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Twelve Lean
Startup Models
And how they can
shape how you think
about your startup?
I would like twenty minutes of your time in
which I will present 50 (I know a lot) slides to
review 12 Models related to Lean Startup so
that I can then introduce the
‘Startup Business Planning Jigsaw’.
Donncha Hughes – Feb 2015
3
Lean Startup is about getting you to
focus on the right thing, at the right
time, with the right mindset.
Lean Analytics: Use Data to Build a Better Startup Faster –
Alistair Croll & Benjamin Yoskovitz
Search v’s Execution – Steve Blank & Bob Dorf
Three Stages of a Startup – Ash Maurya
Lean Canvas – Ash Maurya
MVP and Product Market Fit -
Customer Development – Brant Cooper and Patrick Vlaskovits
Get Keep Grow – Steve Blank & Bob Dorf
Pirate Metrics – Dave McClure
Engines of Growth – Eric Ries
Build – Measure – Learn Cycle – Eric Ries
Startup Pyramid – Sean Ellis
Business Model Canvas – Alexander Osterwalder
10
11
1
2
3
4
5
6
7
8
9
A
G
E
N
D
A
One Metric That Matters – Croll & Yoskovitz12
Business Model Canvas1
72 Page Preview available
http://www.businessmodelgeneration.com/downloads/businessmodelgeneration_preview.pdf
The right side of
business model canvas
emphasizes value
while the left side is
predominantly cost
driven.
Financial
considerations (costs,
revenues) are on the
bottom and
value is at the centre
with connections to
partners and
customers.
A lot of ‘business
planning’ required by
startups.
6
Every element of your
Business Model must be
tested and validated.
7
P143 The Startup Owner’s Manual: The Step-by-Step Guide to Building a Great
Company – Steve Blank & Bob Dorf
Search v’s Execution2
8
Entrepreneurs now understand the
problem, namely that startups are not
simply smaller versions of large companies.
Companies execute business models where
customers, their problems, and necessary
product features are all “knowns”. In sharp
contrast, startups operate in “search
mode”, seeking a repeatable and profitable
business model.
The Startup Owner’s Manual:
The Step-by-Step Guide to Building a Great Company
– Steve Blank & Bob Dorf
9
A Startup?
Is a human institution designed to deliver a new
product or service under conditions of extreme
uncertainty
Eric Ries – The Lean Startup: How constant Innovation
Creates Radically Successful Businesses
10
If you feel like you don’t
know everything at this
stage that is ok…. And
the feeling won’t go
away!
11
And Don’t believe
the Myth of the
Visionary ….
The Lean Entrepreneur, how visionaries
create products, innovate with new
ventures, and disrupt market by Brant
Cooper and Patrick Vlaskovits, Foreword by
Eric Ries, illustrations by @fakegrimlock
that someone can predict the
future and then bring it to
fruition. In reality the visionary is
likely someone who is not
committed to a specific scenario,
but rather seeks change and
seizes present opportunities and
relentlessly pursues the change
How are
opportunities to
be grasped – what
is the rule or guide
book, is there an
optimal process to
follow?
13
14
• Startups are experiments … to discover new
sources of growth
• Somewhat easier to start these days …
BUT
• Startups consume a lot of resources
• And most startups/products still FAIL!
Ash Maurya,
Running Lean
most startups fail not because they don’t
manage to develop and deliver a product to
the market; they fail because they develop
and deliver a product that no customers
want or need.
Steve Gary Blank – The Four Steps to the Epiphany: Successful
Strategies for Products that Win
16
Build-Measure-Learn-Feedback
Loop
3
The faster your organisation iterates
through the cycle, the more quickly you
will find the right product and market.
Build-Measure-
Learn Cycle
applies to
everything you
do, from
establishing a
vision to building
product features
to developing
channels and
marketing
strategies
There are no facts inside
your building, so get
outside
Rule #.1 of the Customer Development Manifesto as detailed in The
Startup Owners Manual
Talking to Humans, Success starts with
understanding your customers GIFF
CONSTABLE with Frank Rimalovski
illustrations by Tom Fishburne and foreword
by Steve Blank
3 Stages of a Lean Startup4
Problem/Solution
Fit
Product/ Market
Fit
Scale
Stage 1 Stage 2 Stage 3
How do I accelerate growth?
Ideal time to raise funding
Problem worth solving?
Running Lean: Iterate from Plan A to a Plan that
Works, Ash Maurya (The Lean Series – O’Reilly)
What is a Lean Startup?
• Uses fast, iterative development practices
to:
1. Validate core hypotheses (customer problem-
solution).
2. Develop the minimum viable product.
3. Achieve Product-Market fit.
4. Produce a development and marketing
roadmap for scaling.
21
Stage 1 – Problem/Solution Fit
• The first stage is about determining whether
you have a problem worth solving before
investing months or years of effort into
building a solution:
– Is it something customers want? (must have)
– Will they pay for it? If not, who will? (viable)
– Can it be solved? (feasible)
22
MVP and Product-Market Fit5
© Tristan Kromer … http://grasshopperherder.com/false-
positives-and-product-market-fit/
23
Stage 2 – Product-Market Fit
Minimum Viable Product
• A product with the fewest number of
features needed to achieve a specific
objective, and users are willing to “pay” in
some form of a scarce resource.
Steve Gary Blank – The Four Steps to the
Epiphany: Successful Strategies for Products
that Win
24
Concept (Slides) Design & Spec Manual
Configuration
Demo Beta
PROTOTYPE CONTINUUM
Alpha
First production run
LAUNCHIDEA
Product Management
(how to select features)
Brilliant
new
Free
eBook
by
Intercom
Product Market Fit
• When a product shows strong demand by
passionate users representing a sizable market.
“achieving Product-Market fit requires at least
40% of users saying they would be “very
disappointed” without your product.
Sean Ellis – Lean Startup Marketing : Agile Product
Development, Business Model Design, Web Analytics,
and Other Keys to Rapid Growth [Kindle Edition]
26
The three stages of a Startup cont.
Problem/Solution
Fit
Product/ Market
Fit
Scale
Stage 1 Stage 2 Stage 3
Focus: Validated Learning
Experiments : Pivots
Focus: Growth
Experiments :
Optimizations
27
A pivot is a change in strategy that is
grounded by learning
Lean Canvas …. Leanstack.com6
PROBLEM SOLUTION
KEY METRICS
UNIQUE
VALUE
PROPOSITION
COST STRUCTURE REVENUE
UNFAIR
ADVANTAGE
CHANNELS
CUSTOMER
SEGMENTS
PRODUCT MARKET
Source : p.27 Running Lean, Ash Maurya
Top 3
problems
Top 3 features
Key activities
you measure
Single clear
compelling
message that states
why you are
different and worth
paying attention
Target
Customers
Can’t be easily
copied or bought
Path to
Customers
Customer Acquisition Costs
Distribution Costs
Hosting
People etc
Revenue Model
Lifetime Value
Revenue
Gross Margin
Existing
Alternatives
Early
Adopters
BREAKEVEN
• What separates successful startups from
unsuccessful ones is not necessarily the
fact that successful startups begin with a
better initial plan (or Plan A) but rather
that they find a plan that works before
running out of resources.
Ash Maurya– Running Lean: Iterate from Plan A to a Plan that
Works
Document your Plan A Systematically test
your plan
Identify the Riskiest
Parts of Your Plan
• Document your Plan A
• Share your Plan A … identify the riskiest parts of
your plan(s)
• Systematically test the Plan
Roadmap for Running Lean
Understand
Problem
Define
Solution
Validate
Qualitatively
Verify
Quantitatively
Systematically test your plan
Document
your Plan A
Identify
Riskiest Parts
of your plan
Problem
Solution Fit
Product
Market Fit
31
Time
Ash Maurya’s 10x Product Launch
12 Lean Startup Models
Customer Development7
www.startuphughes.com/blog/what-
enterprise-ireland-are-looking-for-in-a-new-
frontiers-phase-2-application/
Startup Pyramid8
Race up the Pyramid
• Promise: Highlight the benefits described by
your “must have” users (those that say they
would be very disappointed without your
product).
• Economics: Implement the business model
that allows you to profitably acquire the most
users.
• Optimize: Streamline a repeatable, scalable
customer acquisition process by testing
multiple approaches and tracking to improve
the right metrics.
Deliver on the promise
• Extreme customer support … go beyond
expectations will drive customer loyalty and
enhance WOM.
• Brand experience over brand awareness …
obsess over every element of the customer
experience
For more see http://startup-marketing.com/milestones-to-
startup-success/
Get Keep Grow Model9
‘Get Keep Grow’ for Web Mobile Figure 3.10
Startup Owner’s Manual
Acquisition
Activation
Retention
Revenue
Referral
How do users find you?
Do users have a great
first experience?
Do users come back?
How do you make money?
Do users tell others?
Before
Product
Market Fit
Dave McClure’s AARRR Pirate Metrics
as presented by Ash Maurya
10
For more see http://www.slideshare.net/dmc500hats/startup-
metrics-for-pirates-long-version
• Acquisition describes the point when you turn an
unaware visitor into an interested prospect
• Activation describes when the interested
customer has her first gratifying user experience
• Retention measures ‘repeated use’ and/or
engagement with your product.
• Revenue measures the events that you get paid
• Referral is a more advanced form or a user
acquisition channel where your happy customers
refer or drive potential prospects into your
conversion funnel.
41
11 Engines of Growth help identify Product
Market Fit
• The moment when a startup finally
finds a widespread set of customers
that resonate with the product
• Easy to recognise when it happens
but not so easy to know how far off a
particular company is from reaching
its Product Market Fit.
Three Engines of Growth
I. Sticky .. when the rate of new customer
acquisition exceeds the churn
II. Viral .. Growth happens as a consequence
of customers using the product.
III. Paid .. ROI on marketing activity.
What to measure?
Depends on Your Engine of Growth
I. Sticky .. rate of new customer acquisition
versus the churn.
II. Viral .. How many new customers will use
the product as a result of each new
customer who signs up.
III. Paid .. Customer acquisition costs relative
to lifetime value.
Success looks like …
Depends on Your Engine of Growth
I. Sticky .. Widening gap between new customers
minus churn over short periods
(day/week/month).
II. Viral .. Is viral coefficient increasing? A viral
coefficient of 0.9 is very close (every ten people
bring in around 9 e.g every person invites 3
people and in 9 of 10 cases 1 of those 3 joins)
III. Paid .. Are customer acquisition costs reducing
relative to lifetime value.
Your Engine of Growth Helps
Prioritise Startup priorities
I. Sticky .. Focus development efforts on
customer usability.
II. Viral .. Focus development efforts on
customer sign up and user flow
optimisation to increase conversion.
III. Paid .. Focus on getting Sales & Marketing
right.
Acquisition
Activation
Retention
Revenue
Referral
How do users find you?
Do users have a great first
experience?
Do users come back?
How do you make money?
Do users tell others?Viral
Paid
Sticky
Dave McClure’s Pirate Metrics
AARRR
One Metric That Matters
• Do you know your One Metric That Matters
.. Read chapter 6
• Beware of Vanity Metrics
Lean Analytics: Use
Data to Build a Better
Startup Faster, Alistair
Croll & Benjamin
Yoskovitz (The Lean
Series – O’Reilly)
12
Lean frameworks to think
about your business
• Start with the Lean Canvas, to help you map
out the components of your business model
so you can evaluate and test them.
• Engage in Customer Development
– Think about the Startup Pyramid and the Get
Keep Grow Model to identify how you will
acquire and retain customers to drive business
growth.
• Identify your Engine of Growth, Pirate Metrics
and One Metric that Matters to clarify startup
stage and agree priorities.
C
O
N
C
L
U
S
I
O
N
THE STARTUP BUSINESS PLANNING JIGSAW
www.startuphughes.com
12 Lean Startup Models
• The idea origins of the problem and solution
• Lean Canvas sketches details of the business
model
• The Promoter/ Team domain knowledge,
credibility and track record (plus advisors)
• Customer Development/ Market Validation
start testing the canvas
• MVP (Solution) start charging
• Business Model Validation 9 building blocks
• Learning market product customers strategy
• Lean Metrics measure for results and decisions
• Business Action Plan for investors (and own
team)
Read full article on Startup Business Planning Jigsaw
by Donncha Hughes on LinkedIn Pulse.
Donncha Hughes
Startup Mentor, Advisor & Trainer
• Trainer – e.g. New Frontiers in GMIT, DKIT, and LyIT/ IT Sligo
• Areas of Expertise – Marketing, Sales, Business Plans, R&D
Applications, Projections.
• Mentor – LEO Galway, Enterprise Ireland, SCCUL
• Member of EI Competitive Start Evaluation Panel
• Member InterTrade Ireland Seedcorn Business Plan Evaluation
Panel.
• Non Executive Director of an Irish Tech startup
• Former Manager of Incubation Centre
• 7.5 years with IBEC
www.startuphughes.com
www.startuphughes.com/blog

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12 Lean Startup Models

  • 1. Twelve Lean Startup Models And how they can shape how you think about your startup?
  • 2. I would like twenty minutes of your time in which I will present 50 (I know a lot) slides to review 12 Models related to Lean Startup so that I can then introduce the ‘Startup Business Planning Jigsaw’. Donncha Hughes – Feb 2015
  • 3. 3 Lean Startup is about getting you to focus on the right thing, at the right time, with the right mindset. Lean Analytics: Use Data to Build a Better Startup Faster – Alistair Croll & Benjamin Yoskovitz
  • 4. Search v’s Execution – Steve Blank & Bob Dorf Three Stages of a Startup – Ash Maurya Lean Canvas – Ash Maurya MVP and Product Market Fit - Customer Development – Brant Cooper and Patrick Vlaskovits Get Keep Grow – Steve Blank & Bob Dorf Pirate Metrics – Dave McClure Engines of Growth – Eric Ries Build – Measure – Learn Cycle – Eric Ries Startup Pyramid – Sean Ellis Business Model Canvas – Alexander Osterwalder 10 11 1 2 3 4 5 6 7 8 9 A G E N D A One Metric That Matters – Croll & Yoskovitz12
  • 5. Business Model Canvas1 72 Page Preview available http://www.businessmodelgeneration.com/downloads/businessmodelgeneration_preview.pdf The right side of business model canvas emphasizes value while the left side is predominantly cost driven. Financial considerations (costs, revenues) are on the bottom and value is at the centre with connections to partners and customers.
  • 6. A lot of ‘business planning’ required by startups. 6
  • 7. Every element of your Business Model must be tested and validated. 7
  • 8. P143 The Startup Owner’s Manual: The Step-by-Step Guide to Building a Great Company – Steve Blank & Bob Dorf Search v’s Execution2 8
  • 9. Entrepreneurs now understand the problem, namely that startups are not simply smaller versions of large companies. Companies execute business models where customers, their problems, and necessary product features are all “knowns”. In sharp contrast, startups operate in “search mode”, seeking a repeatable and profitable business model. The Startup Owner’s Manual: The Step-by-Step Guide to Building a Great Company – Steve Blank & Bob Dorf 9
  • 10. A Startup? Is a human institution designed to deliver a new product or service under conditions of extreme uncertainty Eric Ries – The Lean Startup: How constant Innovation Creates Radically Successful Businesses 10
  • 11. If you feel like you don’t know everything at this stage that is ok…. And the feeling won’t go away! 11
  • 12. And Don’t believe the Myth of the Visionary …. The Lean Entrepreneur, how visionaries create products, innovate with new ventures, and disrupt market by Brant Cooper and Patrick Vlaskovits, Foreword by Eric Ries, illustrations by @fakegrimlock that someone can predict the future and then bring it to fruition. In reality the visionary is likely someone who is not committed to a specific scenario, but rather seeks change and seizes present opportunities and relentlessly pursues the change
  • 13. How are opportunities to be grasped – what is the rule or guide book, is there an optimal process to follow? 13
  • 14. 14
  • 15. • Startups are experiments … to discover new sources of growth • Somewhat easier to start these days … BUT • Startups consume a lot of resources • And most startups/products still FAIL! Ash Maurya, Running Lean
  • 16. most startups fail not because they don’t manage to develop and deliver a product to the market; they fail because they develop and deliver a product that no customers want or need. Steve Gary Blank – The Four Steps to the Epiphany: Successful Strategies for Products that Win 16
  • 17. Build-Measure-Learn-Feedback Loop 3 The faster your organisation iterates through the cycle, the more quickly you will find the right product and market. Build-Measure- Learn Cycle applies to everything you do, from establishing a vision to building product features to developing channels and marketing strategies
  • 18. There are no facts inside your building, so get outside Rule #.1 of the Customer Development Manifesto as detailed in The Startup Owners Manual
  • 19. Talking to Humans, Success starts with understanding your customers GIFF CONSTABLE with Frank Rimalovski illustrations by Tom Fishburne and foreword by Steve Blank
  • 20. 3 Stages of a Lean Startup4 Problem/Solution Fit Product/ Market Fit Scale Stage 1 Stage 2 Stage 3 How do I accelerate growth? Ideal time to raise funding Problem worth solving? Running Lean: Iterate from Plan A to a Plan that Works, Ash Maurya (The Lean Series – O’Reilly)
  • 21. What is a Lean Startup? • Uses fast, iterative development practices to: 1. Validate core hypotheses (customer problem- solution). 2. Develop the minimum viable product. 3. Achieve Product-Market fit. 4. Produce a development and marketing roadmap for scaling. 21
  • 22. Stage 1 – Problem/Solution Fit • The first stage is about determining whether you have a problem worth solving before investing months or years of effort into building a solution: – Is it something customers want? (must have) – Will they pay for it? If not, who will? (viable) – Can it be solved? (feasible) 22
  • 23. MVP and Product-Market Fit5 © Tristan Kromer … http://grasshopperherder.com/false- positives-and-product-market-fit/ 23 Stage 2 – Product-Market Fit
  • 24. Minimum Viable Product • A product with the fewest number of features needed to achieve a specific objective, and users are willing to “pay” in some form of a scarce resource. Steve Gary Blank – The Four Steps to the Epiphany: Successful Strategies for Products that Win 24 Concept (Slides) Design & Spec Manual Configuration Demo Beta PROTOTYPE CONTINUUM Alpha First production run LAUNCHIDEA
  • 25. Product Management (how to select features) Brilliant new Free eBook by Intercom
  • 26. Product Market Fit • When a product shows strong demand by passionate users representing a sizable market. “achieving Product-Market fit requires at least 40% of users saying they would be “very disappointed” without your product. Sean Ellis – Lean Startup Marketing : Agile Product Development, Business Model Design, Web Analytics, and Other Keys to Rapid Growth [Kindle Edition] 26
  • 27. The three stages of a Startup cont. Problem/Solution Fit Product/ Market Fit Scale Stage 1 Stage 2 Stage 3 Focus: Validated Learning Experiments : Pivots Focus: Growth Experiments : Optimizations 27 A pivot is a change in strategy that is grounded by learning
  • 28. Lean Canvas …. Leanstack.com6 PROBLEM SOLUTION KEY METRICS UNIQUE VALUE PROPOSITION COST STRUCTURE REVENUE UNFAIR ADVANTAGE CHANNELS CUSTOMER SEGMENTS PRODUCT MARKET Source : p.27 Running Lean, Ash Maurya Top 3 problems Top 3 features Key activities you measure Single clear compelling message that states why you are different and worth paying attention Target Customers Can’t be easily copied or bought Path to Customers Customer Acquisition Costs Distribution Costs Hosting People etc Revenue Model Lifetime Value Revenue Gross Margin Existing Alternatives Early Adopters BREAKEVEN
  • 29. • What separates successful startups from unsuccessful ones is not necessarily the fact that successful startups begin with a better initial plan (or Plan A) but rather that they find a plan that works before running out of resources. Ash Maurya– Running Lean: Iterate from Plan A to a Plan that Works
  • 30. Document your Plan A Systematically test your plan Identify the Riskiest Parts of Your Plan • Document your Plan A • Share your Plan A … identify the riskiest parts of your plan(s) • Systematically test the Plan Roadmap for Running Lean
  • 31. Understand Problem Define Solution Validate Qualitatively Verify Quantitatively Systematically test your plan Document your Plan A Identify Riskiest Parts of your plan Problem Solution Fit Product Market Fit 31 Time
  • 32. Ash Maurya’s 10x Product Launch
  • 37. Race up the Pyramid • Promise: Highlight the benefits described by your “must have” users (those that say they would be very disappointed without your product). • Economics: Implement the business model that allows you to profitably acquire the most users. • Optimize: Streamline a repeatable, scalable customer acquisition process by testing multiple approaches and tracking to improve the right metrics.
  • 38. Deliver on the promise • Extreme customer support … go beyond expectations will drive customer loyalty and enhance WOM. • Brand experience over brand awareness … obsess over every element of the customer experience For more see http://startup-marketing.com/milestones-to- startup-success/
  • 39. Get Keep Grow Model9 ‘Get Keep Grow’ for Web Mobile Figure 3.10 Startup Owner’s Manual
  • 40. Acquisition Activation Retention Revenue Referral How do users find you? Do users have a great first experience? Do users come back? How do you make money? Do users tell others? Before Product Market Fit Dave McClure’s AARRR Pirate Metrics as presented by Ash Maurya 10 For more see http://www.slideshare.net/dmc500hats/startup- metrics-for-pirates-long-version
  • 41. • Acquisition describes the point when you turn an unaware visitor into an interested prospect • Activation describes when the interested customer has her first gratifying user experience • Retention measures ‘repeated use’ and/or engagement with your product. • Revenue measures the events that you get paid • Referral is a more advanced form or a user acquisition channel where your happy customers refer or drive potential prospects into your conversion funnel. 41
  • 42. 11 Engines of Growth help identify Product Market Fit • The moment when a startup finally finds a widespread set of customers that resonate with the product • Easy to recognise when it happens but not so easy to know how far off a particular company is from reaching its Product Market Fit.
  • 43. Three Engines of Growth I. Sticky .. when the rate of new customer acquisition exceeds the churn II. Viral .. Growth happens as a consequence of customers using the product. III. Paid .. ROI on marketing activity.
  • 44. What to measure? Depends on Your Engine of Growth I. Sticky .. rate of new customer acquisition versus the churn. II. Viral .. How many new customers will use the product as a result of each new customer who signs up. III. Paid .. Customer acquisition costs relative to lifetime value.
  • 45. Success looks like … Depends on Your Engine of Growth I. Sticky .. Widening gap between new customers minus churn over short periods (day/week/month). II. Viral .. Is viral coefficient increasing? A viral coefficient of 0.9 is very close (every ten people bring in around 9 e.g every person invites 3 people and in 9 of 10 cases 1 of those 3 joins) III. Paid .. Are customer acquisition costs reducing relative to lifetime value.
  • 46. Your Engine of Growth Helps Prioritise Startup priorities I. Sticky .. Focus development efforts on customer usability. II. Viral .. Focus development efforts on customer sign up and user flow optimisation to increase conversion. III. Paid .. Focus on getting Sales & Marketing right.
  • 47. Acquisition Activation Retention Revenue Referral How do users find you? Do users have a great first experience? Do users come back? How do you make money? Do users tell others?Viral Paid Sticky Dave McClure’s Pirate Metrics AARRR
  • 48. One Metric That Matters • Do you know your One Metric That Matters .. Read chapter 6 • Beware of Vanity Metrics Lean Analytics: Use Data to Build a Better Startup Faster, Alistair Croll & Benjamin Yoskovitz (The Lean Series – O’Reilly) 12
  • 49. Lean frameworks to think about your business • Start with the Lean Canvas, to help you map out the components of your business model so you can evaluate and test them. • Engage in Customer Development – Think about the Startup Pyramid and the Get Keep Grow Model to identify how you will acquire and retain customers to drive business growth. • Identify your Engine of Growth, Pirate Metrics and One Metric that Matters to clarify startup stage and agree priorities. C O N C L U S I O N
  • 50. THE STARTUP BUSINESS PLANNING JIGSAW www.startuphughes.com
  • 52. • The idea origins of the problem and solution • Lean Canvas sketches details of the business model • The Promoter/ Team domain knowledge, credibility and track record (plus advisors) • Customer Development/ Market Validation start testing the canvas • MVP (Solution) start charging • Business Model Validation 9 building blocks • Learning market product customers strategy • Lean Metrics measure for results and decisions • Business Action Plan for investors (and own team)
  • 53. Read full article on Startup Business Planning Jigsaw by Donncha Hughes on LinkedIn Pulse.
  • 54. Donncha Hughes Startup Mentor, Advisor & Trainer • Trainer – e.g. New Frontiers in GMIT, DKIT, and LyIT/ IT Sligo • Areas of Expertise – Marketing, Sales, Business Plans, R&D Applications, Projections. • Mentor – LEO Galway, Enterprise Ireland, SCCUL • Member of EI Competitive Start Evaluation Panel • Member InterTrade Ireland Seedcorn Business Plan Evaluation Panel. • Non Executive Director of an Irish Tech startup • Former Manager of Incubation Centre • 7.5 years with IBEC www.startuphughes.com www.startuphughes.com/blog