Originally presented at #WPC15 in Orlando on 7-14-2015. One of the most compelling use cases for the Yammer platform is how quick and easy it is to connect with partners and customers, and expand those relationships through social collaboration. This session will demonstrate how Yammer can be a simple, yet powerful way to connect your company with partners and customers to capture knowledge, create deeper engagement, and build a sense of community. Learning Objectives: Value proposition for Yammer external communities; Demonstration of network setup and community-building best practices; 10 quick power-users tips on how to get the most out of the platform
Using Yammer to Support Partner and Customer Communities
4. One of the most compelling use cases
for the Yammer platform is how quick
and easy it is to connect with partners
and expand your relationships.
5. Why Use Yammer?
• Community
• Social tagging
• Easily share content
and activities
• Follow people, groups,
announcement and tags
• Activity streams
• Profiles
6. It surfaces data that would otherwise get buried or lost
It provides context to your content
It extends the search experience
It more closely aligns with the way people work together
15. 4. Seed the conversation (both public and private)
16. 5. Don’t let a question or comment go unanswered!
17. Encourage an open dialog
Ask for feedback
Share thought leadership (content, videos, relevant links)
Let your partners know what you want/need
Always share your partner wins!
19. Customer testimonials sharing success
stories with Enterprise Social
Tailored guidance for line-of-business
leads: Executives, HR, IT, Sales,
Marketing, Customer Support
Educational content on the business
value and benefits of Enterprise Social
www.enterprisesocial.com
Learn how social software can help
your business
20. Scenarios inspire people to work in new ways using Office 365, along
with related communication kits to support adoption.
A four-step approach to drive adoption supported by downloadable
templates and best practices.
Featured adoption communities where you can learn from your peers
and adoption experts.
Helpful resources to learn about other customer stories and special
offers to make it easier to get started.
Learn how to get the most out of Office
365, quickly get your team onboard,
and drive adoption
As SharePoint extends into broad adoption and business solutions such as extranets securing the SharePoint content is key.
Add a company domain
there is domain verification, managed by O365
This just be a seamless process, although some companies have experienced bugs. Seeing this less and less.
for end users, however, should be completely seamless
Assign global admins
Activate yammer within the console
Add yammer to the O365 navigation and add to default experience in SharePoint
To make social work, we need to better understand what is happening across the platform, and have the ability to set guidelines and restrictions based on security and compliance requirements.
Where are people collaborating?
Who is (and isn't) participating?
How much content is being shared?
Where is it working, and where is it not?
Why are some teams more successful than others?
Where do tools make sense versus team culture?
What can you do to support your Power Users?