Demo Event: Four Innovative Apps for Food Pantries and Food Banks

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A Global Network Bridging Tech Solutions and
Services for Good.

If you’re a food bank or food pantry,
what type of technological challenges
is your organization facing?
@TechSoup #foodapps #publicgoodapphouse

Why are we talking about
food security?

6 Copyright © TechSoup Global. All Rights Reserved.
Nearly 2 billion people did not
have regular access to safe,
nutritious and sufficient food in
2019.
That’s one quarter of the world
population.

Public Good App House Panelists

www.milkcrate.tech
morgan@milkcrate.tech #GoMilkCrateGo @AppsByMilkCrate
Launching an app in three
weeks to help volunteers
delivery groceries to
seniors during COVID.

Presenter & App Creator:
Morgan Berman
● CEO & Founder of MilkCrate
● Board of Directors: President of Neighborhood
Civic, Philly Startup Leaders, Alma Links PHL,
Energy Coordinating Agency
● Pandemic new mom of Fayla
● Ribeiro Brazilian Jiu Jitsu Blue Belt
www.milkcrate.tech

User Experience
1. Download the app
2. Create an account (add in county, availability, orientation
completion)
3. Only show orientation slots
4. Show available opportunities on the calendar
5. Register for an opportunity (copy the list of groceries)
6. Check-In to officially close the opportunity (submit survey
response)

The Problem
Volunteers
Seniors
Groceries
Proof of
Delivery
Jersey
Cares Staff
What to buy? How to collect
grocery lists?
Are seniors getting
the food?
How do we alert
when a job isn’t
filled or other
updates?
Where to take the groceries?

The Solution
Volunteers
Seniors
Groceries
Proof of
Delivery
Jersey
Cares Staff
Data in admin
Send push alerts
See list of
grocery requests
for each senior
Grocery list,
address and
directions
Photo of receipt
and delivery and
GPS check-in

Overview of the App
Home Screen Activity Feed Individual Messaging Personal Profile
Customize for your
nonprofit
Engage with your
community
Creates engagement
between users
Allows for profile
personalization

Downloading the App
You can find the Jersey
Cares app in the app
store for both iOS and
Android devices.

Initial Onboarding
Onboarding Profile Creation Segments (1) Segments (2) Final Profile Edit
Mission statement
and account creation
Customize Profile Pick the segments that best fit your schedule and
sign up for orientation
Further profile
customization

Orientation
Orientation Registering Checking In
You can find an
orientation in the calendar
Registering: you
will attend
Check In: you
have attended

Calendar System
The calendar will display all the shopping
opportunities and events available. A red
x means that opportunity/event has been
taken/filled up.

Event Registration= Client Getting Food
Shopping Ticket Order Description Instructions Printing List

Event Registration
Upload Receipt Register Check In

Admin Experience
1. Add new opportunities from template
2. End of week view open opportunities to see if there is a
registration, a check-in, and survey response
3. Close fully completed opportunities
4. Send out reminders for semi completed opportunities
5. Send out a mass reminder if no one has picked up the
opportunity

Adding New Opportunities
Step 2: Add
opportunity by
adding an event
Step 1: Scroll down
and click on
“Events”

Close Completed Opportunities
To close an opportunity, simple toggle this
button to disable it.

Sending Reminders
If someone hasn’t completed
their shopping yet, you can
send a push notification as a
reminder.
You can choose whether to
send it to a mass number of
people or a specific person
simply by filtering segments
and users. You can also
choose to send the push
notification immediately or
schedule a time for it to be
received.

What do we do?
We help nonprofit organizations to boost engagement and track
their program’s impact.
How do we do it?
Our platform launches affordable mobile apps for nonprofit
program audiences with an admin dashboard for program staff.
How’s it built?
Current architecture deployed in a scalable, serverless
environment with NoSQL database, user pool and NodeJS API.
Satellite systems include push notifications through OneSignal,
CD/CI with Azure DevOps and Sentry error reporting for bug
tracking. Web admin currently hosted on Firebase. Mobile apps are
Reactive Native.
The Tech Stack:
MilkCrate’s Nonprofit Mobile App Platform
www.milkcrate.tech

Choose ready-to-go features that
match your engagement & tracking
needs.
Update your app and track users
with the admin dashboard to add
content and see activity reports.
How the MilkCrate App Platform Works
Set goals and upload content for
your users to engage with and
motivate them.
www.milkcrate.tech

THANK YOU!
Again, my name is Morgan Berman and please feel
free to email me at morgan@milkcrate.tech
www.milkcrate.tech
www.milkcrate.tech/
gleaning
The
GleanTeam
App
New MilkCrate App just
for Gleaning Programs!

HelpAction +1-737-377-2223 info@helpaction.org www.helpaction.org
HelpAction.Org
Your Community
WE ARE
WE ARE

Accessibility
People in Need
Supporting Our
Pantries

Don’t Annoy
the Volunteer!
One at a Time
Create Value
for Each Text

Be A HERO

MARKETING
OBJECTIVES
CLIENT’S
TESTIMONIAL
“Saw this online ﬁlled it out and thought nothing will happen,
but today I received a text saying the food was being delivered. I
was surprised. Received constant updates and texted with both
the wife and husband. When the delivery was made I was so
grateful and surprised by the amount that was given to me. You
both are amazing and I’m truly thankful and blessed. Thank you
so much and thanks a million to this organization for doing what
you do. God bless!!!” – Austin Delivery Recipient

1983 - Began working with the Erie Food Bank
to develop an inventory management system.
*
Today - Nearly 150 installations across the
United States, Puerto Rico, and Canada.
Average annual distribution is 15 million
pounds of product per client.
*As of June 2021

● Needs to establish product restrictions and limits.
● Sets multiple product pricing options.
● Tracks and reports on grants.
● Has unique system requirements:
○ Repack/transform products
○ Build food boxes
○ Product allocations
○ Retail pickup and mobile pantry operations
Most ERP solutions are designed for
general warehousing then adapted to food banking.
However, unlike a typical warehouse, a food bank...

For Agencies
● Custom branding
● Product shopping
● Paperless documents
● Data collection
● Client services
● Plus more...

● Product Resourcing
● Inventory Management
● Internal Programs
● Agencies / Donors
● Grants
● Scheduling
● Reporting
● Product Allocations
● Volunteer Tracking
● Accounting
For Food Banks

For Warehouse Management
● Barcode module
● Enhances warehousing functionality
● Paperless operation
● Pallet-level inventory
● Guided order picking
● Works with any mobile device

February
OptimoRoute
Organizing the Mobile Workforce
July 2021

OptimoRoute
Cloud based software automatically plans and
optimizes routes for all drivers at once. Mobile
workforce management includes:
● Fast, accurate, cost-cutting efﬁcient planning
● Mobile app (order details, updates, navigation)
● Driver tracking
● Customer notiﬁcations
● Proof of Delivery
● Analytics, and more

(Opportunity)
Just because an organization is starting out or has
limited resources, doesn’t mean their logistics
needs are any less complicated than that of a large
enterprise company.
That’s where we come in

(Solution)
We focused on building an accurate planning and
optimization software, able to handle the complex
needs of big businesses, while being easy to use,
accessible and budget friendly for even the
smallest of organizations.

The OptimoRoute Way
(What it’s all about)
→ We’re into optimization - we get you the best
routes with the least effort
→ Accurate even when including customer time
windows, different stop times, vehicle capacities,
driver availability, driver skills, driver break time and
more
→ More orders planned, less distance, less time.
→ Expanding feature set for drivers, for customers
→ Excellent customer support

Copy/Paste addresses into software or
import your own spreadsheet of orders
with various restrictions:
→ No need to reformat your sheet
→ (Multiple) Delivery time windows
→ Load capacity
→ Stop duration
→ Priorities
→ Customer contact info
→ Skills or vehicle type required
→ And many more
Flexible workﬂow for your needs

Click Plan Routes
→ Choose drivers
→ Balance routes
→ Adjust driver work time
→ Increase capacity
Fast set-up, easy to change

Accurate routes in seconds
→ Automatic routing
→ All parameters met
→ More orders, same drivers
→ Reduced distance and time
→ RePlan as often as needed
Clear and efﬁcient

All-in-One tool
→ Complete driver schedule
→ Route map
→ Order details
→ Navigation
→ Get signature, photos, notes
→ Receive updates immediately
Driver App

Get evidence of task
completion in-app::
→ Photos
→ Signatures
→ Notes
→ Forms (coming
soon)
Proof of Delivery

Insight in the ﬁeld:
→ See all driver
locations
→ What’s done,
what’s left
→ RealTime ETAs
→ Breadcrumbs
Live
Tracking

Automatic reports
from driver app:
→ On-time delivery
→ Time on site
→ Working time
→ Distance traveled
→ (Exportable)
Analytics

Accurate estimated times of arrival for
customers
→ Customizable text and email notiﬁcations to
customers before delivery
→ They get an Uber-like tracking experience with
live ETA
→ Customer satisfaction up and customer service
calls by down by 70%
Realtime Order Tracking

Proprietary software developed
in house by OptimoRoute
Flexible API allows sending
orders and updates to
OptimoRoute, getting route and
order status info from
OptimoRoute
Integration support available
Technology

CASE STUDY:
Supreme Senior Meals pivoted
to Online Delivery
→ Set up a meal delivery service from
scratch in just 48 hours
→ 15-20 drivers successfully deliver
over a 1000 meals weekly
→ Set “delivery priority” along with
“vehicle constraints” to deliver
frozen meals
→ Used Proof of Delivery and Analytics
features for monthly reporting to
government oversight agencies

CASE STUDY:
T’SAS increased success rate by
20% with existing resources
→ Cut down planning time from 60
minutes to 30 minutes with
automated planning
→ Increased efﬁciency by re-balancing
loads between half-full vehicles
→ Grew total number of deliveries by
20% without hiring new drivers
→ With “Delivery Time Windows” are
able to meet strict contractual
obligations and avoid ﬁnancial
penalties

Serving 3000+
businesses of
all sizes, globally
Retail &
Distribution
Installation &
Maintenance
Food
delivery
E-commerce Logistic
s
Waste
management

Why try OptimoRoute?
→ OptimoRoute can set up a customer account in
one day
→ Advanced trainings with your dispatchers can be
complete in under two weeks, depending on
your availability
→ Our support staff is here to help you. Whatever
the problem, we aim to ﬁnd a solution that
works for you.

Sign up for a
Free 30 Day Trial
No obligation. Start planning right
away, to deliver more, while cutting
costs.
https://optimoroute.com/
sales@optimoroute.com
+1 855 338 2838

Q&A

What’s one thing you learned today?
Share with us in chat

Support future demo events and reach nonproﬁts and
NGOs working in food security by becoming a sponsor.
Contact Susan Tenby for more information.
stenby@techsoup.org
Become a Sponsor

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Demo Event: Four Innovative Apps for Food Pantries and Food Banks

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Demo Event: Four Innovative Apps for Food Pantries and Food Banks