2. Introducing one self
• It’s Martin from Granada in Spain here. Could
I speak to John, please.
• Yes, speaking. How can I help you.
• Hi, John. How are things?
• Hello, can I help you?
• Yes, I run / have a company and some of my
staff need mobile phones.
3. Ordering Items
• We would like to order some sunglasses from
your company.
• I am thinking of placing quite a large order about
50,000 at the price you gave us in the e mail
• Great!
• We are thinking of placing a quite a large order
of mobile phones
• How many would you like to order, sir?
• Well, we can/would like to order …..
4. * I am afraid that would be a bit difficult.
* I am afraid we don’t have that many phones
in our stock in the shop right now, but we can
order for you straight away.
•But I could probably get you five of the
phones today and the rest in one week.
• I am afraid that would be a little bit
difficult for us. We don’t have a lot in
stock.
•That sounds fine.
•You can have a flat monthly fee for the
phones.
5. Checking Information
• So, when you say you want the phones from us are you
saying you also you want an account with us.
• We have got good company accounts for example you
can pay flat monthly fee for all phones
• Let me check if I understand you. We pay one fee for
every month.
• You don’t pay for the phones, you just pay the calls
• You mean include the overseas phones.
• How do you feel about that?
• I’ll think it over and may be get back to you.
• What sort of quantity are you thinking of?
