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               MEASURING SOCIAL MEDIA SUCCESS
               CENTRAL VIRGINIA AMA l APRIL 14 2010




CONFIDENTIAL • APRIL 2010
2
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MY STORY
Why am I here




                                                                      2
                PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
QUESTION
I just want to know




                                                                       3
                 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
4
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
PAIN           SOLUTION
Customer Pains           Clear Goals




                                                                        4
                  PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
1




                                                          5
    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
1
        LISTEN
Conversational Analysis




                                                                        5
                  PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
6
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                GOALS                           OUTPUTS
 LISTENING                                                                    LEARNINGS
                            Frequencies
               Prove out                         Reach
 Keywords                    Sentiment                                        Influencers
                “WHY”
                                                   SOV
Community     your Brand     Influencers                                           Voice
              should use                     Competition
Competition                    Topics                                         Strategy in
              Social as a                                                      Channels
                                                New
Influencers      Channel       Channels        Segments
                                                                               Keyword
Media Types                 Conversations                                     Alignments
                                                                          Gaps in Search
                                                                               Gaps in
                                                                              Messaging



                                 1
                                                                                                  7
                                            PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                GOALS                           OUTPUTS
 LISTENING                                                                    LEARNINGS
                            Frequencies
               Prove out                         Reach
 Keywords                    Sentiment                                        Influencers
                “WHY”
                                                   SOV
Community     your Brand     Influencers                                           Voice
              should use                     Competition
Competition                    Topics                                         Strategy in
              Social as a                                                      Channels
                                                New
Influencers      Channel       Channels        Segments
                                                                               Keyword
Media Types                 Conversations                                     Alignments
                                                                          Gaps in Search
                                                                               Gaps in
                                                                              Messaging



                                 1
                            LISTEN                                                                7
                                            PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
1
   Goal          Metric                     Why                                          How

Understand    Demographics       Determines online and offline
  Social       of audience                alignment             Append Social Profiles using API
 Profile of     reached via          Segments Media Types       Append Social Profiles using Tools
House File     Social Media    Identifies Channel Opportunities



                Google
  Increase
               Analytics     Cost Reductions on Social Effort                Measure in SWIX
Social Buzz
            Referring Site % vs. PPC and CPM current costs                  Measure in Unilyser
in Networks
                 Shifts



Growth Rate   Increase/Shift      Shift in Audience Market
                                                                             Measure in SWIX
 of Fans &     in Base over       Preferable Communities
                                                                            Measure in Unilyser
 Followers         time            Shift in Demographics


                                                                                                                   8
                                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Social Listening Metrics: Audience                                                         1 LISTEN
   Goal          Metric                     Why                                          How

Understand    Demographics       Determines online and offline
  Social       of audience                alignment             Append Social Profiles using API
 Profile of     reached via          Segments Media Types       Append Social Profiles using Tools
House File     Social Media    Identifies Channel Opportunities



                Google
  Increase
               Analytics     Cost Reductions on Social Effort                Measure in SWIX
Social Buzz
            Referring Site % vs. PPC and CPM current costs                  Measure in Unilyser
in Networks
                 Shifts



Growth Rate   Increase/Shift      Shift in Audience Market
                                                                             Measure in SWIX
 of Fans &     in Base over       Preferable Communities
                                                                            Measure in Unilyser
 Followers         time            Shift in Demographics


                                                                                                                   8
                                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
9
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
BUYER PERSONAS
Understand your Audience




                                                                         9
                   PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Media Type determines
                        Influencers   Engagement
       Strategy




                                                               Drill down by Media Types to
                                                                  determine Influencers,
                                                           Keywords, Communities customers
                                                                        are in




                                                                                                   10
                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Campaign Keyword   Sentiments   Influencers




                                                               Drill down by Media Types to
                                                                  determine Influencers,
                                                                       Keywords, Voice
                                                                         Validate SEO




                                                                                                   11
                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
2




                                                          12
    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
2
         EVALUATE
Light at the end of the tunnel




                                                                            12
                      PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                    GOALS                           OUTPUTS
   APPEND                                                                         LEARNINGS
                                    Gaps
                   Prove out                    Media Channel
  In House                          Trends        Strategy                       Frequencies
                 variances and
 Database to        enhance                                                           Voice
                                 Frequencies    Messaging &
Social Profiles    Database to                     Content
 using API or                    Demographics    Strategy                          Keyword
                 reflect online                                                    Alignments
   Service         activity in    Research of   Alignment of
                     Social      Usage among    SEO Organic                   Gaps in Search
                                    online        Outposts                      efforts by
                 Communities       audience                                    Community
                                                                                  target




                                     2
                                                                                                      13
                                                PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                    GOALS                            OUTPUTS
   APPEND                                                                          LEARNINGS
                                     Gaps
                   Prove out                     Media Channel
  In House                           Trends        Strategy                       Frequencies
                 variances and
 Database to        enhance                                                            Voice
                                  Frequencies    Messaging &
Social Profiles    Database to                      Content
 using API or                    Demographics     Strategy                          Keyword
                 reflect online                                                     Alignments
   Service         activity in     Research of   Alignment of
                     Social       Usage among    SEO Organic                   Gaps in Search
                                     online        Outposts                      efforts by
                 Communities        audience                                    Community
                                                                                   target




                                      2
                                 EVALUATE                                                              13
                                                 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
2
   Goal          Metric                   Why                                            How

Determine                                                                  Profile Setup
               Frequency of
  Social                        Crowdsource by network            Keyword alignment across Media
              Keywords & On
Currency of                        Increase eyeballs                           Types
                Topic Posts
 Networks                                                              Competitive search


 Determine
            % Buzz of each            Increase SOV
  Online                                                               Drill down by Media Type
            Competitor by               Shift SOV
Strategy of                                                          Drill into Cloud Conversations
             Media Type        Monitor Competitor Strategy
Competitors



Growth Rate   Increase/Shift    Shift in Audience Market
                                                                              Measure in SWIX
 of Fans &     in Base over     Preferable Communities
                                                                             Measure in Unilyser
 Followers         time          Shift in Demographics


                                                                                                                   14
                                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Social Evaluation Metrics                                                        2 EVALUATE
   Goal          Metric                   Why                                            How

Determine                                                                  Profile Setup
               Frequency of
  Social                        Crowdsource by network            Keyword alignment across Media
              Keywords & On
Currency of                        Increase eyeballs                           Types
                Topic Posts
 Networks                                                              Competitive search


 Determine
            % Buzz of each            Increase SOV
  Online                                                               Drill down by Media Type
            Competitor by               Shift SOV
Strategy of                                                          Drill into Cloud Conversations
             Media Type        Monitor Competitor Strategy
Competitors



Growth Rate   Increase/Shift    Shift in Audience Market
                                                                              Measure in SWIX
 of Fans &     in Base over     Preferable Communities
                                                                             Measure in Unilyser
 Followers         time          Shift in Demographics


                                                                                                                   14
                                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
2                                                Influencer Rank & Reach Analysis

                                                                         Build relationships with
                                                                          Influencers that have
Reach of Message of Influencer                                              high reach & trust

                                 High   40,000

                                                                                          High Trust, Lower Reach
                                        30,000                                            equals targeted audience



                                        20,000          Low Trust, Low Reach
                                                       equals no effort of these
                                                         types of Influencers
                                        10,000
                                 Low




                                            0
                                              0        1.75           3.50         5.25             7.00
                                            Low                                                        High
                                                   Trust and Authority Ranking


                                                                                                                                                15
                                                                                          PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
2                                                Influencer Rank & Reach Analysis

EVALUATE                                                                    Build relationships with
                                                                             Influencers that have
   Reach of Message of Influencer                                              high reach & trust

                                    High   40,000

                                                                                             High Trust, Lower Reach
                                           30,000                                            equals targeted audience



                                           20,000          Low Trust, Low Reach
                                                          equals no effort of these
                                                            types of Influencers
                                           10,000
                                    Low




                                               0
                                                 0        1.75           3.50         5.25             7.00
                                               Low                                                        High
                                                      Trust and Authority Ranking


                                                                                                                                                   15
                                                                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Frequency determines
                                                Communities your
                                                customers live in




                                         Messaging offline may
                                        differ to online - are there
                                              any differences




Align messaging on and
    offline to match
     demographics



                                                                               16
                         PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
No longer guess where
                               your new Social
                            Connections live on and
                                    offline




                                                          Social Profiles reveal new
                                                              addresses online
Light Influence stats, but
   when analyzed, will
  prove velocity of list




                                                                                          17
                                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3




                                                          18
    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3
          ENGAGE
It’s still about Marketing
    (No matter what the CFO says)




                                                                                      18
                                PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
19
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
ROI



      MARKETING

                                                            19
      PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                     GOALS                              OUTPUTS
    AUDIT                                                                             LEARNINGS
                                   Engagement
                 Test Messaging                     Engagement
Messaging and                     Content effects     Analysis                       Frequencies
                   and Content
Content Audit        Strategy                                                             Voice
                                     Message        Web Analysis
  to validate                         effects
  match with                                           Message                         Keyword
                 Build Voice of    Time of Day                                        Alignments
 online Social                                         Velocity
                     Brand                             Analysis
    Profiles                        Community                                         Sales Cycle
                                                                                      Workflow
                 Determine high       Offers
                  engagement
                    channels




                                        3
                                                                                                          20
                                                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                     GOALS                              OUTPUTS
    AUDIT                                                                             LEARNINGS
                                   Engagement
                 Test Messaging                     Engagement
Messaging and                     Content effects     Analysis                       Frequencies
                   and Content
Content Audit        Strategy                                                             Voice
                                     Message        Web Analysis
  to validate                         effects
  match with                                           Message                         Keyword
                 Build Voice of    Time of Day                                        Alignments
 online Social                                         Velocity
                     Brand                             Analysis
    Profiles                        Community                                         Sales Cycle
                                                                                      Workflow
                 Determine high       Offers
                  engagement
                    channels




                                        3
                                  ENGAGE                                                                  20
                                                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3
  Goal         Metric                    Why                                            How

                                                                           Twitter Mentions
Increase
               Google                                                        Onsite Contact
 Search                      Influencers have high Trust &
            Analytics by                                                       Comments
Traffic on                        Authority Rankings
            Referral Link                                                  Links back to site
 website
                                                                      Notify Influencer of Actions


             % of Social
Increase
               Persona         Increased Share of Wallet           SOV Shift in keywords by user
Share of
            increases in            Cost Reductions                   measured by Influence
  Voice
              Networks


            Frequency of
                            Research allows Brands to hone
 Evaluate       Viral                                                  Cross Matrix Testing
                                 in on key messaging
  Brand     Frequency of                                            Messages with links/no-links
                            responsiveness by Influencers to
Messaging      Social                                                    Offer variations
                                test across Community
            Interactions

                                                                                                                  21
                                                            PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Social In uence Metrics                                                               3 ENGAGE
   Goal         Metric                    Why                                            How

                                                                            Twitter Mentions
 Increase
                Google                                                        Onsite Contact
  Search                      Influencers have high Trust &
             Analytics by                                                       Comments
 Traffic on                        Authority Rankings
             Referral Link                                                  Links back to site
  website
                                                                       Notify Influencer of Actions


              % of Social
 Increase
                Persona         Increased Share of Wallet           SOV Shift in keywords by user
 Share of
             increases in            Cost Reductions                   measured by Influence
   Voice
               Networks


             Frequency of
                             Research allows Brands to hone
 Evaluate        Viral                                                  Cross Matrix Testing
                                  in on key messaging
  Brand      Frequency of                                            Messages with links/no-links
                             responsiveness by Influencers to
Messaging       Social                                                    Offer variations
                                 test across Community
             Interactions

                                                                                                                   21
                                                             PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3                             Look to Page View times,
                                                                         Determine if Engagement
                               based on Content Value
                                                                         correlates to Conversions
                                      for clues



       Analyze Content,
                                           Was there a problem with
    Messaging for perceived
                                            content, UI at website?
    value-adjust as needed




                                                                    Engagement &
                                                                    Content Analysis




                                                                                                    22
                                              PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3                                Look to Page View times,
                                                                              Determine if Engagement
                                    based on Content Value
ENGAGE                                     for clues                          correlates to Conversions



            Analyze Content,
                                                Was there a problem with
         Messaging for perceived
                                                 content, UI at website?
         value-adjust as needed




                                                                         Engagement &
                                                                         Content Analysis




                                                                                                         22
                                                   PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Engagement & Content Analysis Post Level
                                                                             3
   Analyze Content,
Messaging for perceived
value-adjust as needed

                           Look to your Downloads
                            & Captures if Content
                              based messaging




                           Low Page views indicate
Look to Page View times,      issues with target
 based on Content Value           audience
        for clues




                                                                                               23
                                         PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Engagement & Content Analysis Post Level
                                                                             3
   Analyze Content,                                                ENGAGE
Messaging for perceived
value-adjust as needed

                           Look to your Downloads
                            & Captures if Content
                              based messaging




                           Low Page views indicate
Look to Page View times,      issues with target
 based on Content Value           audience
        for clues




                                                                                               23
                                         PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
social media value chain




                                   e
                                alu
                              hV
                                                             Conversion of Social




                           Hig
                                             Sales           Campaigns are realized when
                                                              User Experience is high


                                            Loyalists
                     elu
                   Va




                                          Engagement
               m




                                                                               Brand obtains their
              diu




                                                                               “Voice” among Audience
              Me




                                            Content                            and content is accepted


                                       User Social Pro les
         e
        alu
      wV




                                       Community Pro les                                          Research begins the
    Lo




                                                                                                  foundation of Why you
                                                                                                  should be in Social
                                       Brand Monitoring



                                                                                                                        24
                                                                  PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
25
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
IF
                 you can’t track it
WHAT WE                YOU
  KNOW           can’t measure it
 {Measurement}

                       HOW
                 will you prove it


                                                                              25
                        PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
4




                                                          26
    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
4
      MEASUREMENT
what we’ve been waiting for




                                                                          26
                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
27
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
IT’S NOT         IT’S ALL
ABOUT MARKETING   ABOUT REVENUE

                                                                          27
                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                     GOALS                              OUTPUTS
   SETUP                                                                              LEARNINGS
                                   Engagement
                 Test Messaging                     Engagement
 Dashboard                        Content effects     Analysis                       Frequencies
                   and Content
                     Strategy        Message        Web Analysis                          Voice
Align internal                        effects
  reporting                                            Message                         Keyword
                 Build Voice of    Time of Day                                        Alignments
  structure                                            Velocity
                     Brand                             Analysis
                                   Community                                         Sales Cycle
                                                                                      Workflow
                 Determine high       Offers
                  engagement
                    channels




                                        4
                                                                                                          28
                                                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
MEASURE
                     GOALS                              OUTPUTS
   SETUP                                                                              LEARNINGS
                                   Engagement
                 Test Messaging                     Engagement
 Dashboard                        Content effects     Analysis                       Frequencies
                   and Content
                     Strategy        Message        Web Analysis                          Voice
Align internal                        effects
  reporting                                            Message                         Keyword
                 Build Voice of    Time of Day                                        Alignments
  structure                                            Velocity
                     Brand                             Analysis
                                   Community                                         Sales Cycle
                                                                                      Workflow
                 Determine high       Offers
                  engagement
                    channels




                                        4
                             MEASUREMENT
                                                                                                          28
                                                    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
4
   Goal           Metric                    Why                                            How


   Drive
               % of Channel          Look for Influencers                         YouTube Insights
Awareness
               Subscribers       Validates message content                       Measure in SWIX
using Video




Road Block     # of Embeds        Offset Competitor position                     YouTube Insights
Competition     # of Views              Share of Voice                           Measure in SWIX




 Reduce                         Influencer Outreach drives views
              Rate of Virality/                                                  YouTube Insights
Marketing                          Viral content reduces Paid
                pass-along                                                       Measure in SWIX
  costs                                      Search


                                                                                                                     29
                                                               PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Social Viral Metrics                                                4 MEASUREMENT
   Goal           Metric                    Why                                            How


   Drive
               % of Channel          Look for Influencers                         YouTube Insights
Awareness
               Subscribers       Validates message content                       Measure in SWIX
using Video




Road Block     # of Embeds        Offset Competitor position                     YouTube Insights
Competition     # of Views              Share of Voice                           Measure in SWIX




  Reduce                        Influencer Outreach drives views
              Rate of Virality/                                                  YouTube Insights
 Marketing                         Viral content reduces Paid
                pass-along                                                       Measure in SWIX
   costs                                     Search


                                                                                                                     29
                                                               PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Month over Month                                                                                    Look to get this Content
Analysis & Tracking of                                                                                  that’s has perceived
     Downloads                                                                                            value to go viral
                                                   Bit.ly Content Analysis
                                      1000
                     # of Downloads


                                       750


                                                    Look to adjust
                                       500         messaging here,
                                                 keywords, refinement

                                       250                                                           Value of Content, effort or
                                                                                                       value, determined by
                                                                                                               Brand
                                         0
                                             0       1.25         2.50   3.75             5.00
               4                                 Content Value Low to High



                                                                                                                                      30
                                                                                PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Month over Month                                                                                    Look to get this Content
Analysis & Tracking of                                                                                  that’s has perceived
     Downloads                                                                                            value to go viral
                                                   Bit.ly Content Analysis
                                      1000
                     # of Downloads


                                       750


                                                    Look to adjust
                                       500         messaging here,
                                                 keywords, refinement

                                       250                                                           Value of Content, effort or
                                                                                                       value, determined by
                                                                                                               Brand
                                         0
                                             0       1.25         2.50   3.75             5.00
               4                                 Content Value Low to High
MEASUREMENT
                                                                                                                                      30
                                                                                PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
Correlation of Sales To Mentions
           30.000%                                                                                      30%



                                                     Trend indicates a
                                                        correlation


           22.500%                                                                                      23%




Mentions % Change
Sales % Change                                                                                              Refine message, content
           15.000%                                                                                      15% and offer to test audience




            7.500%                                                                                       8%




               0%                                                                                        0%
                     Jan   Feb   Mar   Apr   May   Jun      Jul     Aug   Sep    Oct    Nov     Dec
                                                   Category Title                                                                 31
                                                                            PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
1                  2




                                                          32
    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
WHAT WE LEARNED

        1                             2
   LISTEN                EVALUATE
  Brand Mentions            Brand Database

Competition Mentions             Analytics

Competitive Keywords         Social Pro les

    In uencers                   Personas

    Communities                    Assets




                                                                             32
                       PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
3                  4




                                                          33
    PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
WHAT WE LEARNED

       3                              4
 ENGAGE                 MONETIZE
 Value Work ow        Database Enhancements

  Buyer Cycles        Insights & Implications

Messaging Metrics     User Experience Metrics

  Viral Sharing                  Revenue

   Stickiness            Cost Saving Models




                                                                             33
                       PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
34
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
SIMPLE
       NO BUDGET
       NO BONUS

       AND
        YOU MAY
        GET A
        BLACK EYE
                                                      34
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
35
PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
QUESTION
I just need to know




                                                                       35
                 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
• Twitter


• Facebook


• LinkedIn


• Email


• Tungle Me


• 757.301.1814




                                                                36
          PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
• Twitter


                 • Facebook


                 • LinkedIn
THANK YOU
     {Honored}   • Email


                 • Tungle Me


                 • 757.301.1814




                                                                                 36
                           PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
CONFIDENTIAL • APRIL 2010

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Ama 4.2010 measuring social media success final

  • 1. 1 2 3 4 MEASURING SOCIAL MEDIA SUCCESS CENTRAL VIRGINIA AMA l APRIL 14 2010 CONFIDENTIAL • APRIL 2010
  • 2. 2 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 3. MY STORY Why am I here 2 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 4. 3 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 5. QUESTION I just want to know 3 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 6. 4 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 7. PAIN SOLUTION Customer Pains Clear Goals 4 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 8. 1 5 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 9. 1 LISTEN Conversational Analysis 5 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 10. 6 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 11. MEASURE GOALS OUTPUTS LISTENING LEARNINGS Frequencies Prove out Reach Keywords Sentiment Influencers “WHY” SOV Community your Brand Influencers Voice should use Competition Competition Topics Strategy in Social as a Channels New Influencers Channel Channels Segments Keyword Media Types Conversations Alignments Gaps in Search Gaps in Messaging 1 7 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 12. MEASURE GOALS OUTPUTS LISTENING LEARNINGS Frequencies Prove out Reach Keywords Sentiment Influencers “WHY” SOV Community your Brand Influencers Voice should use Competition Competition Topics Strategy in Social as a Channels New Influencers Channel Channels Segments Keyword Media Types Conversations Alignments Gaps in Search Gaps in Messaging 1 LISTEN 7 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 13. 1 Goal Metric Why How Understand Demographics Determines online and offline Social of audience alignment Append Social Profiles using API Profile of reached via Segments Media Types Append Social Profiles using Tools House File Social Media Identifies Channel Opportunities Google Increase Analytics Cost Reductions on Social Effort Measure in SWIX Social Buzz Referring Site % vs. PPC and CPM current costs Measure in Unilyser in Networks Shifts Growth Rate Increase/Shift Shift in Audience Market Measure in SWIX of Fans & in Base over Preferable Communities Measure in Unilyser Followers time Shift in Demographics 8 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 14. Social Listening Metrics: Audience 1 LISTEN Goal Metric Why How Understand Demographics Determines online and offline Social of audience alignment Append Social Profiles using API Profile of reached via Segments Media Types Append Social Profiles using Tools House File Social Media Identifies Channel Opportunities Google Increase Analytics Cost Reductions on Social Effort Measure in SWIX Social Buzz Referring Site % vs. PPC and CPM current costs Measure in Unilyser in Networks Shifts Growth Rate Increase/Shift Shift in Audience Market Measure in SWIX of Fans & in Base over Preferable Communities Measure in Unilyser Followers time Shift in Demographics 8 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 15. 9 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 16. BUYER PERSONAS Understand your Audience 9 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 17. Media Type determines Influencers Engagement Strategy Drill down by Media Types to determine Influencers, Keywords, Communities customers are in 10 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 18. Campaign Keyword Sentiments Influencers Drill down by Media Types to determine Influencers, Keywords, Voice Validate SEO 11 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 19. 2 12 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 20. 2 EVALUATE Light at the end of the tunnel 12 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 21. MEASURE GOALS OUTPUTS APPEND LEARNINGS Gaps Prove out Media Channel In House Trends Strategy Frequencies variances and Database to enhance Voice Frequencies Messaging & Social Profiles Database to Content using API or Demographics Strategy Keyword reflect online Alignments Service activity in Research of Alignment of Social Usage among SEO Organic Gaps in Search online Outposts efforts by Communities audience Community target 2 13 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 22. MEASURE GOALS OUTPUTS APPEND LEARNINGS Gaps Prove out Media Channel In House Trends Strategy Frequencies variances and Database to enhance Voice Frequencies Messaging & Social Profiles Database to Content using API or Demographics Strategy Keyword reflect online Alignments Service activity in Research of Alignment of Social Usage among SEO Organic Gaps in Search online Outposts efforts by Communities audience Community target 2 EVALUATE 13 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 23. 2 Goal Metric Why How Determine Profile Setup Frequency of Social Crowdsource by network Keyword alignment across Media Keywords & On Currency of Increase eyeballs Types Topic Posts Networks Competitive search Determine % Buzz of each Increase SOV Online Drill down by Media Type Competitor by Shift SOV Strategy of Drill into Cloud Conversations Media Type Monitor Competitor Strategy Competitors Growth Rate Increase/Shift Shift in Audience Market Measure in SWIX of Fans & in Base over Preferable Communities Measure in Unilyser Followers time Shift in Demographics 14 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 24. Social Evaluation Metrics 2 EVALUATE Goal Metric Why How Determine Profile Setup Frequency of Social Crowdsource by network Keyword alignment across Media Keywords & On Currency of Increase eyeballs Types Topic Posts Networks Competitive search Determine % Buzz of each Increase SOV Online Drill down by Media Type Competitor by Shift SOV Strategy of Drill into Cloud Conversations Media Type Monitor Competitor Strategy Competitors Growth Rate Increase/Shift Shift in Audience Market Measure in SWIX of Fans & in Base over Preferable Communities Measure in Unilyser Followers time Shift in Demographics 14 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 25. 2 Influencer Rank & Reach Analysis Build relationships with Influencers that have Reach of Message of Influencer high reach & trust High 40,000 High Trust, Lower Reach 30,000 equals targeted audience 20,000 Low Trust, Low Reach equals no effort of these types of Influencers 10,000 Low 0 0 1.75 3.50 5.25 7.00 Low High Trust and Authority Ranking 15 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 26. 2 Influencer Rank & Reach Analysis EVALUATE Build relationships with Influencers that have Reach of Message of Influencer high reach & trust High 40,000 High Trust, Lower Reach 30,000 equals targeted audience 20,000 Low Trust, Low Reach equals no effort of these types of Influencers 10,000 Low 0 0 1.75 3.50 5.25 7.00 Low High Trust and Authority Ranking 15 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 27. Frequency determines Communities your customers live in Messaging offline may differ to online - are there any differences Align messaging on and offline to match demographics 16 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 28. No longer guess where your new Social Connections live on and offline Social Profiles reveal new addresses online Light Influence stats, but when analyzed, will prove velocity of list 17 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 29. 3 18 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 30. 3 ENGAGE It’s still about Marketing (No matter what the CFO says) 18 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 31. 19 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 32. ROI MARKETING 19 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 33. MEASURE GOALS OUTPUTS AUDIT LEARNINGS Engagement Test Messaging Engagement Messaging and Content effects Analysis Frequencies and Content Content Audit Strategy Voice Message Web Analysis to validate effects match with Message Keyword Build Voice of Time of Day Alignments online Social Velocity Brand Analysis Profiles Community Sales Cycle Workflow Determine high Offers engagement channels 3 20 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 34. MEASURE GOALS OUTPUTS AUDIT LEARNINGS Engagement Test Messaging Engagement Messaging and Content effects Analysis Frequencies and Content Content Audit Strategy Voice Message Web Analysis to validate effects match with Message Keyword Build Voice of Time of Day Alignments online Social Velocity Brand Analysis Profiles Community Sales Cycle Workflow Determine high Offers engagement channels 3 ENGAGE 20 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 35. 3 Goal Metric Why How Twitter Mentions Increase Google Onsite Contact Search Influencers have high Trust & Analytics by Comments Traffic on Authority Rankings Referral Link Links back to site website Notify Influencer of Actions % of Social Increase Persona Increased Share of Wallet SOV Shift in keywords by user Share of increases in Cost Reductions measured by Influence Voice Networks Frequency of Research allows Brands to hone Evaluate Viral Cross Matrix Testing in on key messaging Brand Frequency of Messages with links/no-links responsiveness by Influencers to Messaging Social Offer variations test across Community Interactions 21 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 36. Social In uence Metrics 3 ENGAGE Goal Metric Why How Twitter Mentions Increase Google Onsite Contact Search Influencers have high Trust & Analytics by Comments Traffic on Authority Rankings Referral Link Links back to site website Notify Influencer of Actions % of Social Increase Persona Increased Share of Wallet SOV Shift in keywords by user Share of increases in Cost Reductions measured by Influence Voice Networks Frequency of Research allows Brands to hone Evaluate Viral Cross Matrix Testing in on key messaging Brand Frequency of Messages with links/no-links responsiveness by Influencers to Messaging Social Offer variations test across Community Interactions 21 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 37. 3 Look to Page View times, Determine if Engagement based on Content Value correlates to Conversions for clues Analyze Content, Was there a problem with Messaging for perceived content, UI at website? value-adjust as needed Engagement & Content Analysis 22 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 38. 3 Look to Page View times, Determine if Engagement based on Content Value ENGAGE for clues correlates to Conversions Analyze Content, Was there a problem with Messaging for perceived content, UI at website? value-adjust as needed Engagement & Content Analysis 22 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 39. Engagement & Content Analysis Post Level 3 Analyze Content, Messaging for perceived value-adjust as needed Look to your Downloads & Captures if Content based messaging Low Page views indicate Look to Page View times, issues with target based on Content Value audience for clues 23 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 40. Engagement & Content Analysis Post Level 3 Analyze Content, ENGAGE Messaging for perceived value-adjust as needed Look to your Downloads & Captures if Content based messaging Low Page views indicate Look to Page View times, issues with target based on Content Value audience for clues 23 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 41. social media value chain e alu hV Conversion of Social Hig Sales Campaigns are realized when User Experience is high Loyalists elu Va Engagement m Brand obtains their diu “Voice” among Audience Me Content and content is accepted User Social Pro les e alu wV Community Pro les Research begins the Lo foundation of Why you should be in Social Brand Monitoring 24 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 42. 25 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 43. IF you can’t track it WHAT WE YOU KNOW can’t measure it {Measurement} HOW will you prove it 25 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 44. 4 26 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 45. 4 MEASUREMENT what we’ve been waiting for 26 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 46. 27 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 47. IT’S NOT IT’S ALL ABOUT MARKETING ABOUT REVENUE 27 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 48. MEASURE GOALS OUTPUTS SETUP LEARNINGS Engagement Test Messaging Engagement Dashboard Content effects Analysis Frequencies and Content Strategy Message Web Analysis Voice Align internal effects reporting Message Keyword Build Voice of Time of Day Alignments structure Velocity Brand Analysis Community Sales Cycle Workflow Determine high Offers engagement channels 4 28 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 49. MEASURE GOALS OUTPUTS SETUP LEARNINGS Engagement Test Messaging Engagement Dashboard Content effects Analysis Frequencies and Content Strategy Message Web Analysis Voice Align internal effects reporting Message Keyword Build Voice of Time of Day Alignments structure Velocity Brand Analysis Community Sales Cycle Workflow Determine high Offers engagement channels 4 MEASUREMENT 28 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 50. 4 Goal Metric Why How Drive % of Channel Look for Influencers YouTube Insights Awareness Subscribers Validates message content Measure in SWIX using Video Road Block # of Embeds Offset Competitor position YouTube Insights Competition # of Views Share of Voice Measure in SWIX Reduce Influencer Outreach drives views Rate of Virality/ YouTube Insights Marketing Viral content reduces Paid pass-along Measure in SWIX costs Search 29 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 51. Social Viral Metrics 4 MEASUREMENT Goal Metric Why How Drive % of Channel Look for Influencers YouTube Insights Awareness Subscribers Validates message content Measure in SWIX using Video Road Block # of Embeds Offset Competitor position YouTube Insights Competition # of Views Share of Voice Measure in SWIX Reduce Influencer Outreach drives views Rate of Virality/ YouTube Insights Marketing Viral content reduces Paid pass-along Measure in SWIX costs Search 29 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 52. Month over Month Look to get this Content Analysis & Tracking of that’s has perceived Downloads value to go viral Bit.ly Content Analysis 1000 # of Downloads 750 Look to adjust 500 messaging here, keywords, refinement 250 Value of Content, effort or value, determined by Brand 0 0 1.25 2.50 3.75 5.00 4 Content Value Low to High 30 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 53. Month over Month Look to get this Content Analysis & Tracking of that’s has perceived Downloads value to go viral Bit.ly Content Analysis 1000 # of Downloads 750 Look to adjust 500 messaging here, keywords, refinement 250 Value of Content, effort or value, determined by Brand 0 0 1.25 2.50 3.75 5.00 4 Content Value Low to High MEASUREMENT 30 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 54. Correlation of Sales To Mentions 30.000% 30% Trend indicates a correlation 22.500% 23% Mentions % Change Sales % Change Refine message, content 15.000% 15% and offer to test audience 7.500% 8% 0% 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Category Title 31 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 55. 1 2 32 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 56. WHAT WE LEARNED 1 2 LISTEN EVALUATE Brand Mentions Brand Database Competition Mentions Analytics Competitive Keywords Social Pro les In uencers Personas Communities Assets 32 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 57. 3 4 33 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 58. WHAT WE LEARNED 3 4 ENGAGE MONETIZE Value Work ow Database Enhancements Buyer Cycles Insights & Implications Messaging Metrics User Experience Metrics Viral Sharing Revenue Stickiness Cost Saving Models 33 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 59. 34 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 60. SIMPLE NO BUDGET NO BONUS AND YOU MAY GET A BLACK EYE 34 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 61. 35 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 62. QUESTION I just need to know 35 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 63. • Twitter • Facebook • LinkedIn • Email • Tungle Me • 757.301.1814 36 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me
  • 64. • Twitter • Facebook • LinkedIn THANK YOU {Honored} • Email • Tungle Me • 757.301.1814 36 PROPRIETARY & CONFIDENTIAL | 757.301.1814 | deanholmes.me

Editor's Notes

  1. \n
  2. My Story: 2 minutes\n• 1 Tweet \n• How can 1 tweet, outreach, link, comment or other means cause a action to be taken? Simple, by building trust with Influencer, sharing or asking their opinions.\n• I reached out to Jason online via Twitter as my research had shown (pretty easy research actually :) that he was a major Influencer in Social\n• Shortly after the initial outreach Jason and I spoke on the phone exchanging backgrounds, and where we may work together\n• That is why I am standing in from of you today, 1 tweet to an Influencer, a relationship process of engagement and exchanged value on both sides and trust being built.\n• This is what Social is all about-I will share a story of how this has helped Disney\n
  3. My Story: 2 minutes\n• 1 Tweet \n• How can 1 tweet, outreach, link, comment or other means cause a action to be taken? Simple, by building trust with Influencer, sharing or asking their opinions.\n• I reached out to Jason online via Twitter as my research had shown (pretty easy research actually :) that he was a major Influencer in Social\n• Shortly after the initial outreach Jason and I spoke on the phone exchanging backgrounds, and where we may work together\n• That is why I am standing in from of you today, 1 tweet to an Influencer, a relationship process of engagement and exchanged value on both sides and trust being built.\n• This is what Social is all about-I will share a story of how this has helped Disney\n
  4. My Story: 2 minutes\n• 1 Tweet \n• How can 1 tweet, outreach, link, comment or other means cause a action to be taken? Simple, by building trust with Influencer, sharing or asking their opinions.\n• I reached out to Jason online via Twitter as my research had shown (pretty easy research actually :) that he was a major Influencer in Social\n• Shortly after the initial outreach Jason and I spoke on the phone exchanging backgrounds, and where we may work together\n• That is why I am standing in from of you today, 1 tweet to an Influencer, a relationship process of engagement and exchanged value on both sides and trust being built.\n• This is what Social is all about-I will share a story of how this has helped Disney\n
  5. My Questions: 1 minute\n• Show of hand, how many in the audience are using Social today?\n• Show of hands, how many are in more than 2 or 3 channels\n• Show of hands, how many are measuring their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  6. My Questions: 1 minute\n• Show of hand, how many in the audience are using Social today?\n• Show of hands, how many are in more than 2 or 3 channels\n• Show of hands, how many are measuring their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  7. My Questions: 1 minute\n• Show of hand, how many in the audience are using Social today?\n• Show of hands, how many are in more than 2 or 3 channels\n• Show of hands, how many are measuring their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  8. Time: 30 secs\nPAIN: Finding easier ways to prove Social as a viable channel\nPAIN: Customer buying habits have changed, has Brand kept up?\nSOLUTION: Set Goals based on Research and Measurement\nSOLUTION: Prove ROI based on sound metric alignment with goals\n
  9. Time: 30 secs\nPAIN: Finding easier ways to prove Social as a viable channel\nPAIN: Customer buying habits have changed, has Brand kept up?\nSOLUTION: Set Goals based on Research and Measurement\nSOLUTION: Prove ROI based on sound metric alignment with goals\n
  10. Time: 30 secs\nPAIN: Finding easier ways to prove Social as a viable channel\nPAIN: Customer buying habits have changed, has Brand kept up?\nSOLUTION: Set Goals based on Research and Measurement\nSOLUTION: Prove ROI based on sound metric alignment with goals\n
  11. Time: 30 secs\nPAIN: Finding easier ways to prove Social as a viable channel\nPAIN: Customer buying habits have changed, has Brand kept up?\nSOLUTION: Set Goals based on Research and Measurement\nSOLUTION: Prove ROI based on sound metric alignment with goals\n
  12. Time: 30 secs\nPAIN: Finding easier ways to prove Social as a viable channel\nPAIN: Customer buying habits have changed, has Brand kept up?\nSOLUTION: Set Goals based on Research and Measurement\nSOLUTION: Prove ROI based on sound metric alignment with goals\n
  13. Time: 30 secs\nPAIN: Finding easier ways to prove Social as a viable channel\nPAIN: Customer buying habits have changed, has Brand kept up?\nSOLUTION: Set Goals based on Research and Measurement\nSOLUTION: Prove ROI based on sound metric alignment with goals\n
  14. Time: 30 secs\nConversational Analysis:\nOpening: The point of performing the analysis is to come up with ways that you can listen to what is being said around Brand Keywords, Brand DNA, and Competitors. Listening tools by themselves will not be able to replace smart people. You will need to apply Topic Identification, sentiment, influence coding and market segmentation.\n\n
  15. Time: 30 secs\nConversational Analysis:\nOpening: The point of performing the analysis is to come up with ways that you can listen to what is being said around Brand Keywords, Brand DNA, and Competitors. Listening tools by themselves will not be able to replace smart people. You will need to apply Topic Identification, sentiment, influence coding and market segmentation.\n\n
  16. Time: 30 secs\nConversational Analysis:\nOpening: The point of performing the analysis is to come up with ways that you can listen to what is being said around Brand Keywords, Brand DNA, and Competitors. Listening tools by themselves will not be able to replace smart people. You will need to apply Topic Identification, sentiment, influence coding and market segmentation.\n\n
  17. Time: 30 secs\nIs this what you see when looking at measuring social media?\nIt’s not only about:\n• Measuring ONLY quantities like followers, fans, mentions.\n• It’s not about how many people talk about your brand.\n• Its about Revenue, Leads, Demand Generation\n\n
  18. Time: 2 minutes\nSense: \nOpening and understanding of key areas you should focus on are Listening first to understand how these conversations may help set your goals. Proving the “Why” you should be in Social is important, as is other market channel determination methods. Social takes work, dedication to the channel and resources to make it work long term. \n\nKeywords: Blend Search, Brand DNA and Conversational (Cloud) keywords to determine master set for effective messaging, what is being said about your competitors, looking for keywords that are shared among both Brand and Competition\n\nCommunity: Identifying the places where your audience lives online is key to understanding where you should be be spending time. Pay close attention to \n\nCompetition: Determine Media Channels where your competitors are being discussed, the Influencers that are discussing them, and the keywords around\n\n
  19. Time: 2-3 mins\n
  20. Time: 2-3 mins\n
  21. My Questions: 1 minute\n• Show of hand, how many in the audience are using Social today?\n• Show of hands, how many are in more than 2 or 3 channels\n• Show of hands, how many are measuring their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  22. My Questions: 1 minute\n• Show of hand, how many in the audience are using Social today?\n• Show of hands, how many are in more than 2 or 3 channels\n• Show of hands, how many are measuring their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  23. My Questions: 1 minute\n• Show of hand, how many in the audience are using Social today?\n• Show of hands, how many are in more than 2 or 3 channels\n• Show of hands, how many are measuring their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  24. Time 1 minute\nOpening:\nComparison of Coke and Pepsi, filtered by Media Type, allows us to view what conversations are online for both brands. This view also shows you where their conversations are happening online, both brand generated and user generated buzz. Drilling down at each channel reveals many key insights into the conversational analysis.\n\nMedia Types:\n• Shows where buzz is happening in each channel and reveals possible strategies by the brand\n• Drilling into Micromedia, sorting by Twitter Followers, reveals where Influencers are when coupled with WeFollow Data\n• \n
  25. Time: 1 Minute\n
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  27. Time: 1 Minute\n
  28. Time: 1 Minute\n
  29. Time 2 minutes\n
  30. Time: 2-3 mins\n
  31. Time: 2-3 mins\n
  32. Time 2-4 minutes\nEvaluating the Influencers will help determine possible reach, Communities, and Search Engine options for Ranking\n• Disney Story from David Meerman Scott on how they reached 7 Influencers\n• Cindy is the VP of Marketing at Universal Orlando Resorts Theme Park and had an unlimited budget\n• With an unlimited budget she could have advertised anywhere but decided to tell just 7 people\n• She told the 7 most popular bloggers about Harry Potter through a secret midnight webcast\n• They saw the award winning set designer for Harry Potter talking all about the Theme park\n• What happened next was the really cool part\n• Those 7 bloggers blogged about it\n• Their readers tweeted and blogged about it and sent emails to their friends\n• Mainstream media picked up on it after reading the 7 Top Bloggers \n• Within 24 hours after she told 7 people that 350 million people had heard about the new theme park\n• Cindy thought she was going to get fired for doing this - she earned the attention and media\n\n\n
  33. Time: 1-2 minutes\nLook to see what differences you have in market research verses social graphs after data appending\n• Notice gender differences between market data and conversational data\n\n\n
  34. Time 2 minutes\n• Think of how to reach out in new ways\n• Fast access to your customers\n• Easier than building a network by just keywords alone\n• Provides direction to your Brand\n
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  38. Time 1 minute\nThe Ongoing battle between Sales & Marketing will continue\n• This myth could be busted, as we see the ability for Marketers to bridge the Gap of “We don’t get qualified leads” from Marketing\n• With Measurement and SocialCRM you can track, prove and impact Revenue which bridges this gap\n• Word of Mouse is power\n\n
  39. Time 1 minute\nThe Ongoing battle between Sales & Marketing will continue\n• This myth could be busted, as we see the ability for Marketers to bridge the Gap of “We don’t get qualified leads” from Marketing\n• With Measurement and SocialCRM you can track, prove and impact Revenue which bridges this gap\n• Word of Mouse is power\n\n
  40. Time 1 minute\nThe Ongoing battle between Sales & Marketing will continue\n• This myth could be busted, as we see the ability for Marketers to bridge the Gap of “We don’t get qualified leads” from Marketing\n• With Measurement and SocialCRM you can track, prove and impact Revenue which bridges this gap\n• Word of Mouse is power\n\n
  41. Time 2 minutes\n
  42. Time: 2-3 mins\n
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  44. Time 2-3 minutes\n
  45. Time 2-3 minutes\n
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  47. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
  48. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
  49. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
  50. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
  51. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
  52. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
  53. What We Know:\n• If current programs are failing, not being measured, don’t expect Social to be the silver bullet\n• Social takes patience and a mix of things to come up with a recipe that supports current programs\n
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  57. • This is what C Levels will ask you\n
  58. • This is what C Levels will ask you\n
  59. • This is what C Levels will ask you\n
  60. • This is what C Levels will ask you\n
  61. Time 2-3 minutes\n
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  80. \nFunny but true\n• Marketers are under heavy pressure to perform, Social adds to the unknowns\n• Look to measure early\n• Listen first, Learn, develop plans and a strategy ahead of jumping in\n
  81. \nFunny but true\n• Marketers are under heavy pressure to perform, Social adds to the unknowns\n• Look to measure early\n• Listen first, Learn, develop plans and a strategy ahead of jumping in\n
  82. \nFunny but true\n• Marketers are under heavy pressure to perform, Social adds to the unknowns\n• Look to measure early\n• Listen first, Learn, develop plans and a strategy ahead of jumping in\n
  83. \nFunny but true\n• Marketers are under heavy pressure to perform, Social adds to the unknowns\n• Look to measure early\n• Listen first, Learn, develop plans and a strategy ahead of jumping in\n
  84. My Questions: 1 minute\n• Show of hand, how many in the audience see how they can use Social to leverage the channel?\n• Show of hands, how many see the need to be in more than 2 or 3 channels\n• Show of hands, how many see now that they can measure their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  85. My Questions: 1 minute\n• Show of hand, how many in the audience see how they can use Social to leverage the channel?\n• Show of hands, how many see the need to be in more than 2 or 3 channels\n• Show of hands, how many see now that they can measure their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
  86. My Questions: 1 minute\n• Show of hand, how many in the audience see how they can use Social to leverage the channel?\n• Show of hands, how many see the need to be in more than 2 or 3 channels\n• Show of hands, how many see now that they can measure their social efforts?\n• Show of hands, how many believe you can actually prove out ROI using Social?\n\n\n
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