Slideshow presenting some principles of process mapping

1. OPTION BUSINESS PROCESSES OVERVIEW Market Intelligence Sales Forecasting Business Planning Purchase Requisition Company Documents Ongoing Portfolio Management End of Life Customer Relationship Mgt Customer Supply Agreement Sales Pricing Process Sales Order Processing After Sales Support Operational Sales Reporting Supply Chain Planning Preproduction Planning Production Planning Production Execution Inventory Management Operational PSP reporting Supplier Selection & Evaluation Purchase Order Processing Operational Purchase Reporting Accounts Payables Accounts Receivables Asset Accounting Closing Cash Management Govern., Risk Compliance Financial Reporting Infrastructure Application SW Support Master Data Management Information Mgt Support Business Process Support IPR Management CUST. P.Man Order PSP PROC FIN. HR IS CORP Financial Planning Idea Mgt Concept, Feasibility & Approval NPD Planning Product Development BOM Mgt New Product Intro. (pre-production) Product Dev. Support Compliance Mgt NPDP Human Resource planning Recruitment/ Hiring Training & personal development Managing Worktime Payroll Administra-tion Travel Planning Operational HR Reporting Compensation & benefits Customer Specification Definition Customisation Planning Customisation Implementation Engineering Change Mgt Release Mgt Customisation Reporting Operational NPD reporting

3. CUSTOMISATION AS AN EXAMPLE Customisation process INPUTS Customer specification Supply agreement Logistics requirement Legal Type Approval requirements An order OUTPUTS Delivered Customised product (meeting SA, LR and legal requirements) Unlock codes and other customer required information to the correct person An Invoice Departmental reports and records Management reports RESOURCES Staff –Project plan Components - BOM Test Equipment Customisation database CONTROLS SOPs Customer Approvals Internal reviews Company Policies TA Bodies Planning tool