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The	Future	of	Healthcare	|	An	Emerging	View	
Insights	from	Multiple	Expert	Discussions	Around	the	World
Dr.	Tim	Jones	|	Programme Director	|	24	August	2017
Future	Agenda
The	Future	Agenda	is	the	world’s	largest	open	foresight	program	
that	accesses	multiple	views	of	the	next	decade	
so	all	can	be	better	informed	and	stimulate	innovation.
Looking	Forwards
Organisations	increasingly	want	to	identify	and	understand
both	the	anticipated	and	unexpected	changes	
so	that	they	can	be	better	prepared	for	the	future.
The	Future	of	Healthcare
Data’s	Impact	on	Health
Better	use	of	data	and	technology	has	the	power	to	improve	health,	
transforming	the	quality	and	reducing	the	cost	of	health	and	care	services.	It	
can	give	patients	more	control	over	their	health	and	empower	carers.
Deeper	Collaboration
Partnerships	shift	to	become	more	dynamic,	long-term,	democratised,	
multi-party	collaborations.	Competitor	alliances	and	wider	public	participation	
drive	regulators	to	create	new	frameworks	for	open,	empathetic	collaboration.
A	Data	Marketplace	
Data	is	a	currency,	it	has	a	value	and	a	price,	and	therefore	requires	a	
market	place.	Ecosystems	for	trading	health	data	is	emerging	and	
anything	that	is	information	is	represented	in	a	new	data	marketplace.
The	Rise	of	Machines
The	growth in	the	intelligence	and	capabilities	of	machines	presents	both	a	
threat	and	an	opportunity. Greater	automation	frees	up	time,	but	also	has	
the	potential	to	threaten	more	jobs	in	managerial	or	administrative	roles.
Gene	Editing
Equipped	with	greater	understanding	of	the	individual’s	genetic	disposition	and	
new	intervention	technologies,	we	can	proactively	edit	genes	and	undertake	
minimally	invasive	surgery	to	reduce	the	need	for	major	surgery	in	later	years.
Individualized	Medicine
We	are	going	to	be	leaving	population	medicine	– where	one	size	fits	all	
– in	favour of	individualized	medicine.	Implicit	in	this	is	that	
the	patients	will	increasingly	drive	their	own	care.
New	Trust	Relationship
The	adoption	of	many	digital	technologies	within	
integrated	health	and	care	systems	will	require	the	
development	of	a	new	trust	relationship	with	the	citizen.
Limiting	Healthcare	Access
Several	economies	where	universal	access	is	the	norm	are	looking	at	ways	of	
limiting	use.	Options	such	as	co-payment	for	all	treatments	or	a	maximum	
number	of	(non-emergency)	visits	per	year	are	increasingly	debated.
Cost	of	Cancer	Drugs
The	average	benefit	from	the	50	most	recently	approved	cancer	drugs	in	
the	UK	is	3	weeks	of	extra	life	– at	and	average	cost	of	around	$70,000.
In	cost	constrained	systems,	continuing	such	support	is	being	questioned.
India	Setting	Global	Standards
India	is	demonstrating	an	innovative	approach	to	healthcare	challenges	and	has	
proven	design	solutions	for	low-income	populations.	These	solutions	will	be	
applied	to	higher	income	economies	with	even	greater	efficiency	benefits.
Personal	Data	Stores
Patients	will	not	only	access	their	data,	but	also	own	it.	The	adoption	of	
personal	data	stores lead	to	universally	accepted	credentials	and	share	data	
with	multiple	partners so	that	patients	can	receive	personalized	services.
Decentralized	Secure	Data
We	need	to	decentralize	health	data	because	the	more	it’s	amassed,	
the	more	likely	it’s	going	to	be	hacked. Centralized	ownership	of	
medical	records	is	increasingly	seen	as	a	security	risk.
Internet	of	Me
The	combination	of	increasing	computing	power	and	digital	health	leads	to	the	
Internet	of	Me:	Patients	get	information	that	is	highly	customized	to	who	they	
are	and	treatments	become	more	effective	through	greater	personalization.
Human	Touch
As	service	provision	and	consumption	becomes	ever	more	digital,	automated	
and	algorithmic,	those	brands	that	can	offer	more	emotional	engagement	
and	human-to-human	contact	become	increasingly	attractive.
System	Change
For	many,	implementing	digital	health	technologies	requires	a	
whole	system	change.	Such	a	transformation	is	more	difficult	
to	implement	when	an	established	healthcare	system	is	in	place.
Conservative	Regulators
As	legislators	and	funders	of	healthcare	tend	to	be	risk	averse,	there	is	a	
regulatory	desire	for	certainty	with	a	continuous	concern	about	unintended	
consequences	of	change.	Regulators	may	therefore	slow	adoption.
Resistance	from	Healthcare	Professionals
Change	from	clinicians	and	professionals	in	health	often	have	the	least	
appetite	for	change	– it	is	often	viewed	as	a	threat	to	roles	and	responsibilities.
Dialogue	around	new	innovations	is	key	to	overcoming	resistance.
Creating	Pull
One	of	the	most	effective	leavers	to	encouraging	adoption	of	digital	will	be	
the	‘fear	of	missing	out’	on	gaining	a	competitive	edge	in	cost	and	quality.
Creating	pull	as	well	as	push	will	be	pivotal	for	wider	patient	data	sharing.
Personalised Healthcare
For	the	privileged	few	with	access,	personalised healthcare	tailored	
around	individual	medical	and	pyscho-social	needs	provides	therapies	
that	are	better	aligned	with	specific	rather	than	generic	profiles.
Digital	Autonomy
Increasing	access	to	more	personal	and	group	data	allows	individuals	to	take	
informed	views	on	their	health.	As	information	is	decoupled	from	the	
professions,	the	public	become	more	specific	about	their	needs.
Data	Prioritisation
An	increasingly	digital	healthcare	system	is	driven	by	access	to	credible	data	
that	is	prioritised above	the	noise.	The	value	of	such	key	data	increases
as	its	ability	to	unlock	opportunities	and	improve	diagnosis	rises.
Shifting	Risk	and	Responsibility
Business	becomes	more	actively	engaged	in	the	wellbeing	of	its	employees	and	
society.	Greater	responsibility	for	health	is	incentivised	by	tax	breaks	and	
reimbursements	designed	to	share	risk,	with	lessons	taken	from	elsewhere.
Sustainable	Healthcare
With	limited	resources,	rising	demand	and	escalating	costs,	decoupling	
healthcare	spend	from	economic	growth	is	a	global	challenge. A	more	
sustainable,	integrated	model	may	emerge	from	beyond	the	US/EU.	
0"
1000"
2000"
3000"
4000"
5000"
6000"
7000"
8000"
9000"
0" 5000" 10000" 15000" 20000" 25000" 30000" 35000" 40000" 45000" 50000"
Healthcare)Spend)per)Capita)vs)GDP)Per)Capita)
Australia"
Brazil"
China"
France"
Germany"
India"
Japan"
South"Africa"
UK"
US"
GDP	Per	Capita	PPP	(Constant	2005	USD)
Healthcare	Spend	Per	Capita	PPP	(Constant	2005	USD)
Incentives	in	Flux
Budgetary	pressures	continue	and	reimbursement	models	will	need	to	change.	
There	is	greater	emphasis	on	paying	healthcare	providers	based	on	measurable	
outcomes,	rather	than	simply	for	the	number	of	procedures	they	perform.
Collective	Action	to	Control	Chronic	Disease
To	stem	the	runaway	costs	of	treating	chronic	diseases,	multiple	stakeholders	
collectively	seek	to	halt	key	conditions:	Remote	monitoring,	educational	
programmes	and	focused	budgets	are	all	integrated	around	common	aims.
Ambulatory	Centres
Small,	local	walk-in	centres	become	popular	for	care	and	light	interventions.	
They	reduce	major	hospital	demand	and	provide	cost	savings	for	the	
system	while	also	helping	patients	avoid	the	‘taboo’	of	hospitalisation.
Surgeon	as	Supervisor	
More	pervasive	robotics,	increased	automation,	augmented	reality	and	
artificial	intelligence	all	combine	to	take	over	more	expert	surgical	actions	-
leaving	the	surgeon	to	stand	back	and	be	available	in	case	of	an	emergency.
The	Changing	Nature	of	Privacy
As	privacy	is	a	public	issue,	more	international	frameworks	seek	to	govern	the	
Internet,	protect	the	vulnerable	and	secure	personal	health	data:	The	balance	
between	protection,	security,	privacy	and	public	good	is	increasingly	political.
Universal	Healthcare	Data	Access
Information	silos	are	connected	via	third	parties	able	to	unify,	mine	and	
discover	new	insights.	Integrated	public	and	private	datasets	provide	holistic	
views	of	the	individual	and	value	shifts	to	decision-making	analytics.
Generative	Manufacture
In-theatre	printing	of	bio-materials	brings	multiple	opportunities	
for	the	3D	building	of	biological	tissue	and	bespoke	organs.	
We	create	replacement	parts	that	are	made	from	our	‘own’	cells.
Simulated	Learning
Virtual	reality,	remote	robotics,	simulation	and	gamification all	change	how	
healthcare	professionals	and	wider	teams	gain	skills,	become	familiar	with	
new	approaches	and	help	them	to	rehearse	complex	procedures	in	advance.
Challenging	Models
Increased	access	to	personal	health	data	will	challenge	existing	
healthcare	models	focused	on	stereotypical	conditions.	In	the	future	
several	governments	expect	personalized	diagnosis	to	be	commonplace.
Genetic	Profiling
Key	is	the	wider	use	and	reduced	cost	of	genetic	profiling.	With	the	growth	of	
organizations	providing	hereditary	genetic	information	commercially,	more	
people	can	see	future	conditions	early	and	so	take	preventative	action.
Getting	Closer	to	the	Patient
New	digital	technologies providing	tailored	advice	mean	that	healthcare	
systems	are	designed	more	for	the	patient’s	convenience,	at	home,	and	less	
around	expensive,	over-stretched	facilities	such	as	hospitals.
AI	Driving	Accuracy
It	will	become	common	for	patients	to	chat	with	artificial	intelligence	health	
advisers	through	messaging	apps	- As	more	people	use	these	services,	the	more	
data	is	collected	and	therefore	the	more	accurate	diagnosis	can	be.
An	Information	Business
Data	and	data	exchange	have	emerged	as	the	‘new	currency’	in
health	care,	and	will	become	a	major	force	in	redefining	relationships,	
transforming	the	industry	into	an	information-driven	business.
Data	Gaps
In	many	instances,	health	data	does	not	yet	follow	the	patient,	creating	gaps	
in	coverage	and	leading	to	fragmented,	uncoordinated	care	that	diminishes	
quality	and	drives	up	costs. In	the	future,	these	gaps	will	disappear.
Individual	Custodians
As	more	information	is	available	to	the	individual,	many	people	are	
able	to	make	more	informed	decisions	about	their	health	because	
they	can	become	custodians	of	their	own	health	records.
Personal	Data	Sharing
The	sharing	of	personal	health	data	with	patients	in	established	systems	
will	give	them	greater	control	over	their	own	wellness.	Patients	will	increasingly	
need	to	trust	in	the	sharing	of	their	own	data	with	others.
Combining	Data	Sets
Picking	the	data	worth	sharing	and	matching	it	with	the	most	appropriate	
platforms	around	specific	issues,	conditions,	demographics	or	public	vs.	
private	healthcare	systems	is	seen	as	the	most	pragmatic	approach.
Predictive	Analysis
As	we	move	to	real-time	synthesis	of	multiple	data	platforms	we	will	gain	
improved	accuracy	and	speed.	Predictive	analytics	and	genetic	profiling	
together	create	more	connected	prediction	and	drive	hyper-personalization
Public	Concerns
Public	concerns	around	the	unregulated	of	use	of	data	are	growing	and,	
unless	controlled	successfully,	as	apps	become	more	popular,	fears	around	how	
personal	data	are	stored	used	and	shared	will	become	more	pointed.
Proprietary	Data
A	significant	challenge	to	progress	in	healthcare	resides	in	the	barriers	
and	restrictions	that	derive	from	the	treatment	of	medical	care	data	
as	a	proprietary	commodity	by	the	organizations	involved.
Stewards	and	Security
Despite	the	increased	enthusiasm	for	patient	data	and	the	adoption	of	EHR,	
insufficient	attention	is	being	paid	to	security.	With	more	prominent	cyber-
attacks,	we	will	trust	our	data	only	to	those	with	the	highest	levels	of	security.
A	Public	Good
Broader	use	of	healthcare	data	requires	not	only	fostering	data	system	
reliability	and	interoperability	but	also	addressing	individual	data	ownership	
and	the	extent	to	which	data	should	constitute	a	public	good.
Public	Benefit	vs.	Personal	Risk
In	linking	and	sharing	more	data	we	will	increasingly	weigh	public	benefits	
against	personal	risk.	The	potential	harm	from	unauthorised release	of	
confidential	data	will	be	a	conundrum	for	many	in	the	healthcare	sector.
Elective	Prevention
Equipped	with	greater	understanding	of	the	individual’s	genetic	disposition
and	new	intervention	technologies,	we	proactively	edit	genes	and	undertake	
minimally	invasive	surgery	to	reduce	the	need	for	major	surgery	in	later	years.
Greater	Evidence
Wider	generation	and	sharing	of	data	shifts	the	scale,	type	and	accuracy	of	
evidence	used	to	make	decisions.	The	best	procedures	become	more	visible	
and	are	better	supported	by	payers and	the	wider	health	industry.
Wearable	Data
Ubiquitous	wearables with	embedded	monitoring	and	diagnostics	unlock	
inaccessible	patient	data.	This	enables	real-time	preventative	healthcare	
solutions,	greater	personal	responsibility	and	a	realignment	of	insurance.
Small	and	Distributed	Surgery
With	the	democratisation	and	digitisation	of	personal	health	data,	surgical	
support	shifts	to	more	local	systems	for	earlier,	minimal	intervention.	Providers	
correspondingly	become	smaller,	de-centralised	and	more	outcome	focused.
Informed	Consumers
More	informed	and	demanding	patients	become	partners	in	their	own	
healthcare.	Equipped	with	a	wealth	of	personal	diagnostic	and	monitoring	
data,	consumers	challenge	regulators	and	healthcare	companies	to	improve.
Changing	Business	Models
Driven	by	new	approaches	for	emerging	markets	and	vertical	integration	on	
pivotal	issues,	new	business	models	emerge.	Wider	insurance	in	India,	frugal	
innovation	and	more	government	focus	on	prevention	act	as	change	catalysts.
Future	Agenda
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The	world’s	leading	open	foresight	program
What	do	you	think?
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