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Eileen Culleton
Founder & CEO
Emergency 2.0 Wiki
Utilising social media to build
resilience to emergencies
Utilising social media to build
resilience to emergencies
Using social media to help your agency, employees and
customers ...
The Wiki
A new free global resource for using social media and
new technologies in emergencies and for sharing
knowledge
A...
Vision
To help build resilient communities, empowered with
the knowledge to use social media in emergency
communications.
...
Goals
To provide a free global resource for using social media
and new technologies in emergencies
To provide guidelines o...
social media &
mobile devices
+
real-time localised
information
+
community
participation
=
lives saved
Who are We?
Professionals and organisations from all industry sectors
across the globe, committed to helping create
Emerge...
Where are We?
The Wiki
www.emergency20wiki.org/wiki
Scenario...
Business Continuity
Incident Response Checklist
Evacuation Procedures
Go Pack
Roles and Responsibilities
Contact List/Call...
Employees
#Hashtags
on Twitter
Employees
Real time
maps
Employees
Use an
enterprise
social
network eg
Monitoring
#hashtags
realtime maps
Remote workforce
Skype
Stakeholders
@mentions
Empowering employees
Intranet
Induction
Emergency Drills
Awareness Campaigns
eg to coincide with
Storm Season
Empowering employees
Identify
hazards
Empowering employees
‘How to’
resources
Empowering employees
Emergency
Apps
Empowering employees
Share
emergency
information
to help
others
Empowering employees
Ask for
assistance /
help others
Empowering employees
Social Media
Tips eg
#Hashtags on
Twitter
Emergency Communication
State monitoring hours
Link to Terms & Conditions
State whether you will reply to
individual messa...
Emergency Communication
Use as a hub for information and
updates
Link to Emergency agencies via
‘Likes’
Use the notes page...
Emergency Communication
Use as a one stop shop for
information and updates
Your organisation’s Twitter
Feed from emergency...
Monitoring the emergency
#hashtags
realtime maps
Mobile apps
Monitoring messages
to/about you
@mentions
Business Continuity
31
Risk Management
Business Impact Analysis
Incident Response Plan
Recovery Plan
Exercises
Staff Induc...
Creating a remote workforce
Use an
enterprise
social
network eg
Key Tips
Activate groups of key staff that need to collaborate
Undertake 'roll calls' to enable staff to check in
Post imp...
Key Tools
Use for virtual meetings eg with
staff who are isolated
Key stakeholders such as other
agencies, suppliers
Can c...
Key Tools
Use to collaborate virtually in real
time on documents
Word documents
Spreadsheets
Forms
How do we find resources?
Directory
Apps
Maps
Videos
Tools
Tips
Guidelines
Library
@emergency20wiki
Find us
Wiki:
http://emergency20wiki.org/wiki
Blog:
http://emergency20wiki.org/
LinkedIn:
Emergency 2.0 Wiki
Twitter:
@eme...
Need help?
Contact Us:
CEO & Founder: Eileenculleton@gmail.com
Consulting advisory services
Education & training workshops...
Thank you!
Questions?
References
http://emergency20wiki.org/wiki/index.php/Main_Page
Photo slide 4 via Flicker Kingbob.net
http://www.flickr.com...
Utilising Social Media to Build Resilience to Emergencies
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Presented to Gov 2.0 Conference 2012
24 October 2012, National Convention Centre, Canberra, Australia
Speaker: Eileen Culleton, Founder & CEO Emergency .20 Wiki (Voluntary)
This presentation outlines how government agencies can utilise social media to build resilience to emergencies. Topics included:
• Using social media to help your agency, employees and customers better prepare for, respond to and recover from emergencies
• Empowering employees with the knowledge of how to use social media in emergencies
• Using social media channels for emergency communication, monitoring and business continuity
• Identifying emergency apps, maps, tools, tips and guidelines

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Utilising Social Media to Build Resilience to Emergencies

  1. 1. Eileen Culleton Founder & CEO Emergency 2.0 Wiki Utilising social media to build resilience to emergencies
  2. 2. Utilising social media to build resilience to emergencies Using social media to help your agency, employees and customers better prepare for, respond to and recover from emergencies Empowering employees with the knowledge of how to use social media in emergencies Using social media channels for emergency communication, monitoring and business continuity Identifying emergency apps, maps, tools, tips and guidelines
  3. 3. The Wiki A new free global resource for using social media and new technologies in emergencies and for sharing knowledge An initiative of Government 2.0 QLD community of practice, Brisbane, Australia Wiki launched and became a not for profit company run by volunteers in Dec 2011
  4. 4. Vision To help build resilient communities, empowered with the knowledge to use social media in emergency communications. Emergency agencies Government agencies and schools Community agencies and non profits Business, Media The Public
  5. 5. Goals To provide a free global resource for using social media and new technologies in emergencies To provide guidelines on how to utilise social media in all phases of emergency management To facilitate collaboration, knowledge sharing and crowdsourcing across the emergency, government, community, NGO, education, health, business, ICT sectors and media sectors To share news on the latest developments in emergency 2.0 communications
  6. 6. social media & mobile devices + real-time localised information + community participation = lives saved
  7. 7. Who are We? Professionals and organisations from all industry sectors across the globe, committed to helping create Emergency 2.0 Ready Communities
  8. 8. Where are We?
  9. 9. The Wiki www.emergency20wiki.org/wiki
  10. 10. Scenario...
  11. 11. Business Continuity Incident Response Checklist Evacuation Procedures Go Pack Roles and Responsibilities Contact List/Call trees Event log Crisis Communications Plan Key documents
  12. 12. Employees #Hashtags on Twitter
  13. 13. Employees Real time maps
  14. 14. Employees Use an enterprise social network eg
  15. 15. Monitoring #hashtags realtime maps
  16. 16. Remote workforce Skype
  17. 17. Stakeholders @mentions
  18. 18. Empowering employees Intranet Induction Emergency Drills Awareness Campaigns eg to coincide with Storm Season
  19. 19. Empowering employees Identify hazards
  20. 20. Empowering employees ‘How to’ resources
  21. 21. Empowering employees Emergency Apps
  22. 22. Empowering employees Share emergency information to help others
  23. 23. Empowering employees Ask for assistance / help others
  24. 24. Empowering employees Social Media Tips eg #Hashtags on Twitter
  25. 25. Emergency Communication State monitoring hours Link to Terms & Conditions State whether you will reply to individual messages. List popular #hashtags Post details of your other social media
  26. 26. Emergency Communication Use as a hub for information and updates Link to Emergency agencies via ‘Likes’ Use the notes page Add your FAQs Use for live broadcasting
  27. 27. Emergency Communication Use as a one stop shop for information and updates Your organisation’s Twitter Feed from emergency agencies Forms to collect information Maps Photos and videos Integrated websites
  28. 28. Monitoring the emergency #hashtags realtime maps Mobile apps
  29. 29. Monitoring messages to/about you @mentions
  30. 30. Business Continuity 31 Risk Management Business Impact Analysis Incident Response Plan Recovery Plan Exercises Staff Induction Intranet Audits
  31. 31. Creating a remote workforce Use an enterprise social network eg
  32. 32. Key Tips Activate groups of key staff that need to collaborate Undertake 'roll calls' to enable staff to check in Post important links, photos and videos Integrate important Twitter updates by using #yam Use as email when networks are down
  33. 33. Key Tools Use for virtual meetings eg with staff who are isolated Key stakeholders such as other agencies, suppliers Can collaborate online, send each other images from the emergency location, send/share links, email etc Skype
  34. 34. Key Tools Use to collaborate virtually in real time on documents Word documents Spreadsheets Forms
  35. 35. How do we find resources? Directory Apps Maps Videos Tools Tips Guidelines Library
  36. 36. @emergency20wiki
  37. 37. Find us Wiki: http://emergency20wiki.org/wiki Blog: http://emergency20wiki.org/ LinkedIn: Emergency 2.0 Wiki Twitter: @emergency20wiki
  38. 38. Need help? Contact Us: CEO & Founder: Eileenculleton@gmail.com Consulting advisory services Education & training workshops (including in-house)
  39. 39. Thank you! Questions?
  40. 40. References http://emergency20wiki.org/wiki/index.php/Main_Page Photo slide 4 via Flicker Kingbob.net http://www.flickr.com/photos/kingbob86/5342341008/sizes/l/in/photostream/ http://www.google.org/crisisresponse/resources.html All logos and brand references are copyright of their respective owners

Presented to Gov 2.0 Conference 2012 24 October 2012, National Convention Centre, Canberra, Australia Speaker: Eileen Culleton, Founder & CEO Emergency .20 Wiki (Voluntary) This presentation outlines how government agencies can utilise social media to build resilience to emergencies. Topics included: • Using social media to help your agency, employees and customers better prepare for, respond to and recover from emergencies • Empowering employees with the knowledge of how to use social media in emergencies • Using social media channels for emergency communication, monitoring and business continuity • Identifying emergency apps, maps, tools, tips and guidelines

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