Patient and family rights, is an ongoing process aiming at meeting better than their expectations. The health care providers strive to achieve the task, through a dynamic model. An added value regarding the responsibilities of the patients and their families

1. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Patient And Family
rights &
Responsibilities
14 - September - 2012
Prepared By Dr Gamal Soliman
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2. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Agenda
For patient and
family rights
14 - September - 2012
Prepared By Dr Gamal Soliman
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3. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Administrative Aspects
●Patient Rights &
Responsibilities
●Patient Sedation
●Management of Diabetes in
Pregnancy
●Treatment Expectations
●Cost Of Treatment
●Plan Of Care
●
14 - September - 2012
Prepared By Dr Gamal Soliman
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4. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Part 1
PFR
Administrative
Aspects
14 - September - 2012
Prepared By Dr Gamal Soliman
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5. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
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To
define, Inform, provide copies
and educate
the Policy and Procedures
concerning the rights and
responsibilities
of patients and their families
14 - September - 2012
Prepared By Dr Gamal Soliman
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6. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Every employee entitled to
provide health care to patient
is to respect the rights
& include the right to make decisions
regarding medical care
14 - September - 2012
Prepared By Dr Gamal Soliman
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7. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
ACCESS TO CARE
All patients have the rights to access
the medical care
and get equal treatment regardless
of their age,
gender, religion, race and the right
to be truthfully informed about
options for transfers to
other facilities for care.
14 - September - 2012
Prepared By Dr Gamal Soliman
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8. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
4The right to refuse; to talk with,
or to be seen by anyone
not connected with direct care. Also,
medical record read only by
individuals directly involved
in treatment or monitoring
14 - September - 2012
Prepared By Dr Gamal Soliman
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9. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
To refuse/accept consent to being
photographed and
To wear appropriate personal
clothing and religious or personal items
14 - September - 2012
Prepared By Dr Gamal Soliman
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10. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Having a person of
the same gender present
during certain parts of the physical
examination,
To be interviewed and examined
in a surrounding designed to ensure
reasonable visual and auditory privacy,
14 - September - 2012
Prepared By Dr Gamal Soliman
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11. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
To be interviewed and examined in
a surrounding designed to
ensure reasonable visual and
auditory privacy,
And
To refuse to talk to any individual
that has no relationship to the care
14 - September - 2012
Prepared By Dr Gamal Soliman
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12. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
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To know the identity and professional
status of all individuals providing service.
To be informed and participate
in decisions affecting health care
14 - September - 2012
Prepared By Dr Gamal Soliman
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13. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
To have a second opinion and obtain
a second consultation if requested.
To be provided with health
education that can enhance their
knowledge,
14 - September - 2012
Prepared By Dr Gamal Soliman
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14. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Counseling on modified diet
as appropriate, and
potential drug food inter-actions.
accept or refuse to participate in
human experimentation
or other research
14 - September - 2012
Prepared By Dr Gamal Soliman
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15. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Access to people outside
the hospital by means of
visitors, and by verbal, telephone and written
communication.
The patient may refuse any or
all components of his/her care, but will be
required to sign a Refusal of Treatment and
/ or Discharge Against Medical Advice Form.
14 - September - 2012
Prepared By Dr Gamal Soliman
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16. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
the right to expect reasonable safety
and security.
The use of employee identification badges to be
visible.
the right to be protected from verbal abuse.
Disabled patients have the right to be offered the
necessary treatment
14 - September - 2012
Prepared By Dr Gamal Soliman
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17. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
the right to consult with another specialist
at another facility.
To be informed about the mechanism for
the initiation, review and resolution of patient complaints,
Conflict that
may be presented verbally in person,
by telephone or in writing
will be tracked to completion
by Patient Relations Department Personnel.
14 - September - 2012
Prepared By Dr Gamal Soliman
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18. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
providing accurate and complete
information about present
complaints, past illnesses, hospitalizations,
medications relating to their health.
responsible for his role in assisting
the facility staff in the control for excessive noise,
smoking and visitor’s regulation and control
14 - September - 2012
Prepared By Dr Gamal Soliman
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19. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
following the recommended treatment plan
responsible for keeping appointments
informing treating physician
of the medications used
PFR, LD, PFE, MSpatient&family rights, leadership, pf education
Medical staff
14 - September - 2012
Prepared By Dr Gamal Soliman
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20. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Patient Rights and
Responsibilities
Staff
responsibilities
14 - September - 2012
Prepared By Dr Gamal Soliman
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21. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
The leadership supports patient participation
in care decisions
The patient's signature signifies receiving
the above information
to make an informed decision
14 - September - 2012
Prepared By Dr Gamal Soliman
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22. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Fully discuss his/her plan of care with the physician.
Obtain sufficient information
(in simple layman’s terms)
regarding diagnosis, condition
and treatment from
the physician responsible for care.
14 - September - 2012
Prepared By Dr Gamal Soliman
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23. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Patient should have all questions answered.
The right to request
a second consultation
for opinion if necessary
14 - September - 2012
Prepared By Dr Gamal Soliman
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24. S ilv e r C r e s c e n t D is p e n s a r y – K h o b a r - K S A
Thank you
This man is
suffering, don't
hurt him
14 - September - 2012
Prepared By Dr Gamal Soliman
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