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Effective Online Moderation
Session: How to, and how NOT to, moderate


          Written and presented
                    by
       Dr Carmel Bendon Davis
                  &
          Mr Francis Flores
What happens when moderation is done
electronically not personally


http://www.youtube.com/watch?v=gUr8mWNJ_0U



http://www.youtube.com/watch?v=HjsSVCLxcZ4
Example of a well-moderated site


Forum Rules for a public (Australian) site:
http://www.politicalforum.com/australia/announcements.html




The Political Forum – examples of (threaded
  contributions):
http://www.politicalforum.com/australia/
Managing a basic discussion

Q. Having read Smith‟s instructions on poaching the
 perfect egg and having watched the video demonstration
 of the technique, go now to the forum and share what
 you regard as the critical elements in preparing the
 breakfast.

A. Alison: I noticed that the egg was put into the water very
   carefully. It was first broken into a cup it could be
   poured easily and gently into the simmering water. For
   me, this as a very important hint.
B. Carol: I noticed the cup too. I‟ve got the same crockery
   set in my kitchen. I bought it at a Myer sale last
   Christmas and all my family really like the pattern on it.
Response: redirecting, refocussing discussion

 Moderator:
a) Ignore Carol and encourage Alison‟s approach:
“Thanks Alison and Carol for your contributions. Alison‟s
   observation about the importance of pouring the egg
   from a cup into the water makes sense. It seemed a
   really helpful suggestion to me too.

b) Deflect/redirect:
“Carol, you mention you have the same cup but I wonder if
   you‟ve found that using it in the way that smith suggests
   has helped you in preparing your poached eggs?
Examples of Discussion from Pastoral Care Forum

Q. Having considered the literature on ways of extending
 help and support to those in our community who are
 most marginalised, go now to the Forum and share your
 own experience of helping those in your pastoral work.

A. Tom: For the past year I‟ve been working at an inner-
 city drop-in centre and I‟ve seen a wide range of
 marginalised people. The mentally ill are the biggest
 group, but we also see addicts and alcoholics who are
 homeless, and quite a number of transgendered people
 who have not been able to find work or accommodation.
 At the centre we provide meals for them; we give a bed
 for the night to as many as we can but there are also
 more people than beds ...
When to DELETE a post




Lou: “transgendered” people – as you call them – are just
 homosexuals in drag and ALL HOMOSEXUALS are an
 abomination and will burn in Hell.
Response to an offensive post

This message is not only in breach of Australian anti-
 discrimination law but also has the (very high) possibility of
 offending the majority of students/participants in the Forum.

• IT MUST BE DELETED immediately

• An email (private) message should be sent to the person who
  posted it, informing them that their post have been removed
  because it is offensive and in breach of Australian law

Example: Your Forum post in response to Q.7 in the course Pastoral
 Care has been removed by the site administrator as it contains
 offensive material and is in breach of Australian Anti-discrimination
 law. Posts of this nature are not permitted in the online space and
 any further similar posts will be immediately deleted and may result
 in your exclusion from the Forum.
When to delete a post
You must delete any post that contains:
• Personal attack
Amy: “ That reading really helped me”.
Michelle: “Are you crazy, Amy? That reading was very ordinary. I think
  you need to apply yourself and do some more study. You don‟t
  know what you‟re talking about.”

• Offensive and/or foul language or content

• Trolling – sarcastic or nasty comments in response to another‟s
  post, e.g.:
Amy: "I just thought I‟d share with you a picture of a pottery project I‟ve
  just completed. My class love it.”
Michelle: "I just thought I‟d share with you my reactions to this useless
  piece of information: it‟s garbage.”
Illegal content
• Pornographic or inciting to violence
• In breach of copyright

Inappropriate Content
• As above but also if unsuitable for the age
  group or „interest group‟ you are dealing
  with
Animating the Conversation
• Share your views on the range of ways in
  which spirituality is expressed in Australia.
  Do you think that there is a spirituality that
  could be described as “uniquely
  Australian”?

• Ruth: I can‟t think of anything that I‟d
  describe as “Australian”. I really can‟t
  contribute much to this discussion.
• John: I know what you mean, Ruth. Maybe
  the tutor could give us a few clues on this.
Animating the Conversation

From your tutor: Carmel Davis
I wonder if anyone happened to catch two very interesting programmes on ABC TV last
   night (14th Nov). The first, "Sisters of War" was the true story of army nurse Lorna
   Whyte and Sr Berenice Twohill, a nun of Our Lady of the Sacred Heart missionary
   congregation. Together, they survived their POW experience in WW2 and remain firm
   friends to the present day. The second was on the life, work and legacy of Rev Ted
   Noffs (Wayside Chapel). All three people, in the reaction to their experiences and
   others' hardships, represent a very particular part of Australian identity and Australian
   spirituality.
Ted Noffs' work has left a dedicated (family-run) foundation which ministers to the
  poorest and most disenfranchised groups in our society and yet, in the latter part of
  his life, Ted disavowed his formal religious connections and his family have taken a
  similar approach. Ted's view was that Australians are "the most spiritual people in the
  world" in spite of/because of their disinterest in/rejection of formal religions.
Ted, Sr Berenice and Lorna are really admirable and inspiring Australians, I think, and
  they do seem to represent something of the range of Australian spirituality. If you saw
  one, or both, of the programmes you might like to include some discussion of same in
  our forum topic this week.
Ruth: Thanks for this, Carmel. I did see the program you mentioned and I
 was deeply moved. It was wonderful, at the end, to see those two old
 women still alive and enjoying one another‟s company. Also, at the very end
 of the time in New Britain, those cooees echoing through the jungle brought
 tears to my eyes.

“Sisters of War” gave a realistic picture of soldiers and civilians during war.
  Some of the qualities displayed by the people in the film were those
  common to people of any nationality in oppressive and dangerous
  circumstances. They were afraid, courageous, resilient and defiant. They
  scrounged and survived as best they could. In the mini-documentary on the
  ABC website for “Sisters of War”, Sister Berenice said, “We talk about what
  the Japanese did. But every army did the same thing. War brings out the
  worst in humanity and it brings out the best. We saw most heroic things.

So, what, in this film, was unmistakably Australian for me? Perhaps the
  irreverent humour. The writer of the program, John Misto, described
  conversations he had with Lorna Johnston (née Whyte) and Sister Berenice
  Twohill, commenting on the way they bounced off one another, with their
  “dry, laconic Aussie humour.” I think there‟s a spirituality in that – being able
  to laugh in the face of adversity. And it‟s very Australian.

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Session 2 examples general

  • 1. Effective Online Moderation Session: How to, and how NOT to, moderate Written and presented by Dr Carmel Bendon Davis & Mr Francis Flores
  • 2. What happens when moderation is done electronically not personally http://www.youtube.com/watch?v=gUr8mWNJ_0U http://www.youtube.com/watch?v=HjsSVCLxcZ4
  • 3. Example of a well-moderated site Forum Rules for a public (Australian) site: http://www.politicalforum.com/australia/announcements.html The Political Forum – examples of (threaded contributions): http://www.politicalforum.com/australia/
  • 4. Managing a basic discussion Q. Having read Smith‟s instructions on poaching the perfect egg and having watched the video demonstration of the technique, go now to the forum and share what you regard as the critical elements in preparing the breakfast. A. Alison: I noticed that the egg was put into the water very carefully. It was first broken into a cup it could be poured easily and gently into the simmering water. For me, this as a very important hint. B. Carol: I noticed the cup too. I‟ve got the same crockery set in my kitchen. I bought it at a Myer sale last Christmas and all my family really like the pattern on it.
  • 5. Response: redirecting, refocussing discussion Moderator: a) Ignore Carol and encourage Alison‟s approach: “Thanks Alison and Carol for your contributions. Alison‟s observation about the importance of pouring the egg from a cup into the water makes sense. It seemed a really helpful suggestion to me too. b) Deflect/redirect: “Carol, you mention you have the same cup but I wonder if you‟ve found that using it in the way that smith suggests has helped you in preparing your poached eggs?
  • 6. Examples of Discussion from Pastoral Care Forum Q. Having considered the literature on ways of extending help and support to those in our community who are most marginalised, go now to the Forum and share your own experience of helping those in your pastoral work. A. Tom: For the past year I‟ve been working at an inner- city drop-in centre and I‟ve seen a wide range of marginalised people. The mentally ill are the biggest group, but we also see addicts and alcoholics who are homeless, and quite a number of transgendered people who have not been able to find work or accommodation. At the centre we provide meals for them; we give a bed for the night to as many as we can but there are also more people than beds ...
  • 7. When to DELETE a post Lou: “transgendered” people – as you call them – are just homosexuals in drag and ALL HOMOSEXUALS are an abomination and will burn in Hell.
  • 8. Response to an offensive post This message is not only in breach of Australian anti- discrimination law but also has the (very high) possibility of offending the majority of students/participants in the Forum. • IT MUST BE DELETED immediately • An email (private) message should be sent to the person who posted it, informing them that their post have been removed because it is offensive and in breach of Australian law Example: Your Forum post in response to Q.7 in the course Pastoral Care has been removed by the site administrator as it contains offensive material and is in breach of Australian Anti-discrimination law. Posts of this nature are not permitted in the online space and any further similar posts will be immediately deleted and may result in your exclusion from the Forum.
  • 9. When to delete a post You must delete any post that contains: • Personal attack Amy: “ That reading really helped me”. Michelle: “Are you crazy, Amy? That reading was very ordinary. I think you need to apply yourself and do some more study. You don‟t know what you‟re talking about.” • Offensive and/or foul language or content • Trolling – sarcastic or nasty comments in response to another‟s post, e.g.: Amy: "I just thought I‟d share with you a picture of a pottery project I‟ve just completed. My class love it.” Michelle: "I just thought I‟d share with you my reactions to this useless piece of information: it‟s garbage.”
  • 10. Illegal content • Pornographic or inciting to violence • In breach of copyright Inappropriate Content • As above but also if unsuitable for the age group or „interest group‟ you are dealing with
  • 11. Animating the Conversation • Share your views on the range of ways in which spirituality is expressed in Australia. Do you think that there is a spirituality that could be described as “uniquely Australian”? • Ruth: I can‟t think of anything that I‟d describe as “Australian”. I really can‟t contribute much to this discussion. • John: I know what you mean, Ruth. Maybe the tutor could give us a few clues on this.
  • 12. Animating the Conversation From your tutor: Carmel Davis I wonder if anyone happened to catch two very interesting programmes on ABC TV last night (14th Nov). The first, "Sisters of War" was the true story of army nurse Lorna Whyte and Sr Berenice Twohill, a nun of Our Lady of the Sacred Heart missionary congregation. Together, they survived their POW experience in WW2 and remain firm friends to the present day. The second was on the life, work and legacy of Rev Ted Noffs (Wayside Chapel). All three people, in the reaction to their experiences and others' hardships, represent a very particular part of Australian identity and Australian spirituality. Ted Noffs' work has left a dedicated (family-run) foundation which ministers to the poorest and most disenfranchised groups in our society and yet, in the latter part of his life, Ted disavowed his formal religious connections and his family have taken a similar approach. Ted's view was that Australians are "the most spiritual people in the world" in spite of/because of their disinterest in/rejection of formal religions. Ted, Sr Berenice and Lorna are really admirable and inspiring Australians, I think, and they do seem to represent something of the range of Australian spirituality. If you saw one, or both, of the programmes you might like to include some discussion of same in our forum topic this week.
  • 13. Ruth: Thanks for this, Carmel. I did see the program you mentioned and I was deeply moved. It was wonderful, at the end, to see those two old women still alive and enjoying one another‟s company. Also, at the very end of the time in New Britain, those cooees echoing through the jungle brought tears to my eyes. “Sisters of War” gave a realistic picture of soldiers and civilians during war. Some of the qualities displayed by the people in the film were those common to people of any nationality in oppressive and dangerous circumstances. They were afraid, courageous, resilient and defiant. They scrounged and survived as best they could. In the mini-documentary on the ABC website for “Sisters of War”, Sister Berenice said, “We talk about what the Japanese did. But every army did the same thing. War brings out the worst in humanity and it brings out the best. We saw most heroic things. So, what, in this film, was unmistakably Australian for me? Perhaps the irreverent humour. The writer of the program, John Misto, described conversations he had with Lorna Johnston (née Whyte) and Sister Berenice Twohill, commenting on the way they bounced off one another, with their “dry, laconic Aussie humour.” I think there‟s a spirituality in that – being able to laugh in the face of adversity. And it‟s very Australian.