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In a Survey conducted by 40 Inspiring Social Media Case Studies

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In a Survey conducted by American Express on
Social Customer Service, data revealed:
People are likely to tell 27 people about their bad service experiences compared to
just 12 people if they encountered good service.
When faced poor service, more than 60% of customers would give a company 2
chances before they took their business elsewhere
Two in five people vent their frustration about a negative customer experiences on
social media.
Around 7 in 10 consumers avoid businesses with poor service
Around 4 in 5 people in Singapore are wiling to spend an average of 14% more on
service excellence

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In a Survey conducted by American Express on Social Customer Service, data revealed: People are likely to tell 27 people about their bad service experiences compared to just 12 people if they encountered good service. When faced poor service, more than 60% of customers would give a company 2 chances before they took their business elsewhere Two in five people vent their frustration about a negative customer experiences on social media. Around 7 in 10 consumers avoid businesses with poor service Around 4 in 5 people in Singapore are wiling to spend an average of 14% more on service excellence

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