Delivering precise information in real time is vital in successful implementation of any performance support strategy or system. Due to the on-demand and just-in-time nature of performance support, pre-defined and structured content results in multiple issues including undesired performance, pushing irrelevant information, lack of interest, and more. Knowing that linear learning is not capable of fulfilling performance support needs, many organizations are unsure about choosing the right path for creating content. In this session you will learn how you can use micro-learning effectively to prepare content for performance support. You will discuss three key aspects—mobility, video, and collaboration (MVC)—which help in achieving performance support requirements. You will examine the importance of various mobile features, the role of video content, and the need of crowd-sourcing for knowledge collaboration in performance support solutions. You will leave this session understanding how MVC is helping provide performance support effectively in area like sales training, product training, on-the-job aids, and more. In this session, you will learn: 1- The importance and application of bite-sized knowledge chunks in performance support 2- To visualize micro-learning as a complete solution to providing performance support 3- The effectiveness of mobility to deliver video based interactive and rich content 4- The role of crowd sourcing in knowledge generation and knowledge sharing for improved performance support 5- Lessons from a case study that demonstrates an implementation of micro-learning and MVC

1. Micro-Learning for
Performance Support using
MVC: Mobile-Video-
Collaboration
June 10 – 12, 2015
Austin, TX

2. About Us
Umesh Kanade
General Manager,
Harbinger Systems
Maheshkumar Kharade
Associate Architect,
Harbinger Systems
Services
Software Product Development
Products
Rapid Interactivity for Effective Learning
An Interactive Video Platform
For standards complaint content
Interactive Courseware Development
#1

3. Short Attention Span
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #2
Ref: http://officialshoebox.tumblr.com/

4. Information Overwhelmed
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #3
Ref: http://www.slideshare.net/heytodd/the-tldr-on-moocs-in-corporate-learning-092014

5. Keep it Short
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #4

6. Less is More
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #5

7. Different from Traditional Self Paced eLearning
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #6

8. Supplement for Formal Training Content
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #7

9. Self Directed Learning Experience
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #8

10. A Small but Complete Learning Experience
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #9

11. Bite Size Education
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #10

12. Forms of Micro-learning
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #11

13. Reading a Blog Post
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #12

14. Participating in Tweet Chats
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #13

15. Watching a Video
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #14

16. Interactive Games and Quizzes
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #15

17. Listening to a Podcast
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #16

18. Referring to Help Manuals
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #17

19. Referring to a Job Aid
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #18

20. Role of Micro-learning in Performance
Support
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #19

21. Making Content Relevant by Reducing the
Complexity
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #20

22. Quickly Consumed
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #21

23. Delivered Anywhere
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #22

24. Harbinger MVC Model
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #23

25. Mobile
Good for Repetition, Practicing &
Reminders
Offline Storage
On Demand Information
Ease of Access
Rapid Response Time
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #24

26. Video
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #25
According to Neilson, video is the
most popular content consumed
globally
Most effective medium for
communicating information in a
short period of time
Retention rate for heard information
Vs. Visual is 10% Vs, 60%, after 3
days
Video is the easiest and cheapest to
produce than it’s ever been

27. Collaboration: Crowd Sourcing for Knowledge
Generation
Capturing Information
Increased Transparency &
Participation
Discovery of Innovative Solutions
Large Scale Diffusion of Knowledge
Removes Time & Spatial Barriers
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #26

28. Collaboration
Develops Critical Thinking Skills
Exploratory Learning
Diversity in Knowledge & Experience
Team Approach to Problem Solving
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #27

29. MVC Together
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems
Mobile
Collaboration Video
Create
Micro Learning
Interactive Delivery
Create
#28

30. Interactive Video Delivery Platform
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #29

31. Transform Video into Micro-Learning
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems
Add Generic Training video
Video Creator/ Editor
Gets Video Embed Code
Access Customized Video
Capture user details via form
Gets Training overview specific to them
User (Viewer)
Exaltive Tool
Exaltive Player
Customizes Video by adding overlays
#30

32. Video Knowledgebase
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #31

33. Editor Mode
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #32

34. Quick Navigation
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #33

35. Mobile and Tablet View
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #34

36. Collaboration Platform
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #35

37. John
Mark
Roger
Amanda
Queries resolved
Smile
Minutes
I need help, an expert in
finance can solve my queries
in 5 mins.
Please upload your
queries and we will
contact experts for help
John
uploads
queries
write
up
Do you wish to help
John, it will take 5
mins for you.
Amanda submits
voice recording
Roger submits
write up
write
up
Concept
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #36

38. In Action
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems
Collaborate Bite Sized Crowd Sourcing
#37

39. Thank You!
Visit us at: www.harbinger-systems.com
Write to us at: hsinfo@harbingergroup.com
Blog: blog.harbinger-systems.com
Twitter: twitter.com/HarbingerSys (@HarbingerSys)
Slideshare: slideshare.net/hsplmkting
Facebook: facebook.com/harbingersys
LinkedIn: linkedin.com/company/382306
June 10 – 12, 2015
Austin, TX
Session 421 – Micro-learning for Performance Support Using MVC: Mobile-video Collaboration– Umesh Kanade, Mahesh Kharade, Harbinger Systems #38