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Google Confidential and Proprietary
Start End Topic Speaker
8:00am 8:15am Registration & Breakfast
8:15am 8:45am Innovation at Google Bob Dillon
8:45am 9:15am The Omni-Channel Approach Liz Serafin
9:15am 9:20am Closing Remarks Bickey Russell
9:20am 10:00am Networking
Agenda
Google Confidential and Proprietary
Innovation at Google
Bob Dillon
Agency Sales Director, Google
Google Confidential and Proprietary
Focus on the user
Think 10x, not 10%
Google’s
approach to
innovation
Google Confidential and Proprietary
THINK 10X, NOT 10%
Google Confidential and Proprietary
THINK 10X, NOT 10%
Google Confidential and Proprietary
THINK 10X, NOT 10%
Google Confidential and Proprietary
Google Confidential and Proprietary
Focus on the user
Think 10x, not 10%
Google’s
approach to
innovation
Google Confidential and Proprietary
FOCUS ON THE USER
Google Confidential and Proprietary
FOCUS ON THE USER
Google Confidential and Proprietary
MOBILE
SIGNALS
MEASUREMENT
FOCUS ON THE USER
Google Confidential and Proprietary
WIN WITH AUDIENCEWIN WITH AUDIENCESIGNALS
Google Confidential and Proprietary
35%
Conversion
Rate Increase
Remarketing Lists for Search ads to segment &
engage past site visitors on Google search
SIGNALS
Google Confidential and Proprietary
MOBILE
SIGNALS
MEASUREMENT
FOCUS ON THE USER
Google Confidential and Proprietary
MOBILE
Google Confidential and Proprietary
YOU HAVE ABOUT 1 MIN162 MINUTES PER DAY150 TIMES PER DAY
MOBILE
Google Confidential and Proprietary
MOBILE
Google Confidential and Proprietary
MOBILE
SIGNALS
MEASUREMENT
FOCUS ON THE USER
Google Confidential and Proprietary
Store visits
Estimated
Total
Conversions
= + + +
Online Conversions
Advertisers see today
Cross-Device
Conversions
Mobile to Computer Computer to ComputerTablet to Computer
12%
Entertainment
8%
Travel
8%
Technology
7%
Retail
Increase in
conversions
measured when
using estimated
total conversions
Calls
MEASUREMENT
Google Confidential and Proprietary
MOBILE
SIGNALS
MEASUREMENT
FOCUS ON THE USER
Google Confidential and Proprietary
Focus on the user
Think 10x, not 10%
Google’s
approach to
innovation
Google Confidential and Proprietary
DISCUSSION
The Omni-Channel Approach for Direct
Response Marketers
“If you always do what you’ve always done, you’ll
always get what you’ve always got.”
-Henry Ford
OMNI-CHANNEL FOR DIRECT RESPONSE
Meeting Agenda
• About Geary LSF
• Digital Media Consumption Trends
• 5 Tips for Omni-channel Approach for Direct
Response Marketers
• Questions
Defining Omni-channel
“Omni-channel is a reflection of the choice that consumers have in how they
engage a brand, and therefore is best represented as how brands enable their
clients and consumers to use these channels to engage with them.”
- Forbes
“Marketers now need to provide a seamless experience, regardless of channel
or device. Consumers can now engage with a company in a physical store, on
an online website or mobile app, through a catalog, or through social media.
They can access products and services by calling a company on the phone, by
using an app on their mobile smartphone, or with a tablet, a laptop, or a
desktop computer. Each piece of the consumer’s experience should be
consistent and complementary.”
- Marketo
OMNI-CHANNEL FOR DIRECT RESPONSE
CREATIVE DEFINED
OMNI-CHANNEL APPROACH
An Omni-Channel Approach
What do you need for an Omni-Channel Approach?
• Your brand to be present
• Your message to be clear
• Your voice to be consistent
We combine Paid, Owned and Earned Media to give you what you need…
Turning your digital ambitions into business results.
OMNI-CHANNEL APPROACH
THE LANDSCAPE
Digital media consumption today
OMNI-CHANNEL FOR DIRECT RESPONSE
Q: What is Spurring Multi-Channel Consumption
A: Better Technology – More Access to Information
OMNI-CHANNEL FOR DIRECT RESPONSE
Digital Spending Outpacing Other Media. Fueled by Mobile and Display
OMNI-CHANNEL FOR DIRECT RESPONSE
Existing Tactics Potential Beyond Traditional Use Cases
OMNI-CHANNEL FOR DIRECT RESPONSE
“Big Data” a key driver of marketing initiatives.
OMNI-CHANNEL FOR DIRECT RESPONSE
Multi Channel
Consumer
Consultation Differs
Among Products
There is no “one size
fits all” solution.
OMNI-CHANNEL
APPROACH
5 Key Tips for the Direct Response Marketer
UNDERSTAND HOW EACH MEDIUM CAN CONTRIBUTE
DEFINE AND COMMUNICATE OVERALL BUSINESS OBJECTIVES
Create sub-
objectives for
plan components
to play into the
whole.
CRAWL, WALK, RUN
• Prioritize initiatives
• Budget constraints
• Likelihood to impact bottom line
• Develop testing plans
• Duration
• Specific metrics
• Deploy in phases
• Isolate to understand
COLLECT AND UNDERSTAND DATA
• Data is key to ensuring programs
can be run as efficiently as
possible
• Allows for specific targeting in
display and social channels
• Points to the right message with the
right experience at the right time
• Provides understanding of
customers and behaviors
• Provides foundation for post-funnel
marketing efforts
BREAK DOWN MEASUREMENT SILOS
• View results in total, as well as individually.
• Centralized tracking is key to building performance story
• Defines metrics in the same way across media
• One view of performance data
• Cross channel attribution can begin to show how tactics and vehicles influence each other.
OMNI-CHANNEL FOR DIRECT RESPONSE
Tips for the Omni-channel Approach
Understand the potential role of various tactics
Define objectives (overarching and individual)
Prioritize and develop phases
Capture and analyze data
Tie it all together with cohesive measurement
Thank You.
Google Partner Agency Digital Breakfast with Geary LSF

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Google Partner Agency Digital Breakfast with Geary LSF

  • 1.
  • 2. Google Confidential and Proprietary Start End Topic Speaker 8:00am 8:15am Registration & Breakfast 8:15am 8:45am Innovation at Google Bob Dillon 8:45am 9:15am The Omni-Channel Approach Liz Serafin 9:15am 9:20am Closing Remarks Bickey Russell 9:20am 10:00am Networking Agenda
  • 3. Google Confidential and Proprietary Innovation at Google Bob Dillon Agency Sales Director, Google
  • 4. Google Confidential and Proprietary Focus on the user Think 10x, not 10% Google’s approach to innovation
  • 5. Google Confidential and Proprietary THINK 10X, NOT 10%
  • 6. Google Confidential and Proprietary THINK 10X, NOT 10%
  • 7. Google Confidential and Proprietary THINK 10X, NOT 10%
  • 9. Google Confidential and Proprietary Focus on the user Think 10x, not 10% Google’s approach to innovation
  • 10. Google Confidential and Proprietary FOCUS ON THE USER
  • 11. Google Confidential and Proprietary FOCUS ON THE USER
  • 12. Google Confidential and Proprietary MOBILE SIGNALS MEASUREMENT FOCUS ON THE USER
  • 13. Google Confidential and Proprietary WIN WITH AUDIENCEWIN WITH AUDIENCESIGNALS
  • 14. Google Confidential and Proprietary 35% Conversion Rate Increase Remarketing Lists for Search ads to segment & engage past site visitors on Google search SIGNALS
  • 15. Google Confidential and Proprietary MOBILE SIGNALS MEASUREMENT FOCUS ON THE USER
  • 16. Google Confidential and Proprietary MOBILE
  • 17. Google Confidential and Proprietary YOU HAVE ABOUT 1 MIN162 MINUTES PER DAY150 TIMES PER DAY MOBILE
  • 18. Google Confidential and Proprietary MOBILE
  • 19. Google Confidential and Proprietary MOBILE SIGNALS MEASUREMENT FOCUS ON THE USER
  • 20. Google Confidential and Proprietary Store visits Estimated Total Conversions = + + + Online Conversions Advertisers see today Cross-Device Conversions Mobile to Computer Computer to ComputerTablet to Computer 12% Entertainment 8% Travel 8% Technology 7% Retail Increase in conversions measured when using estimated total conversions Calls MEASUREMENT
  • 21. Google Confidential and Proprietary MOBILE SIGNALS MEASUREMENT FOCUS ON THE USER
  • 22. Google Confidential and Proprietary Focus on the user Think 10x, not 10% Google’s approach to innovation
  • 23. Google Confidential and Proprietary DISCUSSION
  • 24.
  • 25. The Omni-Channel Approach for Direct Response Marketers
  • 26. “If you always do what you’ve always done, you’ll always get what you’ve always got.” -Henry Ford
  • 27. OMNI-CHANNEL FOR DIRECT RESPONSE Meeting Agenda • About Geary LSF • Digital Media Consumption Trends • 5 Tips for Omni-channel Approach for Direct Response Marketers • Questions
  • 28.
  • 29. Defining Omni-channel “Omni-channel is a reflection of the choice that consumers have in how they engage a brand, and therefore is best represented as how brands enable their clients and consumers to use these channels to engage with them.” - Forbes “Marketers now need to provide a seamless experience, regardless of channel or device. Consumers can now engage with a company in a physical store, on an online website or mobile app, through a catalog, or through social media. They can access products and services by calling a company on the phone, by using an app on their mobile smartphone, or with a tablet, a laptop, or a desktop computer. Each piece of the consumer’s experience should be consistent and complementary.” - Marketo OMNI-CHANNEL FOR DIRECT RESPONSE
  • 30.
  • 31. CREATIVE DEFINED OMNI-CHANNEL APPROACH An Omni-Channel Approach What do you need for an Omni-Channel Approach? • Your brand to be present • Your message to be clear • Your voice to be consistent We combine Paid, Owned and Earned Media to give you what you need… Turning your digital ambitions into business results.
  • 33. THE LANDSCAPE Digital media consumption today
  • 34. OMNI-CHANNEL FOR DIRECT RESPONSE Q: What is Spurring Multi-Channel Consumption A: Better Technology – More Access to Information
  • 35. OMNI-CHANNEL FOR DIRECT RESPONSE Digital Spending Outpacing Other Media. Fueled by Mobile and Display
  • 36. OMNI-CHANNEL FOR DIRECT RESPONSE Existing Tactics Potential Beyond Traditional Use Cases
  • 37. OMNI-CHANNEL FOR DIRECT RESPONSE “Big Data” a key driver of marketing initiatives.
  • 38. OMNI-CHANNEL FOR DIRECT RESPONSE Multi Channel Consumer Consultation Differs Among Products There is no “one size fits all” solution.
  • 39. OMNI-CHANNEL APPROACH 5 Key Tips for the Direct Response Marketer
  • 40. UNDERSTAND HOW EACH MEDIUM CAN CONTRIBUTE
  • 41. DEFINE AND COMMUNICATE OVERALL BUSINESS OBJECTIVES Create sub- objectives for plan components to play into the whole.
  • 42. CRAWL, WALK, RUN • Prioritize initiatives • Budget constraints • Likelihood to impact bottom line • Develop testing plans • Duration • Specific metrics • Deploy in phases • Isolate to understand
  • 43. COLLECT AND UNDERSTAND DATA • Data is key to ensuring programs can be run as efficiently as possible • Allows for specific targeting in display and social channels • Points to the right message with the right experience at the right time • Provides understanding of customers and behaviors • Provides foundation for post-funnel marketing efforts
  • 44. BREAK DOWN MEASUREMENT SILOS • View results in total, as well as individually. • Centralized tracking is key to building performance story • Defines metrics in the same way across media • One view of performance data • Cross channel attribution can begin to show how tactics and vehicles influence each other.
  • 45. OMNI-CHANNEL FOR DIRECT RESPONSE Tips for the Omni-channel Approach Understand the potential role of various tactics Define objectives (overarching and individual) Prioritize and develop phases Capture and analyze data Tie it all together with cohesive measurement