Microsoft Teams is a collaboration tool that empowers teams to work together more effectively, providing persistent chat and a user interface that ties together multiple Office 365 tools. In this session, we will discuss where Teams fits in the Microsoft collaboration toolkit, and review Teams scenarios that have been proven to provide value in real life situations. We will then discuss lessons learned from organisations that have been using Teams and have deployed it throughout their organisations. Benefits of Attending this Session: Identify high value scenarios for Microsoft Teams Hear real life stories about what has worked for organisations and what has not Understand where Teams fits in your collaboration toolkit

2. High Value Scenarios for
Microsoft Teams
Erica Toelle
RecordPoint, USA

3. About Erica
Product Evangelist for RecordPoint based in Seattle, USA
• Started using Microsoft Teams in August 2016
• Consulted for the Teams Product Group to identify
high value scenarios for Microsoft Teams
• Led the Microsoft Teams pilot at Expedia and Trek
Bicycles
• …And I love Microsoft Teams!

4. How Does Microsoft Teams
Fit Into Office 365?

5. What are the Office 365 Collaboration Options?
Source: Microsoft

6. Office 365 Collaboration Use Cases
Source: Microsoft

7. Scenarios By Role
Get the Microsoft Teams Role Guide Here!
Microsoft Teams High Value Scenarios
Source: Microsoft Teams PG

8. Source: Ron Markezich at Microsoft Ignite 2017

9. Wednesday, 11/15 from 2:00 – 3:00pm in room W19

10. Scenario #1:
Bridge the Inner and Outer
Loops

12. Scenario #2:
Video Conferencing

13. Microsoft Teams Video Meeting

14. Scenario #3:
Use Microsoft Teams in a
Workflow

15. User Story:
“User submits new observation/insight. Which
is saved in register. Based on lesson type it is
posted to relevant community team channels
via connector. Issue is discussed among SME’s
via Teams app and observation is upgraded to
candidate lesson”. As new insights are logged
the SME’s may choose to create entirely new
lesson based on multiple insights
Solution Credit: Paul Clumsee
Learn more here!

16. Scenario #4:
Track Tasks with Planner

17. Scenario #5:
Build a Bot

19. Create Your Own FAQ Bot
Resource: Create Your Own FAQ Bot in Less Than an Hour
Create a Q&A
Service
Build Bot &
Connect to
Q&A Service
Connect Bot to
Teams Channel

20. Lessons Learned
• Adoption depends on your culture
• Start with one feature that addresses one pain point
& add more each week
• Don’t worry too much about information architecture
• Collaboration tool fatigue is a real thing
• Change champions are not optional
• Use Teams to support change champions
• Replace Slack with Teams…maybe

21. Resources to Learn More
https://aka.ms/SuccessWithTeams
Your hub for all things Microsoft Teams including vision,
practical onboarding guidance, success stories, and support.
https://FastTrack.microsoft.com
Assistance for customers to realize their vision with
Microsoft cloud services
Resource Link
Office Blog https://aka.ms/OfficeBlog
Office Roadmap https://aka.ms/OfficeRoadmap
Product Help
Known Issues List
https://aka.ms/TeamsSupport
https://aka.ms/TeamsKnownIssues
Team Developer Hub https://TeamsDeveloper

22. @CITCTV

23. THANK YOU!
Erica Toelle
me@ericatoelle.com
Twitter: @EricaToelle