What do you do every day, every week, outside of your project work to maintain your skills as an observer? This talk talks about how I do that in my life with suggestions for how you can, too.
This version of the talk was given at Web à Québec conference in Quebec City, QBC, Canada on April 5, 2017.
10. “Observe customers!”
"In the last six weeks, have
your team members spent
at least two hours
watching people experience
your product or service?"
- Jared Spool