IT operations analytics(ITOA) plays key role by providing intelligence that makes business sense out of the real-time data being generated by infrastructure components and applications.

1. What is ITOA?

2. • Helps discover complex patterns in high volumes of IT system usage and performance data
• Helps to identify problems and system behaviors faster, so as to rectify the problem(s) before they
can arise
• Automates the process of collecting, organizing, analyzing, and identifying patterns in a highly
distributed, diverse and continuously changing application data environment.
• Ensures an improved IT system performance and continuity
• Relies heavily on Big Data Analytics.
Gartner, a leading IT analyst firm, came up with the term “IT
Operations Analytics (ITOA)”.
It refers to a set of processes and technologies that
predominantly aims to assist IT Operations teams by applying
analytic methods to data for:
• Prediction of Incident
• Root Cause Analysis
• Triage
• Performance Management & Optimization
• Capacity Management & Optimization
Gartner, a leading IT analyst firm, came up with the term “IT Operations Analytics (ITOA)”.
It refers to a set of processes and technologies that:

3. The evolution of IT monitoring and management
•The industry’s shift from reactive, forensic analysis, to real-time
predictive analysis
•Difficulties and limitations in analyzing millions of data points in a
widely distributed network and complex IT environments
WHY ITOA ?

4. • Reduces mean-time-to repair (MTTR) due to rapid problem determination
and application diagnostics
• Avoids downtime, thereby increasing the overall availability of the
applications
• Reduces operations cost with the efficient use of skilled personal, so that
they can focus on critical issues.
• Increases insights into correlation of end-user interaction and business
activity.
• Provides business stakeholders with real-time insights
• Helps in extracting meaningful information by performing calculations on
large amounts of data.
• Applies pattern and statistics based algorithms, to automatically analyze all
changes that occurred since the last time, system under monitoring was
working fine
• Performs quick checks to determine the success of the changes, before
any change is executed
ITOA has following advantages:
Advantages of ITOA

5. According to Gartner, the demand for ITOA is
increasing rapidly among large and small to midsize
enterprises.
ITOA spend in 2014 - $1.7 billion | Expected growth:
Approximately 70% through 2015
• 20% increase in the number of global 2000 enterprises
giving ITOA a higher priority (from 2012 to 2015)
• By 2017, around 15% of the enterprises will use ITOA;
up from 5% today
Market Predictions on ITOA
The Future of ITOA

6. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
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7. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
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