Human Relations at work is indeed very critical to organizational success. Human relations skills is a 'must - have' so as to gain the 'people edge' and deploy it accordingly for maximum success.

1. HUMAN RELATIONS AT WORK
OMOLE ADETOUN (ACIPM)

2. SESSION OUTLINE
• Introduction
• Learning Objectives
• Definition of Relevant terms
• Purpose of Human Relations at work
• Consequences of Poor Human Relations
• Benefits of Human Relations at work
• Essential Human Relations Skills & Tips
• Class Activity - (Role-Play)
• Conclusion

3. INTRODUCTION
• Human Relations is the skill or ability to
work effectively with and through other
people. (Lamberton & Minor 2010)
• It is the practice of relating appropriately*
with people (bosses, employees, co-
employees, artisans, vendors and other
members of staff) at work.
* suitable, properly, a fitting manner, well.

4. . . . CONTD.
• When human relation skills are properly deployed,
these skills will help in grooming inspiring leaders be
it in the family, schools, religious places, offices,
hospitals, government ministries, departments and
agencies
• Poor human relations is always a set-back, because it
will hinder promotion and progress
• Organizations with leaders who lack healthy and
positive human relation skills are disasters waiting to
happen!

5. LEARNING OBJECTIVES
At the end of this session, participants should be able to:
• define the concept of human relations;
• explain the purpose of human relations at work;
• list the benefits of human relations at work;
• give examples of essential human relations skills; and
• mention useful tips for managing human relations.

6. DEFINITION OF TERMS
Human Relations at Work:
People in an organisation or relations we make
while at work.
The Work Place:
Anywhere you work or get your work done.
*We interact with diverse group of people in
the workplace.

7. Why positive Human Relations at work?
• We need to get the job done well, not just anyhow
• Getting the job done requires Team work
• Team work entails relating with people
• No good job can get done when those who should
be working together are at war,
• Negative human relations at work draws back the
flow of work, leads to losses, errors, wastages and
delays while positive human relations enhances
productivity
• We need to get the job done well, not just anyhow
• Getting the job done requires Team work
• Team work entails relating with people
• No good job can get done when those who should
be working together are at war,
• Negative human relations at work draws back the
flow of work, leads to losses, errors, wastages and
delays while positive human relations enhances
productivity

8. Let’s face the reality!
• In all aspects of life, you will relate with
other people
• No matter what you do for a living or how
well you do it, your relationship with others
is the key to continuous success or failure
• Everybody cannot be like you and because
we expect the other person to be like us, we
get into unnecessary conflicts

9. Negative human relations at work:
 is not in your best interest
 does not lead to the achievement of
desired goals and objectives
 breeds hostility, envy and
resentment in the work place. Negative
emotions are very dangerous and toxic
to our health
 slows down the pace of work in the
office
 cause set-backs, loss of patronage
 brings about loss of public goodwill
and may affect the bottom line
negatively
 shows you are not mature and
capable to assume and maintain
leadership roles
 if not checked in time, it can lead to
the disintegration of the organisation

10. Consequences of Negative Human
Relations
• Inability to meet deadlines and targets
• Set-backs, failures and embarrassments
• Loss of patronage and public goodwill
• Portrays you as unprofessional and
undeserving of whatever position you
occupy
• Leads to ill-health, confusion, chaos
• Lack of inner peace etc.

11. Benefits of Positive Human Relations
• In all sphere of human endeavour, good human
relations enables people to be more productive.
• Fosters unity and result - oriented outcomes
among team members and the organization at
large
• Enables staff to synergize their strengths in order
to achieve daily goals.
• Promotes positive interaction, thereby leading to
peaceful co-existence.
• Provides support in times of challenges and great
difficulties.

12. . . . CONTD.
• People skills promote growth within
organizations and contribute positively to the
society at large.
• Good human relations skills demonstrate good
work ethics and leads to greater
accomplishments.
• Enables employees to be effective in the
timely delivery of projects.
• Employees understand one another better and
view themselves as stakeholders (there’s a
sense of ownership (belonging).

13. Spot the Difference

14. Essential People Skills
• Basic Courtesy - Respect
• Appreciation and Sense of value
• Effective Communication
• Networking skills
• Objective disposition to issues
• Empathy
• Team Spirit

15. Work on Yourself (Tips)
• Be Emotionally intelligent - Be wise!
• Learn to overlook trivial matters and issues or
wrongs done to you
• Grow up, don’t be petty - learn to forgive,
tolerate, endure...
• Practice your faith (godly virtues) through
actions and not by mere words only, in order
words, show and act in godly love and
peaceful conduct always, remember, God is
Love and we as His ambassadors must live up
to our calling.

16. CLASS ACTIVITY
Role Play
• Form 2 groups:
• Group 1 should highlight the
consequences of negative
human relations at work
• Group 2 should highlight the
gains (benefits) of positive
human relations at work.

17. QUESTIONS, COMMENTS
& SUGGESTIONS

18. SUMMARY & CONCLUSION
• No man is an Island – we need support
• When we develop healthy human
relations at work we are poised to
achieve our set goals and objectives
• Positive human relations enables us have
an enriching work life
• Relating with difficult colleagues could
be unpleasant therefore, endeavour to
manage the situation accordingly

19. . . . CONTD.
• Imbibe essential people skills and
positive human relation tips.
• Remember, the quality of people you
interact with will influence you
positively or negatively.
• Maintain positive relationships always

20. REFERENCES
• Heller, R. (1998). Communicate Clearly.
Dorling Kindersley Limited, London.
• Templar, R. (2003). The Rules of Work.
Pearson Education Limited. Edinburgh Gate.
• Goleman, D. (1995). Emotional Intelligence.
Bantam Books. www.danielgoleman.info
• Ziglar, Z. (2006). Better Than Good. Thomas
Nelson. Nashville, Tenn.
• Maxwell, J.C. ( 2007). Talent Is Never
Enough. Thomas Nelson, inc.

21. THE END