Project managers are not just managers. They’re leaders. Project managers shape and influence their project culture for good or bad. Tolerance can be a great trait. We must be wise in what we tolerate and what we do not tolerate. Project managers must refuse to tolerate things that cause disorder, degradation, and uncertainty.

1. 10
Things
Successful
Project
Managers
Never
Tolerate
Harry
Hall,
PMP,
PMI-­‐RMP
www.pmsouth.com

2. 1.
Poor
communication
Be
intentional
in
creating
an
environment
where
team
members
willingly
share
and
listen
to
one
another.

3. 2.
Ineffective
risk
management
Focus
on
the
risks
that
matter
most.
Develop
your
risk
response
plans.
Take
ACTION.
Evaluate.

4. 3.
A
slack
team
member
Coach
and
support
this
individual.
If
the
team
member
is
unwilling
to
get
on
board,
remove
this
bad
apple
from
the
team.

5. 4.
Team
members
that
fail
to
own
the
gap
A
gap
is
the
difference
between
what
is
expected
and
what
actually
happens.
Ask
your
team
members
to
own
their
gaps
and
notify
you
when
issues
surface.
Support
them
in
finding
a
solution.

6. 5.
Poorly
run
meetings
• Start
and
end
meetings
on
time
• State
the
purpose
of
each
meeting
• Summarize
and
capture
risks,
action
items,
issues,
decisions
• Engage
your
team
members
with
well-­‐thought-­‐out
questions
• Capture
off-­‐topic
items
in
a
Parking
Lot
for
future
discussion

7. 6.
Individuals
who
cause
division
Diversity
and
differences
of
opinions
can
be
a
great
thing,
but
let’s
uphold
UNITY
as
a
core
value
of
our
teams.

8. Project
managers
should
lead
in
a
manner
that
ensures
value
and
excellence.
While
we
must
guard
against
gold
plating,
we
should
work
hard
to
fulfill
the
requirements
of
the
project…no
so-­‐so
effort!
7.
Mediocrity

9. When
you
see
disrespectful
manners,
discuss
the
behavior
with
the
individuals
one-­‐on-­‐one.
Encourage
respect,
even
when
there
are
disagreements.
8.
Disrespectful

10. Some
project
managers
commit
to
schedules
without
getting
input
from
the
people
who
will
do
the
work.
These
shortcuts
almost
always
backfire
with
time.
Engage
the
individuals
who
will
be
impacted.
9.
Not
involving
individuals
in
decisions
that
affect
them

11. Burning
the
candle
at
both
ends
should
NOT
be
the
norm.
Be
sure
team
members
take
vacation
time
and
have
time
to
refresh.
10.
Burned
out
team
members

12. 12
10
Things
Successful
Project
Managers
Never
Tolerate
www.pmsouth.com