Workload management
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This presentation is part of the online TAE40110 Certificate IV in Training & Assessment course offered by Fortress Learning. Fortress Learning's TAE program is based on the belief that every student is unique. Each student has an individual program tailored to reflect their prior learning, current situation, future goals and their preferred learning style. More information is available from www.fortresslearning.com.au or by telephoning 1300 141 994.
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Workload management
Editor's Notes
- Managing your workload is critical in order to do good work. Workload management includes planning, prioritising, organising your work, documentation, and seeking help and support.
- When planning your work, there are several things that should be considered. Time is an important issue and includes: - Time frames for company goals - Establishing task and project milestones and deadlines - Factoring leave, holidays, and weekends into the schedule - Using realistic time estimates for work completion.
- When planning your work, resources are also important. Some tasks or projects may be delegated, or given to someone else, in order to complete them faster. Sometimes there are additional resources that can assist such as software programs.
- When prioritising your work, it is important to evaluate the biggest impact of your projects and adjust their priority accordingly. Projects that help achieve company goals are important and high priority. Impact is important to consider when a delayed project sets other projects or groups of employees behind.
- Return on Investment is a concept that is often used to help prioritise. A high return on investment occurs when you don’t have to put a lot in to get a desired result. A low return on investment occurs when there is a high input with little result. So, projects that can be easily completed with little effort and time may take priority over other projects.
- Finally, it is important to consider the dedication to complete a project when determining the priority. Some projects take all of your time and concentration until they are done. Other projects can be worked on a little bit at a time when your schedule permits. Deciding whether you can dedicate your schedule to a project may determine its priority.
- Organising work is important. Factors to consider when organising your work include resources such as: - helpful software and systems - systemic approaches to tasks - scheduling on a daily, weekly, and monthly basis - organising your workspace so you can clearly identify incoming, pending and completed work - and organising your workspace so others can distinguish important information from redundant information.
- Organisation of documents is critical because RTOs are required to keep student records for 30 years. Having the records does not help if you are unable to access them!
- Documentation can stay organised if a procedure is in place for saving, filing and archiving data. It is also important to use a systematic approach to file naming. In addition to document specifics such as font and text size, many businesses use templates for common documents.
- Seeking Help and Support is another key element in managing workloads. Issues may arise that interfere with workload goals. These issues can be addressed if we seek help and support from others.
- Some of these issues include: - Time pressures - Work overload - Competing demands - Unexpected events and contingencies - Technology problems - Relations with other staff - Client issues and relations