Etiquette and Protocol ch 1 p1

1. Dr / Hany Atef
Dr/ Hany Atef1
Ch 1-P1

2.  What do we mean by etiquette?
 Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a
society, social class, or group.
Dr/ Hany Atef
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3.  Etiquette, decorum, propriety imply observance
of the formal requirements governing behavior in
polite society. Etiquette refers to conventional
forms and usages: the rules of etiquette.
Decorum suggests dignity and a sense of what is
becoming or appropriate for a person of good
breeding: a fine sense of decorum
Dr/ Hany Atef
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4. etiquette
Noun
Conventional requirements as to social behavior; proprieties of
conduct as established in any class or community or for any
occasion.
A prescribed or accepted code of usage in matters of ceremony,
as at a court or in official or other formal observances.
The code of ethical behavior regarding professional practice or
action among the members of a profession in their dealings with
each other: medical etiquette.
Dr/ Hany Atef
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5. Need for Etiquette
Etiquette makes you a cultured individual who leaves his mark
wherever he goes.
Etiquette teaches you the way to talk, walk and most importantly
behave in the society.
Etiquette is essential for an everlasting first impression. The way you
interact with your superiors, parents, fellow workers, friends speak a
lot about your personality and up- bringing.
Dr/ Hany Atef
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6. Need for Etiquette
Etiquette enables the individuals to earn respect and appreciation
in the society.
No one would feel like talking to a person who does not know how
to speak or behave in the society. Etiquette inculcates a feeling of
trust and loyalty in the individuals. One becomes more responsible
and mature. Etiquette helps individuals to value relationships.
Dr/ Hany Atef
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7.  Impact of Etiquette in Today’s Life:
 Etiquette provides personal security. Knowing how to
behave appropriately in a given situation makes you
more comfortable.
 It protects the feelings of others. Proper
etiquette requires that you make others
comfortable and protect their feelings. You do
not point out their errors or draw attention to
their mistakes.
Dr/ Hany Atef
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8.  Impact of Etiquette in Today’s Life:
 It makes communication clearer. Etiquette
enhances communication by breaking down
barriers, not erecting them.
 It will enhance your status at work. In any
working situation, you are perceived as more
capable, more professional, and more
intelligent if you are familiar with the proper
code of conduct for the workplace.
Dr/ Hany Atef
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9. Impact of Etiquette in Today’s Life:
Etiquette provides personal security. Knowing how to
behave appropriately in a given situation makes you
more comfortable.
It protects the feelings of others. Proper etiquette requires that you
make others comfortable and protect their feelings. You do not point
out their errors or draw attention to their mistakes.
It makes communication clearer. Etiquette enhances communication
by breaking down barriers, not erecting them.
It will enhance your status at work. In any working situation, you are
perceived as more capable, more professional, and more intelligent
if you are familiar with the proper code of conduct for the workplace.
Dr/ Hany Atef
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10.  Difference Between General Etiquettes and
Mannerism:
 Manners can remain similar across cultures;
etiquettes definitely change depending on
culture and customs. Manners and etiquette
are also different in the type of skills that is
required.
 Manners are most often imbedded from a
younger age, while etiquette requires waiting
for the child to turn a specific age. Manners
and etiquette are critical terms for functioning
efficiently in any society. Manners and
etiquette can be exchanged; more often than
not these words are used in complete different
contexts.
Dr/ Hany Atef
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11.  Difference Between General Etiquettes and
Mannerism:
 Manners can be considered as the stepping
stone or a framework for establishing etiquette.
 Some experts suggest that manners are
basically a generalized set of rules that are a
part of every society, while others disagree
stating that it is not just a generalized set of
rules but rather a set of actions that are done in
consideration of others.
Dr/ Hany Atef
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12.  Difference Between General Etiquettes and
Mannerism:
 On the other hand, etiquettes are a set of
societal rules that are usually followed by a
good mannered member of a society.
Etiquettes change depending on the culture
and the standing of the individual in the
society.
 For example, a middle class person will have a
different set of etiquettes, compared to an
upper class person. However, both of them
can have the same set of manners.
Dr/ Hany Atef
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13.  Difference Between General Etiquettes and
Mannerism:
 Manners include things such as respecting the
elders, respecting other people’s property, not
speaking in a rude manner, asking for
permission before taking someone’s property,
not staring, not talking about someone behind
someone’s back, etc.
 These are a few examples of what having
manners include. These manners are generally
taking into consideration another person and
his feelings. It is also the same in every culture
and society.
Dr/ Hany Atef
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14.  Basic Etiquette
 Be yourself – and allow others to treat you with
respect. Let this one sink in, ladies. ...
 Say “Thank You” ...
 Give Genuine Compliments. ...
 Don't be Boastful, Arrogant or Loud. ...
 Listen Before Speaking. ...
 Speak with Kindness and Caution. ...
 Do Not Criticize or Complain. ...
 Be Punctual.
Dr/ Hany Atef
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15.  Be yourself – and allow others to treat you with
respect
 Let this one sink in, ladies. Who you are is
perfectly acceptable, and, you are worthy of
being treated courteously. Working out the
rough edges can be a lifelong process, and now
is a really good time to start!
Dr/ Hany Atef
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16.  Say “Thank You”
 When someone gives you a compliment or does
something nice, the best response is a simple
“Thank you.” Please also remember, “Please,”
“Excuse me,” and “You’re welcome,” which are
other marks of good manners.
Dr/ Hany Atef
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17.  Give Genuine Compliments
 A fundamental rule of good manners is to give.
When you meet someone, you can always think
of a genuine compliment to give, along with
your attention and interest. A “Hello” or “How
are you?” is most often not enough. Be generous
with sincere words of praise, warm greetings,
sympathy, or whatever is appropriate to the
occasion.
Dr/ Hany Atef
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18.  Don’t be Boastful, Arrogant or Loud
 When in polite company, always exercise self-
control and good taste. Your voice, your
behavior and even your clothing should reflect
understated elegance. Please do not brag
about accomplishments; a well-mannered
person has no need for self-advertisement. Let
your deeds speak for themselves.
Dr/ Hany Atef
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19.  Listen Before Speaking
 Respect for others is a requirement of good
manners. Listening to others is a way to show
respect. Be genuinely interested in others; learn
their names, and encourage them to talk about
themselves. Never interrupt. Look them in the
eye, and listen carefully.
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20.  Speak with Kindness and Caution
 Before speaking to others, consider what effect
your words will have. Also remember the
language of the body (your posture and your
mannerisms) is actually more important than the
language of words.
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21.  Do Not Criticize or Complain
 Negativity in any form is to be avoided. Ignore
gossip; don’t participate. If you disagree with
others, do so respectfully (agree to disagree).
Since we all need to vent, reserve your ‘bitch’
sessions to your one or two closest friends/family
members….period!
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22. Be Punctual
 Appreciate the value of time, yours and others. If
you make an appointment, arrive on time. If you
must be late, call first. Never arrive early for a
social engagement (this is fine in a business
setting). Lingering good-byes merely cause
frustration and can ruin an otherwise good time.
A quick, simple exit at the proper time is usually
appreciated.
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23. Do Not Embarrass Others
 Demeaning anyone with rude jokes or an
unwelcome nickname is disrespectful. In
conversation, never ask embarrassing questions
about relationships, or asking how much was
paid for something (my Grandmother said that
discussing money is ‘vulgar!! Funny word, AND
she was right…. : D )
 Act and Look Your Best
 Take time and care in how you present yourself –
both in appearance and in manners.
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