The Digital Insurer Award 2021- FWD (eKYC)

1. FWD JoChek:
eKYC
The Insurer Innovation Award 2021

2. 2
• Launched JoChek in Vietnam
• Rolling out to Asia-Pacific markets
e.g. Hong Kong and The Philippines
• Built by FWD Innovation Kitchen
• Biometric eKYC innovation that leverages
AI Facial Recognition and Machine
Learning technologies
• Real-time customer onboarding self-
service platform
• Utilising pay-per-use components from
cloud providers
Overview
JoChek by FWD Innovation Kitchen

3. 3 * Monthly validations; Mar 2020 vs Dec 2020
Overview
JoChek by FWD Innovation Kitchen
Technologies
Facial Recognition
Optical Character
Recognition
• Identify faces
• Compare faces in real time
• Identifies documents and text
• Compares keywords in real time
Outcomes
Customer / Operation
IT system
• Smarter onboarding experience
• Faster policy issuance
• Efficiency in compliance
• Low-cost Pay-per-use SaaS model
• On-premise business logic and data
• Easy to maintain
Performance
Volume
Productivity
• 10x growth from 1.5K to 15K*
• Reduced 30% in customer
application defects arising from
incorrect or illegible documents
Cost
• 100x lower in usage cost
USD 2.00 per validation vs USD 0.015

4. 4
Case study
Thailand
92%
8%
English Name Accuracy
n=101
Accurate Miss
95%
83%
17%
Thai Name Accuracy
n=501
Accurate Miss
95%
87%
13%
English Name Accuracy
n=101
Accurate Miss
87%
89%
11%
Thai Name Accuracy
n=501
Accurate Miss
89%
Manual
Entry
JoChek
OCR
JoChek was 6-8% more accurate than human entry for Thai ID