What makes a learning organization? How does it reflect to IT domain? What do we mean by environment? What does it take to get peoples commitment into the business? What leadership styles are out there? The inner work that needs to be done within mind/heart and soul

1. Intro to Learning Organization
Leading Via Environment Design
By: Hakan Cuzdan

2. Business Model
define
build
test
learn

3. Customer Journey
REFERENCE: Rail Europe Experience Map

4. Agile Contracts
Online User Testing
Prototype Driven Development
Model Based Testing
Customer Journey
REFERENCE:
Big Visible: Transformation Beyond Agile Teams

5. Exercise 1 (5 mins)
In a couple, describe the big picture, which is
so far presented, in your own words.
Audience Summary (5 mins)

6. Exercise 2 (5 mins)
● Explain briefly your companies business model
● Explain your role in the business model
Audience Summary (5 mins)

7. Exercise 3 ( 3 mins )
● A quick poll: Is the business model, which you
mentioned a common understanding, a bottom
down fed story ?
● A quick poll: Hands up if you feel committed by
heart to your companies business model, in the
scale:
– 1-3, 3-5, 5-7, 7-10

8. Why do you feel (un)-committed ?
● A question, whose answers we look for ..

9. Wholistic View (Consider your
current workplace)
Culture
LEADERSHIP
Product
Management
ExecutionExecution Delivery
Organization
REFERENCES:
Big Visible: Transformation Beyond Agile Teams
Big Visible: Leading Through Environment Design

10. ( Consider your current workplace )
REFERENCES:
Big Visible: Transformation Beyond Agile Teams
Big Visible: Leading Through Environment Design

11. Exercise 4 (10 mins : 5 per each
person in a pair)
● Consider your current workplace from the
viewpoint:
– wholistic view
– Environment
Imagine your company consists of a team, formed
by people, which are only YOU.
CEO YOU Colleagues: You

12. Exercise 4 (10 mins : 5 per each
person in a pair)
Describe 3 areas of improvement in colleague
you to enable a better learning organization
Describe improvement suggestions
CEO YOU Colleagues You
Summary of
thoughts 10
mins

13. REFERENCES:
Big Visible: Transformation Beyond Agile Teams
Big Visible: Leading Through Environment Design

14. Exercise 5: (ask a volunteer, 5 mins)
● In your current workplace, imagine an issue is
found that would delay the project considerably
and causes financial fines to be paid to
customer due to delay
● If you found out the issue, what would you do?
● How would people react to bad news in your
company at every level ?

15. Home Take Aways
● Learning organization is a brain
● You are a neuron in the brain
● Work on the issues in your own brain
● Balance directive leadership with catalitic, so that all
neurons get activated!
● To be able to dance all-together in an organization: we
need rhythm (build, test, analyze, learn), we need
techniques (RnD methodologies) and we need to bond
together (company culture & leadership styles)

16. Resources
● An Agile-Centric Service Development Framework
● Enterprise Lean Startup
● Big Visible: Leading Through Environment Design
● Big Visible: Transformation Beyond Agile Teams