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Making the Most of
Your Content
Investments
What is content?
• Committee report
• Association initiative
• Advocacy call for
action
• Code of Ethics
• Original research
• Clinical practice
guideline
• Position statement
• Industry trend
analysis
• Thought leadership
• Job posting
• Scholarship
announcement
• Etc., etc., etc.
Content is the way our
work is manifested
online
Content takes different forms
• Magazine article
• Talking points
• Research report
• Course
• Webinar
• Conference session
• Press release
• Newsletter
…and formats/media
• Web pages
• Blog posts
• Infographics
• Images
• PDFs
• Video
• Audio
Associations are
content machines
Photo by Isis França on Unsplash
Content is how we deliver value
to members
Photo: https://www.asaecenter.org/resource
If your association creates content
of only one type
for one audience
in one instance
You are wasting resources
If your association creates content
of only one type
for one audience
in one instance
You are missing opportunities to
show your value
What is content strategy?
The right content
To the right person
At the right time
For the right action
Put another way….
Content strategy is the practice of planning for the
creation, delivery, and governance of
useful, usable, effective content.
Three faces
12
We often create content in sil
Department
Content
type, format
& channel
Audience
Department Department Department
Old thinking
Content
type, format
& channel
Audience
Content
type, format
& channel
Audience
Content
type, format
& channel
Audience
For the most part, our
organization structures mirror
our content types
Courses
Content type,
format &
channel
Members
who want to
take courses
Magazine Press releases Advocacy info
Old thinking
Content type,
format &
channel
Members
who want to
read a
magazine
Content type,
format &
channel
Members
who want to
know what
we tell the
media
Content type,
format &
channel
Members
who want to
know what
we are
advocating
for
Different views of the audience
https://commons.wikimedia.org/wiki/File
:Blind_men_and_elephant.png
“Users don’t care about your
org chart.”
—Lou Rosenfeld
Author, Information Architecture for the World Wide Web
Organization: Programs, offerings
Audience
Content, formats & channels
Audience Audience Audience
New thinking
Goals
Content Formats Channels
why what how where
How content happens
Goals
Content Formats Channels
why what how where
Example: Code of Ethics
Code of Ethics
• Ensure that members are ethical
• Increase the reputation of the profession
• Help members avoid problems
Goals Content Formats Channels
Code of Ethics
• Formalize ethical behavior into a code:
Principles of ethical behavior
• Rewards for following, penalties for not
following
Goals Content Formats Channels
Code of Ethics
• Brochure
• Detailed Code of
Ethics
• Course
• Poster
• Test
• Video series
Goals
Content Formats Channels
• Book
• Webinar
• Success story
• Press release
• Presentation
Code of Ethics
• Magazine
• Website home page
• Association “university”
• Conference
• E-newsletter
• Social media
Goals
Content Formats Channels
Code of Ethics
• Ensure that
members
are ethical
• Formalize
ethical
behavior
into a code
• Principles of
ethical
behavior
• Rewards for
following,
penalties for
not
following
• Detailed Code
of Ethics
• Course
• Poster
• Test
• Success story
• Webinar
• Book
• Video series
• Website home
page
• Conference
• E-newsletter
• Social media
• Partner
website
• Association
“university”
Goals
Content Formats Channels
these are the
same for all
content
formats and
types
code of
ethics
Body of knowledge
Brochure
Book
Course
Webinar
Poster
Test
Success story
Press release
Presentation/conference
session
Body of knowledge
Brochure
Book
Course
Webinar
Poster
Test
Success story
Press release
Presentation/conference
session
code of ethics
<topic>
Body of knowledge
Brochure
Book
Course
Webinar
Poster
Test
Success story
Press release
Presentation/conference
session
Your turn!
• Choose a topic that you’ve recently
created a course for
• Work backwards
Time to go to the handout!
Your turn
How much are you investing?
Photo by Sharon McCutcheon on Unsplash
How to assess your investment
• Cost to create
• Reach
• Lifespan
How much are you investing?
One page of web content: about $2,000
• $560/day for each person (writer, manager, IT
support, analytics, etc.) based on $75,000/year
salary + benefits
• Average time of 3.5 days to plan, research, write,
review, and publish, assuming more time to
create and less time to maintain
Conference session
Cost
Content creation
Staff time to manage committee in
developing a vision and themes, find and
engage a speaker: XX hours at XX/hour
Speaker cost
Venue costs: space, A/V, wi-fi, video
Food and beverage
Marketing/promotion costs
Total cost $
Course
Cost
Content creation
Staff time to manage committee in
developing a vision and themes, find and
engage a speaker: XX hours at XX/hour
Speaker cost
Tech costs: A/V, video, streaming host
Marketing/promotion costs
Total cost $
Webinar
Cost
Content creation
Staff time to manage committee in
developing a vision and themes, find and
engage a speaker: XX hours at XX/hour
Speaker cost
Tech costs: A/V, video, streaming host
Marketing/promotion costs
Total cost $
How much are you investing?
• Body of knowledge
• Brochure
• Book
• Poster
• Test
• Success story
• Press release
Reach and lifespan
• Web content
• Course
• Webinar
• Conference session
• Body of knowledge
• Brochure
• Book
• Poster
• Test
• Success story
• Press release
Working
together
for member
satisfaction
Thank you!
Hilary Marsh
hilary@contentcompany.biz
@hilarymarsh

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Making the most of your content investments

  • 1. Making the Most of Your Content Investments
  • 2. What is content? • Committee report • Association initiative • Advocacy call for action • Code of Ethics • Original research • Clinical practice guideline • Position statement • Industry trend analysis • Thought leadership • Job posting • Scholarship announcement • Etc., etc., etc.
  • 3. Content is the way our work is manifested online
  • 4. Content takes different forms • Magazine article • Talking points • Research report • Course • Webinar • Conference session • Press release • Newsletter
  • 5. …and formats/media • Web pages • Blog posts • Infographics • Images • PDFs • Video • Audio
  • 6. Associations are content machines Photo by Isis França on Unsplash
  • 7. Content is how we deliver value to members Photo: https://www.asaecenter.org/resource
  • 8. If your association creates content of only one type for one audience in one instance You are wasting resources
  • 9. If your association creates content of only one type for one audience in one instance You are missing opportunities to show your value
  • 10. What is content strategy? The right content To the right person At the right time For the right action
  • 11. Put another way…. Content strategy is the practice of planning for the creation, delivery, and governance of useful, usable, effective content.
  • 13. 12 We often create content in sil
  • 14. Department Content type, format & channel Audience Department Department Department Old thinking Content type, format & channel Audience Content type, format & channel Audience Content type, format & channel Audience
  • 15. For the most part, our organization structures mirror our content types
  • 16. Courses Content type, format & channel Members who want to take courses Magazine Press releases Advocacy info Old thinking Content type, format & channel Members who want to read a magazine Content type, format & channel Members who want to know what we tell the media Content type, format & channel Members who want to know what we are advocating for
  • 17. Different views of the audience https://commons.wikimedia.org/wiki/File :Blind_men_and_elephant.png
  • 18. “Users don’t care about your org chart.” —Lou Rosenfeld Author, Information Architecture for the World Wide Web
  • 19. Organization: Programs, offerings Audience Content, formats & channels Audience Audience Audience New thinking
  • 20. Goals Content Formats Channels why what how where How content happens
  • 21. Goals Content Formats Channels why what how where Example: Code of Ethics
  • 22. Code of Ethics • Ensure that members are ethical • Increase the reputation of the profession • Help members avoid problems Goals Content Formats Channels
  • 23. Code of Ethics • Formalize ethical behavior into a code: Principles of ethical behavior • Rewards for following, penalties for not following Goals Content Formats Channels
  • 24. Code of Ethics • Brochure • Detailed Code of Ethics • Course • Poster • Test • Video series Goals Content Formats Channels • Book • Webinar • Success story • Press release • Presentation
  • 25. Code of Ethics • Magazine • Website home page • Association “university” • Conference • E-newsletter • Social media Goals Content Formats Channels
  • 26. Code of Ethics • Ensure that members are ethical • Formalize ethical behavior into a code • Principles of ethical behavior • Rewards for following, penalties for not following • Detailed Code of Ethics • Course • Poster • Test • Success story • Webinar • Book • Video series • Website home page • Conference • E-newsletter • Social media • Partner website • Association “university” Goals Content Formats Channels these are the same for all content formats and types
  • 27. code of ethics Body of knowledge Brochure Book Course Webinar Poster Test Success story Press release Presentation/conference session
  • 28. Body of knowledge Brochure Book Course Webinar Poster Test Success story Press release Presentation/conference session code of ethics
  • 29. <topic> Body of knowledge Brochure Book Course Webinar Poster Test Success story Press release Presentation/conference session Your turn!
  • 30. • Choose a topic that you’ve recently created a course for • Work backwards Time to go to the handout! Your turn
  • 31. How much are you investing? Photo by Sharon McCutcheon on Unsplash
  • 32. How to assess your investment • Cost to create • Reach • Lifespan
  • 33. How much are you investing? One page of web content: about $2,000 • $560/day for each person (writer, manager, IT support, analytics, etc.) based on $75,000/year salary + benefits • Average time of 3.5 days to plan, research, write, review, and publish, assuming more time to create and less time to maintain
  • 34. Conference session Cost Content creation Staff time to manage committee in developing a vision and themes, find and engage a speaker: XX hours at XX/hour Speaker cost Venue costs: space, A/V, wi-fi, video Food and beverage Marketing/promotion costs Total cost $
  • 35. Course Cost Content creation Staff time to manage committee in developing a vision and themes, find and engage a speaker: XX hours at XX/hour Speaker cost Tech costs: A/V, video, streaming host Marketing/promotion costs Total cost $
  • 36. Webinar Cost Content creation Staff time to manage committee in developing a vision and themes, find and engage a speaker: XX hours at XX/hour Speaker cost Tech costs: A/V, video, streaming host Marketing/promotion costs Total cost $
  • 37. How much are you investing? • Body of knowledge • Brochure • Book • Poster • Test • Success story • Press release
  • 38. Reach and lifespan • Web content • Course • Webinar • Conference session • Body of knowledge • Brochure • Book • Poster • Test • Success story • Press release