Keynote Presentation from National Academy of Public Administration, LBJ School, Texas State Regional Conference In Austin, Texas

1. Disruptive Innovations and Local Government
Strategies for Embracing these Innovations
@ D U S T I N H A I S L E R

2. The
Government
Response
The
Future
The
Landscape
1 3 5
The
Disruptors
& Trends
2 4
The
Strategies

3. The
Landscape
1

4. GovTech.com Smart Cities Editorial Last 6 Months

5. WHAT IS INNOVATION?

6. INNOVATION OR INVENTION?

8. WHAT ABOUTTHE DISRUPTIVE PART?

9. SOURCE: DIGITALTONTO

10. Disruptive innovation is innovation that creates a new
market and value network and eventually disrupts an
existing market and value network, displacing
established market leading firms, products, and
alliances.
Source: Wikipedia

11. DISRUPTIVE INNOVATION REQUIRED
MASSIVE CAPITAL AND TIME, BUT
SOMETHING CHANGED…

12. TECHNOLOGY UNLOCKED PEOPLE.

13. Arab Spring

14. Occupy Wall Street

15. WHY NOW?
I3aac

16. Steve Rhode
HYPER-CONNECTIVITY

17. 7.57BILLION
PEOPLE8.40BILLION
DEVICES

18. CRITICAL MASS
Developed In Collaboration With Daniel Charboneau

19. 87% of the United States
Connected to Internet

20. IntelFreePress
ENERGY

21. The
Disruptors
and Trends
2

22. C I T I Z E N E X P E C TAT I O N S

23. O R G A N I Z AT I O N A L S H I F T S

24. A D O P T I O N O F C H A N G E

25. Everything Is Getting Quicker & Having More Impact

26. R A P I D S H I F T S I N B U S I N E S S

27. R A P I D S H I F T S I N B E H AV I O R

28. W O R K
I N T E L L I G E N C E
S H A R I N G
T R E N D S T O D A Y

29. W O R K | T O D AY

30. CROWDSOURCING
Group of People
Distribution of Work

31. ACTIVE CROWDSOURCING

32. Austin 311

33. PASSIVE CROWDSOURCING
200 Million Solved Each Day
150,000 Hours OfTranslation Work Per Day (Avg. 10 seconds per user)

34. App Store:Waze

35. Text
StreetBump.org

36. I N T E L L I G E N C E | T O D AY

37. Watson Health
ARTIFICIAL INTELLIGENCE-AS-A-SERVICE
Amazon Echo

38. T H I R D - PA R T Y G O V E R N M E N T I N T E R FA C E S
DoNotPay Bot
I got a seeding ticket in Austin :(

39. M A C H I N E - A I D E D D E C I S I O N S

40. G O V E R N M E N T E M B R A C I N G E M E R G I N G
T E C H N O L O G I E S
• 5 2 % O F C O U N T I E S A R E
C U R R E N T LY U S I N G
A R T I F I C I A L
I N T E L L I G E N C E .
• 2 1 % P L A N O N U S I N G A I I N
T H E N E A R F U T U R E .
Source: Center for Digital Government 2017

41. S H A R I N G | T O D AY

42. App Store: Uber

43. MuniRent.com

44. LCRA Hydromet

45. Challenge.gov

46. DATA MASHUPS

47. SOURCE: CROWD COMPANIES

48. SOURCE: CROWD COMPANIES

49. The
Government
Response
2

50. T H E G O V E R N M E N T R E S P O N S E
• Incubating Change
• Building Experiences Around People
• Experimenting With New Technologies
• Using Technology For Economic Development

51. N E W M O D E L S O F E X P E R I M E N TAT I O N

52. P E R S O N A L I Z E D I N F O R M AT I O N D E L I V E RY

53. T E C H N O L O G Y F O R E C O N O M I C D E V E L O P M E N T

54. T H E R I S E O F A I - A I D E D G O V E R N M E N T D E C I S I O N S

55. O P E N D ATA A S A N E X P E C TAT I O N

56. E M B R A C I N G E M E R G I N G T E C H N O L O G Y P L AT F O R M S

57. E M B R A C I N G E M E R G I N G T E C H N O L O G Y P L AT F O R M S

58. G O V E R N M E N T I N C U B AT I N G N E W T E C H
B L O C K C H A I N

59. F I N D I N G WAY S T O L E V E R A G E ‘ D I S R U P T I V E ’ M O D E L S

60. C U S T O M I Z E D D ATA E X P E R I E N C E S

61. G O V T E C H - A S - A - M A R K E T

62. R I S E O F N E W P E R F O R M A N C E M E T R I C S

63. N E W O R G A N I Z AT I O N A L M O D E L S

64. W H AT ’ S N E X T
D I S C O V E R
Flickr: Sweetie187
The
Future
4

65. D I S C O V E R
Flickr: Sweetie187
W O R K
I N T E L L I G E N C E
S H A R I N G
T R E N D S T O M O R R O W

66. W H AT ’ S N E X T
D I S C O V E R
Flickr: Sweetie187
W O R K | T O M O R R O W

67. Source: Deloitte
A NEW WORKPLACE (& WORKFORCE)

68. W H AT ’ S N E X T
D I S C O V E R
Flickr: Sweetie187

69. Source: https://www.freelancersunion.org/blog/dispatches/2014/09/04/53million/
53 Million Americans Are Freelancing.
(34% Of American Workforce)
TODAY

70. Source: https://www.freelancersunion.org/blog/dispatches/2014/09/04/53million/
74 Million Americans Will Be Freelancing.
(50% Of American Workforce)
2020

71. Source: Intuit

72. Global
Talent Pools

73. D I S C O V E R
Flickr: Sweetie187
THE WORKFORCE OF THE FUTURE WILL BE:
1. DISTRIBUTED - SOME WILL WORK DIRECTLY FOR YOU, SOME WON’T.
2. DECENTRALIZED - GOODBYE COMMAND & CONTROL.
3. ENGAGED - A WORK RELATIONSHIP BASED ON MUTUALITY.
Developed In Collaboration With Daniel Charboneau
THE GOOD THING IS

74. Flickr: Sweetie187
D I S C O V E R
Automated Roles

75. W H AT ’ S N E X T
D I S C O V E R
Flickr: Sweetie187
I N T E L L I G E N C E | T O M O R R O W

76. W H AT ’ S N E X T
D I S C O V E R
Flickr: Sweetie187
THE ‘API’ ECONOMY

77. D I S C O V E R
Flickr: Sweetie187
W H AT ’ S N E X T
Google Play: S4 Sensor App
PEOPLE AS SENSORS

78. PREDICTIVE EVERYTHING

79. S H A R I N G | T O M O R R O W

80. APP INVENTOR www.appinventor.org
WIN
REDUCED BARRIERS TO CREATION
COMPLAIN

82. P E O P L E - P O W E R E D E V I D E N C E C A P T U R E

83. E L E M E N T S F O R S U C C E S S
5
The
Strategies

84. Designing
for the
Citizen
Experience
Become An
Exponential
Government
Agency
How To Leverage Disruptive Technologies

85. D E S I G N I N G F O R C I T I Z E N E X P E R I E N C E

86. Photo Credit | Logan Gruber
I N - P E R S O N

87. W E B

88. S O C I A L M E D I A

89. M O B I L E - F I R S T

90. O P E N D ATA

91. W H AT A B O U T T H I S ?

92. P E R S O N A L I Z E D S E RV I C E ?

93. Citizen Experience - The interactions between
government and citizens across multiple
channels that create mutual value.

94. EXPERIENCE LAYER (CHANNELS)
APPLICATION/SERVICE LAYER
CITIZENS/BUSINESSES/EMPLOYEES
INFRASTRUCTURE / DATA LAYER

95. EXPERIENCE LAYER (CHANNELS)
CITIZENS/BUSINESSES/EMPLOYEES

96. EXPERIENCE LAYER (CHANNELS)
APPLICATION/SERVICE LAYER
CITIZENS/BUSINESSES/EMPLOYEES

97. EXPERIENCE LAYER (CHANNELS)
APPLICATION/SERVICE LAYER
CITIZENS/BUSINESSES/EMPLOYEES
INFRASTRUCTURE / DATA LAYER

98. EXPERIENCE LAYER (CHANNELS)
APPLICATION/SERVICE LAYER
INFRASTRUCTURE / DATA LAYER
CITIZENS/BUSINESSES/EMPLOYEES
ALEXA
CRM
OPEN API

99. EXPERIENCE LAYER (CHANNELS)
APPLICATION/SERVICE LAYER
INFRASTRUCTURE / DATA LAYER
CITIZENS/BUSINESSES/EMPLOYEES
KIOSK
BILL PAY ERP

100. EXPERIENCE LAYER (CHANNELS)
APPLICATION/SERVICE LAYER
INFRASTRUCTURE / DATA LAYER
CITIZENS/BUSINESSES/EMPLOYEES
CITY HALL
PAPER FORM
FOR SERVICE
CRM

101. CUSTOMER (RE)
DEFINITION
LANDSCAPE &
PROCESS ANALYSIS
PROBLEM
DEFINITION
SOLUTION
IDENTIFICATION &
TESTING
IMPLEMENTATION
OR QUEUING
MEASUREMENT &
ADAPTATION
START
HERE
GOVERNMENT EXPERIENCE MODEL
EXPERIENCE LOOP

102. B E C O M I N G A N E X P O N E N T I A L G O V E R N M E N T A G E N C Y

103. P E O P L E
Infrastructure
People
Intelligence

104. P E O P L E
Infrastructure

105. Open Data
Leveraged Connected Devices (IoT)
Leveraged Ecosystem
Exponential Infrastructure
Data Standards
Exponential Planning

106. P E O P L EPeople

107. Adaptive Organizational Structures
On-Demand / Hybrid Labor
Crowdsourced Work / Microtasking
Exponential People
Engaged Communities

108. P E O P L E
Intelligence

109. Qualitative Data (People Data)
Predictive/Contextual User Experiences
Exponential Intelligence
Performance and Innovation Metrics
Designing for Citizen Experience
Third-Party Data Integrations

112. Thank You!
Dustin Haisler | Chief Innovation Officer
dhaisler@erepublic.com