![SKILLS:<br />General:<br />Learns technical information quickly; Detail-oriented with excellent analytical and project-tracking skills; Able to coordinate many tasks simultaneously; Team player interested in achieving overall department goals; Proven skills resolving problems and tense situations; Willing to do whatever it takes to get the job done.<br />Customer Service: Highly perceptive, with proven ability to pinpoint problems, provide creative solutions, and follow through to resolution in a timely and cost effective manner, exceptional communication and presentation skills. I am fluent in Spanish.<br />Software: N-Able Network Monitoring Program (Network Operation Center), VMWare, VSphere Client Software, Windows 9x, XP, Vista, 7, Server 2003 & 2008, MS Exchange Server 2003 & 2007, MS Office Suite 2003 & 2007, Adobe CS2-CS4, Norton Antivirus, Trend Micro Server-Client Software, AVG Antivirus, MS SharePoint, Mac OS/Mac OSx, Secure CRT, <br />Hardware: PC Desktops and Laptops; Routers; Hubs; PDAs; Maintenance Technician; Configuration & Troubleshooting.<br />Networking: Network topologies; OSI model; network protocols, sub-netting & gateways, T1/T3; WAN (Wide Area Network) & LAN (Local Area Network), TCP/IP (Transmission Control Protocol/Internet Protocol), FTP (File Transfer Protocol), VPN (Virtual Private Network); Configuring and troubleshooting client & server CPU; Storage and Back-up; Active Directory, SNMP (Simple Network Management Protocol) <br />Security: Antivirus utilities, Remote Access<br />CERTIFICATIONS:<br />Microsoft Certified Professional<br />MCDST<br />Exam #070-271 Supporting users and troubleshooting a Microsoft Windows Operating System<br />WORK EXPERIENCE:<br />Transbeam, New York, NY<br />Network Operation Analyst (04/10-Present)<br />Provided daily reports for workload throughout the day<br />Worked closely with carrier partners like Covad, Verizon, Sprint, etc. to determine resolutions<br />Responsible for making sure that Internet Service was in stable condition for all clients.<br />Worked with resellers and wholesalers closely to discover and resolve issues that clients may have.<br />Assisted in managing a VOIP solution as well as analog calls for customers.<br />Precision IT, New York, NY<br />Overnight Network Operation Analyst/Help Desk Analyst (08/09-01/10)<br />Provided Senior Engineers reports on network devices, network traffic, connectivity (uptime/downtime), asset management and windows server event logs.<br />Experience in the Disaster Recovery Environment using WMWare.<br />Configured VPN tunnels and individual local user accounts in SonicWALL.<br />Enabled SNMP with customized community strings on SonicWALL routers, Cisco switches, and Servers.<br />Scanned network for devices and added them to the NOC.<br />Monitored network devices and traffic for over 100 clients worldwide.<br />Provided customer service and helpdesk assistance while handling the NOC.<br />Worked closely with ISP vendors (Verizon, Broadview, etc.) to handle complex network issues.<br />Supported 500+ users in a Windows environment with Microsoft Exchange Email.<br />Help Desk Analyst/PC Maintenance Technician – Vibe Magazine (11/08-08/09)<br />Configured Blackberry, Windows Mobile, Palm and Android devices for mobile use to either the Exchange Server or the Blackberry Enterprise Server.<br />Maintained an exceptionally high rate of customer satisfaction in internal business units through timely problem-solving, personal attention to individual needs, and strong interpersonal skill<br />Supported 60+ users in a Windows XP Pro environment with Microsoft Exchange Email<br />Installed new workstations and printers on the network, install IP configuration to all HP printers<br />Responsible for providing proper handling phone tickets for 60+ end users in a timely and efficient manner<br />Managed server backups and sent out to Iron Mountain vendor for off-site storage.<br />Was able to manage the entire working entire working environment with minimal assistance from Senior Engineer<br />Provided Tier 1 and Tier 2 support as well as server support<br />Peak Consultants, New York, NY<br />Help Desk Operator (05/08-11/08)<br />Disconnected and reconnected all windows computers for the CitiGroup Company.<br />Installed all blackberries and other PDAs for several work stations<br />Provided a neat wiring setup for all workstations that included a tower (CPU), mouse, keyboard, Bloomberg keyboard, Reuters System, Multi-monitor station, PDA’s, and network cabling.<br />P. Wolfe Consultants, New York, NY<br />Project Manager (12/07-12/08)<br />Handled all clients directly regarding their projects.<br />Prepared reports for all projects for both the clients and the front office<br />Managed employees and delegated duties accordingly<br />Responsible for scanning and e-filing all projects<br />Created and effective project routine that aided me to finish my projects in a timely manner<br />Accountable for field work for the entire office in all five boroughs<br />Lydell NYC, New York, NY<br />Graphics/IT Manager (2/02 – 4/07)<br />Operated and maintained all Xerox machinery, scanners, and digital cameras<br />Supervised and trained the entire staff with new graphic programs (adobe) as well as Microsoft Office programs.<br />Created and distributed catalogs via mail to various customers throughout the United States<br />Served as a customer advocate and resolved conflicts arising from product dissatisfaction<br />Scanned and took pictures of all jewelry items before fashion market week.<br />Install and setup hard drives, NIC cards, RAM, printer devices, and CD-ROM drives<br />Sync PDA’s using active sync<br />Performed desktop maintenance on PC systems and peripherals.<br />Responsible for purchasing proper computer software, computers and peripherals to carry out company needs in all departments<br />Performed system administration on Windows 2000 and 2003 network, performed tape-backups, support desktop issues<br />In charge of upgrading all software and hardware throughout the entire office<br />EDUCATION:<br />New York Technical Institute, New York, NY <br />Certificate issued for the following courses.<br />,[object Object]](https://image.slidesharecdn.com/dltechresume2010-100822122357-phpapp02/85/dl-tech-resume-2010-1-320.jpg)
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- 2. MCITP: Enterprise Messaging (Exchange 2010)Katharine Gibbs School, New York, NY<br />Associate Degree in Computer Networking Operations (May 2009)<br />GPA 3.33; Dean’s List 2 of 7 quarters; Honor’s List 3 of 7 quarters<br />