3. In this pdf file, you can ref behavioural interview tips, behavioural interview questions
and answers materials related such as:
• types of interview questions
• interview thank you letters
• interview secrets
• job interview mistakes
• interview dress tips…
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• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
5. 1. What is behavioral interview questions
Behavioral interviews are based on the
premise that a person's past performance
on the job is the best predictor of future
performance. When a company uses
behavioral interviewing they want to
know how you act and react in certain
circumstances. They also want you to
give specific "real life" examples of how
you behaved in situations relating to the
questions.
In a behavioral interview, an employer
has decided what skills they need for the
job and the questions you will be asked
will be geared to finding out if you have
those skills. The interviewer wants to
know how you handled a situation, rather
than just gathering information about you.
Useful materials: • interviewquestions360.com/free-ebook-145-interview-questions-and-answers
• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
6. 2. Examples of behavioral interview questions
• Customer service: Tell me about a time
when you went out of your way to provide
the best possible customer service. What
did you do and how did the customer
respond?
• Teamwork: Give me an example of how
you adjusted to a co-worker's working
style in order to achieve your performance
objectives.
• Conflict: Tell me about a time that you
resolved an issue with a difficult
colleague.
• Leadership: Give me an example of a
situation when you assumed a leadership
role.
• Problem solving: Describe a situation
when your experience did not prepare you
for a set task and how you dealt with it.
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• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
7. 3. How to respond to these types of questions
A popular way of preparing responses to
behavioral interview questions is the
"STAR method:"
• Situation: Review your career history
for a situation which had a positive
outcome
• Task: Describe what you had to do
• Action: Detail the actions necessary to
fulfill your obligations.
• Result: Explain the result
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8. 4. You may find the following helpful to prepare your
answers using the STAR method:
• Review the job description to evaluate the
necessary skills.
• Review your résumé to identify your relevant
achievements and skills for the position.
• Highlight your top three or five attributes and
skills that set you apart from the competition.
• Create your individual response. Focus on
teamwork, motivation, leadership, commitment
and problem-solving issues related to the job. Be
prepared to give examples of where you failed
and how you responded to that failure -- nobody's
perfect and employers need to see examples of
resilience.
• Prepare detailed examples. Employers want
specifics -- not generalizations.
• Quantify your answers with your achievements.
• Be truthful with yourself. If the position isn't
right for you, or you lack the key skills for the
role, it is important to acknowledge that.
Useful materials: • interviewquestions360.com/free-ebook-145-interview-questions-and-answers
• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
9. Top 10 behavioural interview questions and
answers
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10. 1. Describe a Situation Where You Disagreed With a
Supervisor.
Standard interview tips and techniques still
apply. Do not speak negatively about any
supervisors, coworkers or former jobs. It is
acceptable to share a specific situation that
occurred with a former boss, but do not go
into detail about the disagreement. Focus
instead on what you did to help the
supervisor see your point of view.
You may be asked a follow up question, such
as “Did they ultimately see your point of
view?” Be honest. Did they follow your
advice or didn’t they? The answer is not as
important as the presentation. Do not sound
bitter in your response if they did not. “They
did see my point of view. They chose a
different path, but they understood my
concerns and beliefs in the end.”
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11. 2. Describe a Time Where You Needed to Present Complex
Information in a Simplified Way.
This question is common for customer
service, sales, marketing, management
and IT jobs. Provide specific, job related
examples. Did you create any documents?
Did you practice its presentation? Did
you run it by another employee?
Remember to discuss all of the methods
you used to simplify the information.
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12. 3. Describe a Time You Had to Adapt Your Style.
Questions about your ability to change
your mind will be very common during
behavioral interviews. The employer is
going to be testing your decision making
skills. They also are seeing if you are
rigid in your beliefs. Share a time during
your past employment where you needed
to change your mind or adjust a process.
No employer wants someone that is rigid
in their beliefs.
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13. 4. Describe a Time Where You Were Wrong.
Companies do not want to hire someone
that is always right. They want to hire
someone that makes mistakes and learns
from these mistakes. Questions about
mistakes or errors in judgment are
common. Come up with a few mistakes
you can discuss if requested. Always
make sure that you are able to follow up
with what you learned from the
experience and how it has affected your
current decision making strategies.
Useful materials: • interviewquestions360.com/free-ebook-145-interview-questions-and-answers
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14. 5. Describe a Time Where You Had to Delegate Tasks.
Questions about managing others are not
limited to management jobs. Businesses
want to see examples of leadership in
their employees. There are a variety of
behavioral interview questions that are
designed to see how well you handle a
leadership role. The best way to answer
this is to highlight why you delegated
each task to its recipient. “I focused on
the staff member’s strength. I delegated
the tougher IT tasks to Todd because he
was more experienced. Jeff had an eye for
accuracy, so I had him run data check. I
handled the overall QA since I had the
most experience with the details of the
project.”
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15. 6. Describe a Time Where You Were Unsure of the Next
Steps.
Many jobs require a motivated self-starter
that will seek out tasks and ensure they
are on the right track. Employers are not
looking for someone that gets confused
and does not look for help. Many
questions will focus on your own
personal responsibility and how you
handled issues that arose while you were
working alone.
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16. 7. Describe a Time Where You Were Blamed for a Mistake
You Did Not Make.
Personality plays a role in behavioral
interviews. Employers want to see that you
are well balanced person that knows how to
handle themselves. These types of questions
are designed to see how you handled
situations that can be very personally
stressful. Try to share examples that reflect
positively on all parties involved. “Once I
was blamed for not double checking
marketing data, which drastically impacted
one of our campaigns. Though I was not the
staff member in charge of the data collection
and analysis, I knew it would be
unproductive to try to pass blame, so I simply
asked what steps I could take to help resolve
the problem. Afterward I spoke with the staff
member in charge of checking data and let
them know of the error so that both of us
could ensure it would not be repeated.”
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17. 8. Can you describe an environment or scenario where you
would not thrive instantly?
A very interesting question which might seem
amusing but most often candidates would be
in a fix to answer such behavioral interview
questions. To tackle this question actually
perhaps working in a team with inter-
dependencies upon the Project completion
helps a bit. So here is how it can be answered.
Having gelled with my peers in a highly
competitive cluster I can pretty well figure
out that being a senior resource if I am
entrusted with the task of having 4-5 people
belonging to different poles and are reporting
to Me. The final object being task
completion, i would have to make all ends
meet and make each of the resources gel with
each other and work in tandem. This is where
I would not thrive instantly I suppose but
given my attributes I would accept this
challenge and devise an ingenious way of
getting the work done.
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• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
18. 9. How do you deal with a person you didn’t get along with
at work?
Give an honest answer in a positive light
about what you would do if you had a
disagreement with someone at work or
didn’t get along with them. You might
want to say that you would try to talk
about any issues with them in a calmly
productive manner to try to resolve
issues. You can also say that you would
remain patient, and maintain an effective
work relationship and not let these issues
have anything to do with your
performance.
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19. 10. What is a problem you had that you solved?
Choose a problem you faced while
working or even attending college
opposed to a personal life problem. Be
sure that you can show how you used
your fantastic attributes to deal with it.
Like with every answer, try to tie in skills
that would be helpful in the position
you’re applying for.
Useful materials: • interviewquestions360.com/free-ebook-145-interview-questions-and-answers
• interviewquestions360.com/free-ebook-top-18-secrets-to-win-every-job-interviews
