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Using Yammer to Support Partner and Customer Communities
Using Yammer to Support Partner and Customer Communities
Using Yammer to Support Partner and Customer Communities
One of the most compelling use cases
for the Yammer platform is how quick
and easy it is to connect with partners
and expand your relationships.
Why Use Yammer?
• Community
• Social tagging
• Easily share content
and activities
• Follow people, groups,
announcement and tags
• Activity streams
• Profiles
 It surfaces data that would otherwise get buried or lost
 It provides context to your content
 It extends the search experience
 It more closely aligns with the way people work together






• Innovation
• Find an Expert
• Sharing
• Discussions
• Knowledgebase
• Ad hoc collaboration
• Rich media sharing
• Anywhere access






Add your
domain
Assign your
admins
Activate
Add to O365
Navigation
Using Yammer to Support Partner and Customer Communities
1. Determine business goals and participants
2. Create an External Network
3. Establish guidelines and standards
4. Seed the conversation (both public and private)
5. Don’t let a question or comment go unanswered!
 Encourage an open dialog
 Ask for feedback
 Share thought leadership (content, videos, relevant links)
 Let your partners know what you want/need
 Always share your partner wins!


Customer testimonials sharing success
stories with Enterprise Social
Tailored guidance for line-of-business
leads: Executives, HR, IT, Sales,
Marketing, Customer Support
Educational content on the business
value and benefits of Enterprise Social
www.enterprisesocial.com
Learn how social software can help
your business
Scenarios inspire people to work in new ways using Office 365, along
with related communication kits to support adoption.
A four-step approach to drive adoption supported by downloadable
templates and best practices.
Featured adoption communities where you can learn from your peers
and adoption experts.
Helpful resources to learn about other customer stories and special
offers to make it easier to get started.
Learn how to get the most out of Office
365, quickly get your team onboard,
and drive adoption
Christian Buckley
Chief Marketing Officer
and Office 365 MVP
cbuck@beezy.net
@buckleyplanet
/IN/ChristianBuckley
Thank you!
Using Yammer to Support Partner and Customer Communities

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Using Yammer to Support Partner and Customer Communities

  • 4. One of the most compelling use cases for the Yammer platform is how quick and easy it is to connect with partners and expand your relationships.
  • 5. Why Use Yammer? • Community • Social tagging • Easily share content and activities • Follow people, groups, announcement and tags • Activity streams • Profiles
  • 6.  It surfaces data that would otherwise get buried or lost  It provides context to your content  It extends the search experience  It more closely aligns with the way people work together
  • 8. • Innovation • Find an Expert • Sharing • Discussions • Knowledgebase • Ad hoc collaboration • Rich media sharing • Anywhere access
  • 12. 1. Determine business goals and participants
  • 13. 2. Create an External Network
  • 14. 3. Establish guidelines and standards
  • 15. 4. Seed the conversation (both public and private)
  • 16. 5. Don’t let a question or comment go unanswered!
  • 17.  Encourage an open dialog  Ask for feedback  Share thought leadership (content, videos, relevant links)  Let your partners know what you want/need  Always share your partner wins!
  • 19. Customer testimonials sharing success stories with Enterprise Social Tailored guidance for line-of-business leads: Executives, HR, IT, Sales, Marketing, Customer Support Educational content on the business value and benefits of Enterprise Social www.enterprisesocial.com Learn how social software can help your business
  • 20. Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption. A four-step approach to drive adoption supported by downloadable templates and best practices. Featured adoption communities where you can learn from your peers and adoption experts. Helpful resources to learn about other customer stories and special offers to make it easier to get started. Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption
  • 21. Christian Buckley Chief Marketing Officer and Office 365 MVP cbuck@beezy.net @buckleyplanet /IN/ChristianBuckley Thank you!

Notes de l'éditeur

  1. As SharePoint extends into broad adoption and business solutions such as extranets securing the SharePoint content is key.
  2. Add a company domain there is domain verification, managed by O365 This just be a seamless process, although some companies have experienced bugs. Seeing this less and less. for end users, however, should be completely seamless Assign global admins Activate yammer within the console Add yammer to the O365 navigation and add to default experience in SharePoint
  3. To make social work, we need to better understand what is happening across the platform, and have the ability to set guidelines and restrictions based on security and compliance requirements. Where are people collaborating? Who is (and isn't) participating? How much content is being shared? Where is it working, and where is it not? Why are some teams more successful than others? Where do tools make sense versus team culture? What can you do to support your Power Users?