office XML format may provide substantial storage and back-up savings We advise to: Test and fix Office document scope before migration Specifically organize for end-user support through end-user representatives and customer project-lead public / Windows7 & Office deployment

54. Upgrading your office suite to 2007/2010 poses three main issues The new file format called Office XML will create the need for a document conversion strategy. This document conversion poses a risk of documents no longer working as desired, and even create a potential risk for business process effectiveness and continuity; The new Office Ribbon user interface is a huge step forward in user friendliness, but it requires quite some getting used to, creating the need for extensive end-user training and performance support; No matter how good the educational preparation of your workforce, we predict a substantial peak in Service Desk support during the migration itself as users adopt to the new way of working. public / Windows7 & Office deployment

55. Key benefits of our RDX Office solutions speed up migrations and minimize risks / Windows7 & Office deployment public Key benefits of our RDX Office solution include: Minimizing risks and costs of migration; Increasing employee productivity by accelerating the move to Office 2007/2010; Minimizing critical business application downtime; Eliminating the guesswork in planning and conversion; Converting files for enterprises of any size.

56. technology in the new office suite might cause errors in existing documents / Windows7 & Office deployment public Macro’s may no longer work, links between documents may break down, run-time errors may occur. Object Model Changes Runtime errors VBA changes Invalid range names Changed file security Links not working Changed file extensions

57. How technology changes may cause business risks in existing Documents / Windows7 & Office deployment public These errors can lead to invalid/incorrect information, leading to wrong decisions or communication and productivity loss. When 18% of your existing files is at risk, this might lead to an 18% productivity loss over all FTE. Object Model Changes Incorrect Information Runtime errors No information Reputation Damage VBA changes Invalid range names Inaccurate Information Incorrect decisions Productivity Loss Changed file security Links not working Document errors Changed file extensions Manual repair efforts

58. Our RDX Office solution analyses your documents per department / Windows7 & Office deployment public By checking document compatibility per department RDX Office provides an excellent starting point for choosing the proper conversion and migration scenario. RDX Office results will also help in establishing the scope of the Office document conversion and help determine the budget needed to do accomplish the conversion.

59. Reporting on document age can aid in establishing the conversion scope / Windows7 & Office deployment public Perhaps not all documents need to be converted, may depend on legal requirements for document retention as well. Source: actual data from insurance client engagement

60. How we automatically fix files later on in the document conversion project / Windows7 & Office deployment public Document discovery Output example 11.226 docs found at financial client on a particular file share. Of these 11.226, 2426 documents were labeled to be at risk, setting the scope for the plan, build and deploy phase. FILES AT RISK DISTRIBUTION In this client engagement in the financial sector, most issues were with Excel documents. WHAT was FIXED 64 documents could be automatically fixed by RDX Office, 164 documents could not be analyzed because they were password protected, 16 documents needed manual adjustments.

61. The new Office XML document format is much more efficient / Windows7 & Office deployment public The Office XML document format introduced with Office 2007 is a much more efficient format. Average file compression per file for: Word > 24% Excel > 22% PowerPoint > 74% Access = 0%

62. Potential savings in storage and backup are substantial / Windows7 & Office deployment public Storage and back up savings per terabyte exceed 10% if you only convert your Office documents of the last 3 years. Source: accumulated client data from previous Office Converter Technology engagements in financial sector.

63. Upgrading your office suite to 2007/2010 poses three main issues The new file format called Office XML will create the need for a document conversion strategy. This document conversion poses a risk of documents no longer working as desired, and even create a potential risk for business process effectiveness and continuity; The new Office Ribbon user interface is a huge step forward in user friendliness, but it requires quite some getting used to, creating the need for extensive end-user training and performance support; No matter how good the educational preparation of your workforce, we predict a substantial peak in Service Desk support during the migration itself as users adopt to the new way of working. public / Windows7 & Office deployment

64. How much knowledge is retained after training / Windows7 & Office deployment public After 48 hours, only 33% of knowledge acquired during training is retained Source: Research Institute of America

65. We distinguish five triggers for learning (or the need for learning) / Windows7 & Office deployment public When acquiring new knowledge or skills When there is a need for specialization When you can’t remember when working When something changes When something goes wrong Knowledge acquisition [Formal instruction] Knowledge application [performance support]

66. The integrated approach of getronics consulting educational services / Windows7 & Office deployment public Introduction (presentations) Office 2007 / 2010 Windows 7 LEARNINGGUIDE (EPSS) BLENDED LEARNING (TARGET GROUPS) Word Excel PowerPoint  Outlook Access WindowsMobile  Visio OneNote LiveMeeting SharePoint Communicator Publisher SUPPORTING EDUCATIONAL PRODUCTS Scenario's On Site Support QRC

67. Office Ribbon Hero is a great way to experience the new ribbon features! / Windows7 & Office deployment public Source: http://www.officelabs.com/ribbonhero

68. Upgrading your office suite to 2007/2010 poses three main issues The new file format called Office XML will create the need for a document conversion strategy. This document conversion poses a risk of documents no longer working as desired, and even create a potential risk for business process effectiveness and continuity; The new Office Ribbon user interface is a huge step forward in user friendliness, but it requires quite some getting used to, creating the need for extensive end-user training and performance support; No matter how good the educational preparation of your workforce, we predict a substantial peak in Service Desk support during the migration itself as users adopt to the new way of working. public / Windows7 & Office deployment

70. dispatch people with specific knowledge or experience when needed.The Call2 Service Center, located in Zoetermeer, can be used as back-up for unexpected increases in workload during migrations. Either by providing additional (remote) Service Desk services or dispatching skilled additional staff for on-site assistance.

71. Choosing your migration strategy Start getting your facts a.s.a.p.! Acceptance criteria: What will the business accept, what will the managing IT department accept as a migration in the light of all the virtualization tools(e.g. running a P2V Windows XP VM) What part of the migration will drive it’s progress? End User training, HW logistics? DO we want to combine the Office and Windows migration? Bother users once or twice? What will be faster? Collaboration patterns within your organization Focus on critical path, but be aware of quick wins. public / Windows7 & Office deployment

72. Migration Approach based on Microsoft Solutions Framework and prince2 public / Windows7 & Office deployment

73. The getronics migration approach / Windows7 & Office deployment public ENVISION PLAN DEVELOP STABILISE DEPLOY OPERATE

74. Envisioning is all about setting the goals and scoping the project / Windows7 & Office deployment public Goal: Develop a clear understanding what is needed within context of project constraints Assemble team necessary to envisage solution with options that meet needs and constraints Deliverables: Vision/scope document baselined Project Structure document Initial Business Risk Assessment Document Core Team Organized Vision/Scope approved envision

75. plan phase: focus on planning, design, organization and securing resources / Windows7 & Office deployment public Goal: Evolve conceptual solution into tangible designs and plans so it can be build in the developing track Deliverables: Technology Validation Completed Functional Specifications Baselined Master Project Plan Baselined Master Project Schedule Baselined Supporting Environments Set Up All Project Plans approved Plan

76. Develop the solution / Windows7 & Office deployment public Goal: Build various aspects of the solution in accordance with plan track deliverables (e.g. designs, plans, requirements) Deliverables: Proof of Concept completed Completed Solution Training Materials Documentation Marketing/Communication materials Updated Master Plan, Schedule and Risk Document Scope completed develop

77. Stabilize focuses on ensuring the proper working of all deliverables / Windows7 & Office deployment public Goal: Expose issues, uncover design flaws, identify unexpected behavior Identify organizational flaws Validate solution meets stakeholders needs Attain production readiness Deliverables: Pilot completed and reviewed Release-ready versions of solution and accompanying collateral Testing and bug reports Issue Log cleared System Testing Completed User Acceptance Testing Completed Release Readiness Approved stabilize

78. Deployment is about minimizing disturbance and maximizing satisfaction / Windows7 & Office deployment public Goal: Place solution into production at designated environment(s) Facilitate smooth transfer of solution from project team to operations team as soon as possible Deliverables: Core solutions components deployed Operations and support information systems updated Site deployments completed Revised processes and procedures Deployment Stabilized Deployment Completed deploy

80. Operations that the solution is ready to be managed;

81. Customer that the project is complete.Deliverables: Customer/user satisfaction reports Final versions of all project documents Lessons Learned Report Open/active risk transfer and acceptance Project Close-Out Report Handover to support organization Project Sign-Off / discharge operate

82. Template Structure from DOWO, Established from DOWO Datasheets public / Windows7 & Office deployment

83. Standardized, yet flexible project and program team roles already defined public / Windows7 & Office deployment Programme manager Core team roles Optional roles MULTIPLE PERSONS (site project manager) Project manager (Site project manager) Project manager Technical project lead Customer project lead p3O lead Technical design lead Floorwalker lead p3O assistant Service desk lead Application scripting lead Application specialist (Windows/office/SP) Floorwalker Service desk agent Application scripter

84. Stakeholder involvement through the project phases increases / Windows7 & Office deployment public ENVISION PLAN DEVELOP STABILISE DEPLOY OPERATE Get (financial) facts straight as soon as possible; Manage planning from the beginning; Don’t rush the planning phase; Do not pin the end date of the deployment in the envision phase; Be aware of product and process stability in the context of stakeholder involvement.

85. Wrapping up: Focus on these 5 points! For Windows7 focus on application compatibility; For Office 2010 focus on: Document conversion End-User Training and Support Choose your migration strategy wisely; Manage planning from the beginning; Be aware of product and process stability in the context of stakeholder involvement. public / Windows7 & Office deployment READY, SET, GO!

86. More information Windows 7 and Office 2010 features: http://www.slideshare.net/deVos/office-2010-features RDX7 www.getronicsconsulting.com/windows7 RDX Office www.getronicsconsulting.com/office2010 Getronics Case Study Windows 7 http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?casestudyid=4000003981 Microsoft Office Ribbon Hero http://www.officelabs.com/ribbonhero public / Windows7 & Office deployment

87. about Kees de Vos as portfolio manager in workspace optimization and migration project management Kees is responsible for solution and business development in the workspace area within Getronics Consulting. His broad experience in managing migration projects and his enthusiasm for workspace and work process innovation allows him to both inspire clients about new ways of work, information and knowledge management and collaboration, as well as delivering them the tools and methods to overcome the hurdles met when dealing with organization-wide implementations. http://www.linkedin.com/in/devos Getronics Consulting Employing over 1400 professionals, we design, build and implement solutions in the field of innovative Information and Communication Technology, Project and Program Management, Governance and Compliance, Service Strategy and Transformation and Enterprise Architecture. We are also one of the biggest ICT educational institutes in The Netherlands. www.getronicsconsulting.com public / Windows7 & Office deployment

88. Kees de vos / portfolio manager workspace optimization kees.devos@getronics.com public