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Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Insurance 2020 and beyond, are
Insurers ready?
How to prepare for digital shift & innovation
in insurance
2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Insurance in 202X- A time machine view in the future
Time bound real time insurance products & services
Dynamic premium pricing enabled by advanced analytics
Reduction in contract complexity with standardized products & services
Simple & faster tracking of insurance transactions
Ability to gift/share insurance credits like tangible materials based on need
Omni channel for insurance with collaboration between service providers across the globe
3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Differentiator between the winners & the losers of tomorrow- 3 Focus Areas
IT Transformation
Integrated IT systems and
process across the business
value chain
Data center consolidation
Operation outsourcing
Advanced analytics for
efficient products/services
Probabilistic models for
effective pricing – Telematics,
etc.
Actuarial services
Next generation
technology
partnerships
Partnerships to proactively
support, share investments,
building capabilities &
capacities
Creation of integrated
engagement models
(Asset monetization, Data
super markets, etc.)
Defined frameworks for
evaluating vendors and
technology partners
Business prioritization
Integrated product offering
(cross-sell capabilities)
Uniform customer experience
management (Digitalization of
services)
Agents consolidation
Omni-channel initiatives
Business Problems- Top 3 issues and differentiators for future!
Cost
pressure &
business
growth
balance
Evaluate & engage
with the next gen
technology
partner
Define & re-
align the
business
priorities
4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Key Attributes of a Transformed Organization
But in order to reap this transformed organization
structure the insurance companies will need a robust
target operating model
Transformed organization structure will enable
consumers to receive customized insurance
services
Insurance procurement & claims with different
platforms will be highly agile & lean
Data interaction layer with outsourced service
providers will offer a 360 degree view of data & easy
integration
Insurance Company in 202X- Transformed Organization Structure
5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CLICK TO DOWNLOAD THE WHITE PAPER
With the advent of digital disruption in eventually every business, insurance as an industry is getting embedded with technology at
all stages. But with the pressure to balance both cost and business growth, there is an evident need for partnerships with the
next-generation technology providers to share investments, build capabilities and outcome based models for collaboration. This is
resulting in CIOs, IT leaders and business managers ask questions:
1. How will the technology & digital disruption effect insurance as a business?
2. What are the frameworks through which existing vendors/strategic technology partners can be evaluated?
3. What will be the integration engagement model when collaborating with the next generation technology partners
4. What will be the next level operating models & structures for a transformed insurance service provider?
White Paper – Insurance in 2020 and beyond, are the insurers ready?
Insurance 2020: How to prepare for digital shift & innovation in insurance

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Insurance 2020: How to prepare for digital shift & innovation in insurance

  • 1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com Insurance 2020 and beyond, are Insurers ready? How to prepare for digital shift & innovation in insurance
  • 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Insurance in 202X- A time machine view in the future Time bound real time insurance products & services Dynamic premium pricing enabled by advanced analytics Reduction in contract complexity with standardized products & services Simple & faster tracking of insurance transactions Ability to gift/share insurance credits like tangible materials based on need Omni channel for insurance with collaboration between service providers across the globe
  • 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Differentiator between the winners & the losers of tomorrow- 3 Focus Areas IT Transformation Integrated IT systems and process across the business value chain Data center consolidation Operation outsourcing Advanced analytics for efficient products/services Probabilistic models for effective pricing – Telematics, etc. Actuarial services Next generation technology partnerships Partnerships to proactively support, share investments, building capabilities & capacities Creation of integrated engagement models (Asset monetization, Data super markets, etc.) Defined frameworks for evaluating vendors and technology partners Business prioritization Integrated product offering (cross-sell capabilities) Uniform customer experience management (Digitalization of services) Agents consolidation Omni-channel initiatives Business Problems- Top 3 issues and differentiators for future! Cost pressure & business growth balance Evaluate & engage with the next gen technology partner Define & re- align the business priorities
  • 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Key Attributes of a Transformed Organization But in order to reap this transformed organization structure the insurance companies will need a robust target operating model Transformed organization structure will enable consumers to receive customized insurance services Insurance procurement & claims with different platforms will be highly agile & lean Data interaction layer with outsourced service providers will offer a 360 degree view of data & easy integration Insurance Company in 202X- Transformed Organization Structure
  • 5. 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com CLICK TO DOWNLOAD THE WHITE PAPER With the advent of digital disruption in eventually every business, insurance as an industry is getting embedded with technology at all stages. But with the pressure to balance both cost and business growth, there is an evident need for partnerships with the next-generation technology providers to share investments, build capabilities and outcome based models for collaboration. This is resulting in CIOs, IT leaders and business managers ask questions: 1. How will the technology & digital disruption effect insurance as a business? 2. What are the frameworks through which existing vendors/strategic technology partners can be evaluated? 3. What will be the integration engagement model when collaborating with the next generation technology partners 4. What will be the next level operating models & structures for a transformed insurance service provider? White Paper – Insurance in 2020 and beyond, are the insurers ready?