Gina Calcaterra Bhawalkar

San Francisco Bay Area United States

Director of Customer Experience Research, VP at Bank of the West

Finance / Banking / Insurance

I am a passionate customer advocate, leveraging techniques such as future state journey mapping to align leaders and develop strategy with the end customer at the forefront. My unique background in the user experience, customer experience, and accessibility fields positions me well to design and research impactful experiences crafted with all customers in mind, regardless of age or ability. Notable achievements include: - Built the User Experience function at Scottrade from the ground up , growing a team of one to a team of ten over five years and establishing all UX Design and UX Research processes. Result is a team that is now fully understood, respected, and embedded in the sof...