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Key Tools and How to Use Them to
Grow Your Business
Patrick Flanagan
CCO of Administrate
• Joined Administrate late 2014
• Based in Edinburgh
• Passionate about Administrate and the
market we are in
• Background in scaling companies with
Sales and Customer Success
Why is everyone always talking about growth? Why do we care about growth at
Administrate? Why do we care about our customers growing?
• Debate at previous company in 2009
• According to Credit Suisse, publicly traded companies in 2017 were lasting an
average of less than 20 years versus 60 years in 1950. Why?
• Lower barrier to entry
• Technology disruption
• Global economy, more competition
• Business is growing and changing around us, if we don’t adapt and grow, we will
shrink or go away
• Growth is hard, it is painful, it is an impetus for change, you have to change to survive
Growth - Why Grow?
• Organic - Win new business in your same market
• Organic - Win new business in a different market
• Acquisition – same market
• Acquisition – new market
• Organic - Expansion of existing accounts
• New regions, divisions, etc
• Introducing new products
• Cross selling products
Growth - How do you grow?
• Organic - Win new business in your same market
• Organic - Win new business in a different market
• Acquisition – same market
• Acquisition – new market
• Organic - Expansion of existing accounts
• New regions, divisions, etc
• Introducing new products
• Cross selling products
Growth - How do you grow?
• Sales and Marketing Strategy Templates – fill these out at least yearly, review at least
every six months – (pro tip - schedule it or it won’t happen)
• Have a cohesive tech stack informed by your Sales and Marketing Strategies
Growth – Tools for Organic Growth – New Business
Growth – Tech Stack
MARKETING SALES CUSTOMER SUCCESS
Market analysis
Lead capture
Lead source
Augmentation tool
Marketing Automation tool
Post or fulfilment on demand integration
with your MA tool
Marketing analytics tool
Sales System
Phone/Web Conference
CRM
Phone/Web Conference
Growth – Tech Stack – Market Analysis
Growth – Tech Stack – Lead Capture
Growth – Tech Stack – Lead Source
Growth – Tech Stack – Augmentation
Growth – Tech Stack – Marketing Automation
Growth – Tech Stack –Tactile Marketing Automation
Growth – Tech Stack – Marketing Analytics
Growth – Tech Stack – Sales System
Growth – Tech Stack – Integrated Phone/Conf/Msg
Growth – Tech Stack – Calendar/Mail Sync
Growth – Tech Stack – Email Tracker
Growth – Tech Stack – CRM
Growth – Tech Stack – Survey Tool
Growth –Tech Stack Workflow
Growth –Sample Tech Stack Workflow (Advanced)
Growth – Sample Tech Stack Workflow (Basic)
Administrate is a fullservice offeringnow. We are dedicated to your success!
• Administrate Account Managers
• Administrate Development Portal – Administrate API
• Administrate PRO
Growth – Leverage Administrate Resources
Growth – Leverage Administrate Resources – Account Managers
TEAM HIGHLANDER
TEAM EAGLE
We can’t (and shouldn’t) be everything, but
we can integrate with
almost everything!
Administrate Vision – Platformfor Education
Growth – Leverage Administrate Resources - API
Growth – Leverage Administrate Resources – Administrate PRO
THANKS!
email your Account Managementteamif you wantthe
FREE SALES STRATEGY TEMPLATE
or have any other questions!
teameagle@getadministrate.com
teamhighlander@getadministrate.com

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LITE 2018 – Key Tools and How to Use Them to Grow Your Business [Patrick Flanagan]

  • 1. Key Tools and How to Use Them to Grow Your Business
  • 2. Patrick Flanagan CCO of Administrate • Joined Administrate late 2014 • Based in Edinburgh • Passionate about Administrate and the market we are in • Background in scaling companies with Sales and Customer Success
  • 3. Why is everyone always talking about growth? Why do we care about growth at Administrate? Why do we care about our customers growing? • Debate at previous company in 2009 • According to Credit Suisse, publicly traded companies in 2017 were lasting an average of less than 20 years versus 60 years in 1950. Why? • Lower barrier to entry • Technology disruption • Global economy, more competition • Business is growing and changing around us, if we don’t adapt and grow, we will shrink or go away • Growth is hard, it is painful, it is an impetus for change, you have to change to survive Growth - Why Grow?
  • 4. • Organic - Win new business in your same market • Organic - Win new business in a different market • Acquisition – same market • Acquisition – new market • Organic - Expansion of existing accounts • New regions, divisions, etc • Introducing new products • Cross selling products Growth - How do you grow?
  • 5. • Organic - Win new business in your same market • Organic - Win new business in a different market • Acquisition – same market • Acquisition – new market • Organic - Expansion of existing accounts • New regions, divisions, etc • Introducing new products • Cross selling products Growth - How do you grow?
  • 6. • Sales and Marketing Strategy Templates – fill these out at least yearly, review at least every six months – (pro tip - schedule it or it won’t happen) • Have a cohesive tech stack informed by your Sales and Marketing Strategies Growth – Tools for Organic Growth – New Business
  • 7. Growth – Tech Stack MARKETING SALES CUSTOMER SUCCESS Market analysis Lead capture Lead source Augmentation tool Marketing Automation tool Post or fulfilment on demand integration with your MA tool Marketing analytics tool Sales System Phone/Web Conference CRM Phone/Web Conference
  • 8. Growth – Tech Stack – Market Analysis
  • 9. Growth – Tech Stack – Lead Capture
  • 10. Growth – Tech Stack – Lead Source
  • 11. Growth – Tech Stack – Augmentation
  • 12. Growth – Tech Stack – Marketing Automation
  • 13. Growth – Tech Stack –Tactile Marketing Automation
  • 14. Growth – Tech Stack – Marketing Analytics
  • 15. Growth – Tech Stack – Sales System
  • 16. Growth – Tech Stack – Integrated Phone/Conf/Msg
  • 17. Growth – Tech Stack – Calendar/Mail Sync
  • 18. Growth – Tech Stack – Email Tracker
  • 19. Growth – Tech Stack – CRM
  • 20. Growth – Tech Stack – Survey Tool
  • 22. Growth –Sample Tech Stack Workflow (Advanced)
  • 23. Growth – Sample Tech Stack Workflow (Basic)
  • 24. Administrate is a fullservice offeringnow. We are dedicated to your success! • Administrate Account Managers • Administrate Development Portal – Administrate API • Administrate PRO Growth – Leverage Administrate Resources
  • 25. Growth – Leverage Administrate Resources – Account Managers TEAM HIGHLANDER TEAM EAGLE
  • 26. We can’t (and shouldn’t) be everything, but we can integrate with almost everything! Administrate Vision – Platformfor Education
  • 27. Growth – Leverage Administrate Resources - API
  • 28. Growth – Leverage Administrate Resources – Administrate PRO
  • 29. THANKS! email your Account Managementteamif you wantthe FREE SALES STRATEGY TEMPLATE or have any other questions! teameagle@getadministrate.com teamhighlander@getadministrate.com

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