DesignOps Global Conference, 2020 https://designops-conference.com/eden-lazaness/

1. Developing CX and research
operations for an international
e-learning platform
Eden Lazaness, Head of Design & Innovation
King’s Online, King’s College London

2. Nice to meet you – I’m Eden!

3. Higher Education & digital

4. Online teaching & learning platform designs

5. Or:
How to catch up on 3 years UX
debt, improve the product &
stay alive
Eden Lazaness, Head of Design & Innovation
King’s Online, King’s College London

6. When I first started
Ever growing content
Various tools, designs & processes for each course/faculty
Only developers have access to edit content
New accessibility regulations
Domain centred design practice

7. Remote student in-depth interviews
😃

8. Research repository to store analysed interviews

12. #1 Scale up UX efforts with a design system

13. #2 Learn to let go and enable all to design and develop

14. #3 Product roadmap: Balance business and user requirements
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Impact
Effort

15. #4 Think about your team size, targets & velocity

16. #5 Tie ResearchOps, DesignOps, DevOps & ContentOps together

17. #6 Think about your ongoing activities

18. #7 Think about causing the least amount of disturbance

19. #8 Think about your research and design iterations

20. #9 Evolve and enhance the design system

21. #10 Constantly pulse-check and ensure ops are working OK

22. Eden Lazaness
Head of Design & Innovation
eden.lazaness@kcl.ac.uk
King’s College London
Online, Professional & Executive Education
King’s Online
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