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Frequently	Asked	Questions
© 2019 D2L Corporation
Addressing the Skills Gap by
Identifying, Developing, and
Rewarding Lifelong Learning
Kiara Graham, M.A.
Learning Strategy Consultant
© 2019 D2L Corporation
An Award-Winning Industry Leader
We were identified as an innovative industry leader in the
The Aragon Research Globe for Corporate Learning, 2018
“A differentiator for the company, and one being utilized by a growing number of its
customers, is its work in creative services. D2L’s in-house team can work with clients to
deliver world-class online and blended learning experiences.”
D2L and
Accenture
D2L and
Accenture
Nancy Robert, EVP,
American Nurses
Association
Epworth
HealthCare
D2L
and TSO
We’ve been recognized across the industry for working with our partners to foster learning innovation
The year was 1966…
Today we will discuss 4 questions…
Who can solve
the skills gap?
What is the
skills gap?
How can we
identify lifelong
learners?
How can we
reward and
encourage
learning?
What are you hoping
to get out of today’s
webinar?
Chat Question #1
D2L Confidential | © 2019 D2L Corporation
The global skills
gap
is reaching a
critical point
The skills gap–the divide between the skills
required by workforce employers and the actual
skills that current and potential employees
possess–is widening.
D2L Confidential | © 2019 D2L Corporation
D2L Confidential | © 2019 D2L Corporation
The number of job openings in the
United States now surpasses the
number of people available and
qualified to fill them.
Strada Education Network and Gallup (2019). Back to School? What Adults Without Degrees Say About Pursuing
Additional Education and Training. Retrieved from: https://www.stradaeducation.org/report/back-to-school/?/
“
D2L Confidential | © 2019 D2L Corporation
47% of jobs that exist
today will disappear
within the next 25 years1
85% of jobs that will exist
in 2030 do not currently
exist3
Leaders from businesses, associations, educational institutions, and public and government agencies
need to adapt quickly to grow and remain competitive.
Failure to close the skills gap could
cost the global economy $8.5T in
unrealized annual revenue by 20302
Immediate action is required
$8.5T
1Frey, Carl Benedikt, Osborne, Michael, A. (2013, September 17). The Future of Employment. How Susceptible are Jobs to Computerization?
Retrieved from: https://www.oxfordmartin.ox.ac.uk/downloads/academic/future-of-employment.pdf
2 Korn Ferry (2018). The Global Talent Crunch. Retrieved from: https://futureofwork.kornferry.com
3 Dell Technologies and Institute for the Future (2018). Realizing 2030: A Divided Vision of the Future.
Retrieved from: https://www.delltechnologies.com/content/dam/delltechnologies/assets/perspectives/2030/pdf/Realizing-2030-A-Divided-Vision-of-the-Future-Summary.pdf
What actions have your
organization taken so far to
address the skills gap?
Chat Question #2
D2L Confidential | © 2019 D2L CorporationD2L Confidential | © 2019 D2L CorporationD2L Confidential | © 2019 D2L Corporation
A growing number of
global firms no longer
require a degree as a
job prerequisite…
If they are going to meet people
where they are, education
solutions must embrace employers
and work-centered pathways.
Strada Education Network and Gallup (2019). Back to School? What Adults Without Degrees Say About Pursuing
Additional Education and Training. Retrieved from: https://www.stradaeducation.org/report/back-to-school/?/
“
D2L Confidential | © 2019 D2L Corporation
Skills gap ecosystem
Stakeholders
The stakeholders in
the current ecosystem
are struggling to close
the skills gap.
Businesses & Associations
Working to reskill & upskill employees
to meet evolving needs. Finding new,
qualified candidates can be difficult.
Public & Government Agencies
Working to ensure citizens can find work
while keeping their region competitive for
employers.
Educational Institutions & Partners
Working to deliver education that is
relevant to both learners & employers
under increased financial pressures.
Successful business-academic
partnerships provide universities
with students and businesses with
college graduates to fill vacant
jobs.
Chief Learning Officer (2019). Giving employees a new lease on LIFE. Retrieved from: https://www.d2l.com/wp-content/uploads/
2019/09/D2L_CaseStudy_Giving-employees-a-new-lease-on-Life_D1_R4.pdf
“
D2L Confidential | © 2019 D2L Corporation
Only 31% of US businesses
report having current
partnerships with educational
institutions1
64% of businesses have no
program, an ad-hoc approach,
or are working to define a
competency framework for
mission-critical roles2
Yet…
Individual efforts are
not enough
1The Learning House (2018). Closing the Skills Gap. Retrieved from: https://www.learninghouse.com/closing-skills-gap-report/
2Brandon Hall Group (2017). DataNow Snapshot: 2017 Competency Planning and Management. Retrieved from: http://go.brandonhall.com/l/8262/2017-06-12/74jbxb
Stakeholder collaboration is essential
to close the skills gap.
64%
31%
Poll Question #1
Does your organization have any partnerships with
educational institutions?
a.  Yes
b.  No
c.  I’m not sure
Mapping the Lifelong Learning Landscape
Industry Academic Partnership with FedEx
and University of Memphis Global
Challenge:
•  High turnover rates among frontline employees
Solution:
•  Launched Learning inspired by FedEx (LiFE) program in partnership with
University of Memphis Global on the D2L Brightspace Learning platform to
improve retention through company sponsored skills development
Results:
•  3000 employees enrolled globally
•  Reduced attrition for FedEx and increased career progression
•  UofM global developed a new, scalable model for supporting working adult
students
D2L Confidential | © 2019 D2L Corporation
D2L Confidential | © 2019 D2L CorporationD2L Confidential | © 2019 D2L Corporation
Barriers to Participation
To maintain status quo
economic relevance,
every worker will
require an average of
25 days per year
training and skills
development.
- World Economic
Forum
Uruguay’s Plan Ceibal for Technology
Enabled Lifelong Learning
Challenge:
•  Address inequity in education access across the population
Solution:
•  Provide access to a personal computer and internet connectivity for every student in
the country in the public education system
Results:
•  By 2009, all children in primary education had access to a computer for learning
(300,000 toal)
•  As of 2015, the program has extended to students at the secondary level as well as low
income retirees and other groups of adult learners
•  Offer access to educational platforms, distance education, and language training
•  Uruguay is recognized through the program as a member of the Global Learning
Network to share pedagogical best practices
The Learning Integrated Life
A continual journey of
ongoing learning and
skills development as
the enabler of
employability, success,
and purpose.
Achieving a Learning-Integrated
Life
Affordable and
accessible
High quality,
personalized, and
flexible
Motivated and
encouraged
Data-driven
Technology
enabled
Assessed against
learning
outcomes
Responsive
Julia’s Learning Integrated Life
18yrs: Graduates
High School and
starts working at
an electronics retail
store
19yrs: Uses online
videos to learn about
photography
21yrs: Starts driving
for a ride-sharing
company on the side
22yrs: Starts an entry-
level job on an
assembly line at an
automotive plant
26yrs: Receives on-
the-job technical
training and moves into
a higher paying role
30yrs: Inquires with HR about moving into a
leadership role but is missing 2 core skills
30yrs: Using employer funded
Training Account, enrolls in
courses online and completes
in 3 months
31yrs: Attains a
leadership
position on the
night shift
32-33yrs: Decides to
move into QA and using
PLAR, achieves skills-
aligned degree in QA
36yrs: Works as a QA
manager and is a member
of the National
Association of Quality
Assurance Managers to
maintain QA knowledge
45yrs: Laid off from QA
supervisor role after plant
abruptly closes – falls
back on blog income and
expands blog38yrs: Takes a creative
writing course and starts
an outdoors blog – it
draws enough traffic for a
small side income
45yrs: Starts a consulting partnership with an
outdoor equipment manufacturer and
establishes a QA consulting business after
taking a course on small business law
Retirement: Continues
blog and consulting on the
side – takes language and
history courses for fun
Learnability
Identify
Track and
monitor
Hire and
promote
Encourage
Self-directed
learning
Individual
learning goals
Learning paths
Reward
Leaderboards,
badging, awards
Learning
portfolios
Sponsorship
How do you identify, encourage, and reward learnability
at your organization?
a.  Track consumption of optional learning
b.  Learning goals
c.  Learning paths
d.  Executive sponsorship
e.  Leaderboards and awards
Poll Question #2
ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG LEARNERS
Cultivate a Growth Mindset
Learning
goals
Managers as
culture
champions
Psychological
safety
D2L Confidential | © 2019 D2L Corporation
Traits of a Learning Culture:
ü  Organizational values specifically call out learning
and development
ü  Learning budget is adequate to address current and
future needs
ü  CLO or other C-level position is responsible for
learning
ü  Learning function staffed by qualified learning
professionals
ü  Learning is delivered at the point of need
ü  Organizational communications reinforce the
importance of learning
ü  Learning strategies align with business strategies
Ready to get started building
workforce partnerships and a
company-wide learning culture?
We’re here to help.
D2L Confidential | © 2019 D2L Corporation
Questions?
Kiara Graham, MA
D2L Learning Strategy Consultant
Kiara.Graham@D2L.com
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Register for the next webinar!
Finding Solutions to 4 Problems L&D Can
Solve: Engagement, Content, Compliance,
and Onboarding
Thursday, February 13, 2020
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer Webinars at
clomedia.com/webinars

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ADDRESSING THE SKILLS GAP BY IDENTIFYING, DEVELOPING, AND REWARDING LIFELONG LEARNERS

  • 1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar Tools You Can Use Audio Control –  A dial in number will not be provided. –  The audio will stream through your headphones or computer speakers. –  Also check your computer’s volume for external speakers or headsets.
  • 4. #CLOwebinar 1. May I receive a copy of the slides? YES! Click on the handouts located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the follow up email. Frequently Asked Questions
  • 5. © 2019 D2L Corporation Addressing the Skills Gap by Identifying, Developing, and Rewarding Lifelong Learning Kiara Graham, M.A. Learning Strategy Consultant © 2019 D2L Corporation
  • 6. An Award-Winning Industry Leader We were identified as an innovative industry leader in the The Aragon Research Globe for Corporate Learning, 2018 “A differentiator for the company, and one being utilized by a growing number of its customers, is its work in creative services. D2L’s in-house team can work with clients to deliver world-class online and blended learning experiences.” D2L and Accenture D2L and Accenture Nancy Robert, EVP, American Nurses Association Epworth HealthCare D2L and TSO We’ve been recognized across the industry for working with our partners to foster learning innovation
  • 7. The year was 1966…
  • 8. Today we will discuss 4 questions… Who can solve the skills gap? What is the skills gap? How can we identify lifelong learners? How can we reward and encourage learning?
  • 9. What are you hoping to get out of today’s webinar? Chat Question #1
  • 10. D2L Confidential | © 2019 D2L Corporation The global skills gap is reaching a critical point The skills gap–the divide between the skills required by workforce employers and the actual skills that current and potential employees possess–is widening.
  • 11. D2L Confidential | © 2019 D2L Corporation D2L Confidential | © 2019 D2L Corporation The number of job openings in the United States now surpasses the number of people available and qualified to fill them. Strada Education Network and Gallup (2019). Back to School? What Adults Without Degrees Say About Pursuing Additional Education and Training. Retrieved from: https://www.stradaeducation.org/report/back-to-school/?/ “
  • 12. D2L Confidential | © 2019 D2L Corporation 47% of jobs that exist today will disappear within the next 25 years1 85% of jobs that will exist in 2030 do not currently exist3 Leaders from businesses, associations, educational institutions, and public and government agencies need to adapt quickly to grow and remain competitive. Failure to close the skills gap could cost the global economy $8.5T in unrealized annual revenue by 20302 Immediate action is required $8.5T 1Frey, Carl Benedikt, Osborne, Michael, A. (2013, September 17). The Future of Employment. How Susceptible are Jobs to Computerization? Retrieved from: https://www.oxfordmartin.ox.ac.uk/downloads/academic/future-of-employment.pdf 2 Korn Ferry (2018). The Global Talent Crunch. Retrieved from: https://futureofwork.kornferry.com 3 Dell Technologies and Institute for the Future (2018). Realizing 2030: A Divided Vision of the Future. Retrieved from: https://www.delltechnologies.com/content/dam/delltechnologies/assets/perspectives/2030/pdf/Realizing-2030-A-Divided-Vision-of-the-Future-Summary.pdf
  • 13. What actions have your organization taken so far to address the skills gap? Chat Question #2
  • 14. D2L Confidential | © 2019 D2L CorporationD2L Confidential | © 2019 D2L CorporationD2L Confidential | © 2019 D2L Corporation A growing number of global firms no longer require a degree as a job prerequisite…
  • 15. If they are going to meet people where they are, education solutions must embrace employers and work-centered pathways. Strada Education Network and Gallup (2019). Back to School? What Adults Without Degrees Say About Pursuing Additional Education and Training. Retrieved from: https://www.stradaeducation.org/report/back-to-school/?/ “
  • 16. D2L Confidential | © 2019 D2L Corporation Skills gap ecosystem Stakeholders The stakeholders in the current ecosystem are struggling to close the skills gap. Businesses & Associations Working to reskill & upskill employees to meet evolving needs. Finding new, qualified candidates can be difficult. Public & Government Agencies Working to ensure citizens can find work while keeping their region competitive for employers. Educational Institutions & Partners Working to deliver education that is relevant to both learners & employers under increased financial pressures.
  • 17. Successful business-academic partnerships provide universities with students and businesses with college graduates to fill vacant jobs. Chief Learning Officer (2019). Giving employees a new lease on LIFE. Retrieved from: https://www.d2l.com/wp-content/uploads/ 2019/09/D2L_CaseStudy_Giving-employees-a-new-lease-on-Life_D1_R4.pdf “
  • 18. D2L Confidential | © 2019 D2L Corporation Only 31% of US businesses report having current partnerships with educational institutions1 64% of businesses have no program, an ad-hoc approach, or are working to define a competency framework for mission-critical roles2 Yet… Individual efforts are not enough 1The Learning House (2018). Closing the Skills Gap. Retrieved from: https://www.learninghouse.com/closing-skills-gap-report/ 2Brandon Hall Group (2017). DataNow Snapshot: 2017 Competency Planning and Management. Retrieved from: http://go.brandonhall.com/l/8262/2017-06-12/74jbxb Stakeholder collaboration is essential to close the skills gap. 64% 31%
  • 19. Poll Question #1 Does your organization have any partnerships with educational institutions? a.  Yes b.  No c.  I’m not sure
  • 20. Mapping the Lifelong Learning Landscape
  • 21. Industry Academic Partnership with FedEx and University of Memphis Global Challenge: •  High turnover rates among frontline employees Solution: •  Launched Learning inspired by FedEx (LiFE) program in partnership with University of Memphis Global on the D2L Brightspace Learning platform to improve retention through company sponsored skills development Results: •  3000 employees enrolled globally •  Reduced attrition for FedEx and increased career progression •  UofM global developed a new, scalable model for supporting working adult students
  • 22. D2L Confidential | © 2019 D2L Corporation D2L Confidential | © 2019 D2L CorporationD2L Confidential | © 2019 D2L Corporation Barriers to Participation To maintain status quo economic relevance, every worker will require an average of 25 days per year training and skills development. - World Economic Forum
  • 23. Uruguay’s Plan Ceibal for Technology Enabled Lifelong Learning Challenge: •  Address inequity in education access across the population Solution: •  Provide access to a personal computer and internet connectivity for every student in the country in the public education system Results: •  By 2009, all children in primary education had access to a computer for learning (300,000 toal) •  As of 2015, the program has extended to students at the secondary level as well as low income retirees and other groups of adult learners •  Offer access to educational platforms, distance education, and language training •  Uruguay is recognized through the program as a member of the Global Learning Network to share pedagogical best practices
  • 24. The Learning Integrated Life A continual journey of ongoing learning and skills development as the enabler of employability, success, and purpose.
  • 25. Achieving a Learning-Integrated Life Affordable and accessible High quality, personalized, and flexible Motivated and encouraged Data-driven Technology enabled Assessed against learning outcomes Responsive
  • 26. Julia’s Learning Integrated Life 18yrs: Graduates High School and starts working at an electronics retail store 19yrs: Uses online videos to learn about photography 21yrs: Starts driving for a ride-sharing company on the side 22yrs: Starts an entry- level job on an assembly line at an automotive plant 26yrs: Receives on- the-job technical training and moves into a higher paying role 30yrs: Inquires with HR about moving into a leadership role but is missing 2 core skills 30yrs: Using employer funded Training Account, enrolls in courses online and completes in 3 months 31yrs: Attains a leadership position on the night shift 32-33yrs: Decides to move into QA and using PLAR, achieves skills- aligned degree in QA 36yrs: Works as a QA manager and is a member of the National Association of Quality Assurance Managers to maintain QA knowledge 45yrs: Laid off from QA supervisor role after plant abruptly closes – falls back on blog income and expands blog38yrs: Takes a creative writing course and starts an outdoors blog – it draws enough traffic for a small side income 45yrs: Starts a consulting partnership with an outdoor equipment manufacturer and establishes a QA consulting business after taking a course on small business law Retirement: Continues blog and consulting on the side – takes language and history courses for fun
  • 27. Learnability Identify Track and monitor Hire and promote Encourage Self-directed learning Individual learning goals Learning paths Reward Leaderboards, badging, awards Learning portfolios Sponsorship
  • 28. How do you identify, encourage, and reward learnability at your organization? a.  Track consumption of optional learning b.  Learning goals c.  Learning paths d.  Executive sponsorship e.  Leaderboards and awards Poll Question #2
  • 30. Cultivate a Growth Mindset Learning goals Managers as culture champions Psychological safety
  • 31. D2L Confidential | © 2019 D2L Corporation Traits of a Learning Culture: ü  Organizational values specifically call out learning and development ü  Learning budget is adequate to address current and future needs ü  CLO or other C-level position is responsible for learning ü  Learning function staffed by qualified learning professionals ü  Learning is delivered at the point of need ü  Organizational communications reinforce the importance of learning ü  Learning strategies align with business strategies
  • 32. Ready to get started building workforce partnerships and a company-wide learning culture? We’re here to help.
  • 33. D2L Confidential | © 2019 D2L Corporation Questions? Kiara Graham, MA D2L Learning Strategy Consultant Kiara.Graham@D2L.com
  • 34. #CLOwebinar Register for the next webinar! Finding Solutions to 4 Problems L&D Can Solve: Engagement, Content, Compliance, and Onboarding Thursday, February 13, 2020 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars