Retail Sales Training program Retail selling is an art which most people have lost because it is a low paying job. Training your retail team by upping their skill levels if you pay commissions can help them knock it out of the park.

1. Retail Sales Training

3. Retail Selling Phases Greeting Qualifying Presentation Close

6. Phase 1 The Greeting Proper Greeting Technique Location, Location, Location: Note that you place your self well inside your store or department where you don’t block customer entry. (Not behind a counter) You stand well to the side of the main isle or traffic artery sideways position. As customers enter keep your feet firmly planted Entrance To Store Main Traffic Aisle X

7. Phase 1 The Greeting Proper Greeting Technique Genuine Smile! “ Good Morning, Welcome to (company name) May I direct you to something?” At this point, let’s consider the two most common responses. Customer: Yes, could you tell me about product x? This customer has asked to see a specific item and you can go directly into phase two of the sale qualifying.

9. Phase 1 The Greeting Response 1 Customer: Can you tell me where you have the BlackBerry I read about? Salesperson: It’s right back here, let me show you where it is. Then, and not before, move off with the customer and continue questioning and go immediately in qualifying phase.

23. Phase 3 Presentation Summary Benefits, Benefits, Benefits Price Perceived value and Return on Investment

29. Thank You Presented by David van Dyke