60-year careers, the decreasing half life of skills, and digital disruption have many organizations rethinking, and maybe even struggling with how they develop their employees.
“Fifty-six percent of current workforce skill sets do not match the changes in their company’s strategy, goals, markets, or business models.” — ATD, Bridging the Skills Gap, 2015
Finding success in this turbulent time takes new strategies, skillsets and modernized tools, which makes it an important, yet perfect time for corporate learning leadership to take stock of their learning investments.
Creating the right ecosystem will be the difference between those who make it through the age of disruption and those who don’t.
Dive into the 7 technology capabilities you need to empower learning that is continuous, career-long and personalized.
The Engagement Engine: Strategies for Building a High-Performance Culture
Is Learning Ecosystem Effective?
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Frequently Asked Ques0ons
5. IS YOUR LEARNING
ECOSYSTEM EFFECTIVE?
September 2017
TODD TAUBER | VP Product Marke7ng
@toddtauber
@degreed
6. HELLO.
WE’RE
DEGREED
Degreed is the career-
long learning platform.
We help you build,
share and measure the
skills you need for the
future you want.
However you learn.
INTERNAL L&D SYSTEMS
+
EXTERNAL TRAINING
+
OPEN LEARNING RESOURCES
LMS
Instructor-
led classes
Videos
Webinars
Custom
Portals
Online
Courses
MOOCs
Books
Articles
Live
Events
7. WELCOME TO THE
EXPERTISE ECONOMY
September 28, 2017
Museum of Science
and Industry Chicago
LEARN MORE
VISIT: get.degreed.com/lenschicago
USE: discount code LENSXHCI
SPEAKERS FROM:
Airbnb
Caterpillar
Deloitte
General Mills
Imperative
Harley Davidson
OppenheimerFunds
Mastercard
The Muse
Xilinx
And more…
Let’s stop talking about
the future of work.
It’s already here.
Let’s get ready. Join us.
9. Modern workplace
learning means doing
things differently and
doing different things.
CENTRE FOR LEARNING AND
PERFORMANCE TECHNOLOGIES
FOUNDER, JANE HART
“
Source: C4LPT, What does it mean to transform workplace learning?, 3/2017
11. Working backwards from
customer needs often
demands that we acquire new
competencies and exercise
new muscles.
AMAZON FOUNDER & CEO, JEFF BEZOS
“
Source: Amazon, 2008 Letter to Shareholders
12. WHAT KIND OF
LEARNING
CULTURE DO
YOU WANT?
Occasional Continuous
Enforced Rewarded
Complying Innovating
Just-in-case Just-in-time
Formal Informal(Choose all that apply)
13. 40+ THINGS
CAN DRIVE
(OR DERAIL)
LEARNING
CULTURE
Source: Bersin by Deloitte, High-Impact
Learning Culture: 40 Best Practices, 6/2010;
ATD, Building a Culture of Learning, 2/2016
Only 31% of organizations have a
well-developed learning culture
14. JUST ENOUGH
More is not always better
Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014
11% of workers’ time is wasted on
unproductive learning. That’s worth
up to $5m in lost productivity each
year for every 1,000 employees.
11%
15. JUST IN TIME
Continuously improving
Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014
61% of L&D professionals think
workers should connect with learning
at least once-a-week to be effective at
their jobs. 24% say every day.
61%
16. JUST FOR ME
Workers take responsibility
Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016
85% of executives in “digitally mature”
firms say individuals are primarily
responsible for acquiring new skills
and knowledge. Only 12% say HR is.
85%
17. VODAFONE
The benefits of
getting a little bit
better every day
Source: Steve Dineen, 6 Reasons
Why Learning Experiences will
Replace the Course, 4/2017
+14%
transac7onal
NPS scores
+13%
revenue per
sales rep
20. No customer ever asked
Amazon to create the Prime
membership program, but it
sure turns out they wanted it.
AMAZON FOUNDER & CEO, JEFF BEZOS
“
Source: Amazon, 2017 Letter to Shareholders
21. WHY DO/DON’T
YOU HAVE THE
CULTURE YOU
WANT?
(Choose all that apply)
• Lack of guidance or
direction
• Boring or irrelevant content
• Clunky technology
• Weak support from leaders
• No reason to / no reward
from managers
22. SMOOTH OUT THE FRICTION
Workers’ top 5 obstacles to learning at work
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Not
enough
time
Not
enough
guidance
Not
enough
reward
Not
engaging
enough
Too
hard
to find
23. TIME
Do less, more frequently
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+52% NPS
Worker
Time
Not
enough
guidance
Not
enough
reward
Not
engaging
enough
Too
hard
to find
24. GUIDANCE
Show people what’s next
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+100% NPS
Worker
Not
enough
time
Guidance
Not
enough
reward
Not
engaging
enough
Too
hard
to find
25. REWARD
Celebrate the small wins
Source: Degreed, How the Workforce Learns in 2016, 1/2016
+129% NPS
Worker
Not
enough
time
Not
enough
guidance
Reward
Not
engaging
enough
Too
hard
to find
26. BANK OF
AMERICA
Simplifying and
diversifying is
shifting “have to”
to “want to”
Source: Degreed, The Tools You Need For
The Learning Culture You Want, 5/2017
+700%
2015 2016
Voluntary professional and
career development
(% of total L&D ac7vity)
27. THE
TAKE-
AWAY
Culture is a system of
values and behaviors.
And systems can be
designed and engineered
with carrots and sticks …
and tools and grease.
29. Amazon.com uses 300+
technology products. And the
company tracks performance
against ~500 metrics (80% of
them related to customers).
Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012
30. HOW MANY
SOURCES DO
YOU USE TO
LEARN?
(Choose only one)
• 1 to 5
• 6 to 10
• 11 to 20
• 21 to 50
• 51 or more
31. 546 Articles
35 Videos
16 Podcasts
10 Events
2 Books
2 Courses
632 Topics
377 Sources
3 Devices
I’LL BET
IT’S A LOT
MORE THAN
YOU THINK
Here’s how I learned
over the last year…
Source: Degreed data, 4/2016 to 3/2017
32. THE OLD WAY: CREATING CONTENT
Occasional, event-driven and standardized
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
ANALYZE
DESIGN
EVALUATE
1 2 5
DEVELOP
3
IMPLEMENT
4
33. THE NEW WAY: CREATING CONDITIONS
Continuous, career-long and personalized
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTAND
BUILD
MANAGE
CONNECT
ENGAGE
MEASURE
ENABLE 1
2
3
4
6
7
<
5
<
34. THE TOOLS YOU NEED
What’s in your learning ecosystem?
Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017
UNDERSTAND
Understand
organiza7onal
and individual
skills gaps
BUILD
Develop, buy or
curate learning
content and
experiences
MANAGE
Manage and
deliver live
events and
digital content
CONNECT
Connect people
to their peers,
mentors or
managers
ENGAGE
Aggregate,
integrate and
target L&D
resources
MEASURE
Report, assess
and analyze L&D
ac7vity
ENABLE
Inform career,
talent and
business
decisions
PERFORMANCE
POTENTIAL
INTENT
CREATE
BUY
CURATE
EVENTS
DIGITAL
COLLABORATE
COACH
AGGREGATE
INTEGRATE
PERSONALIZE
REPORT
ANALYZE
INDIVIDUALS
ORGANIZATIONS
ASSESS
36. THE
TAKE-
AWAY
The traditional tools of
the L&D trade were
designed for creating the
content for learning.
To do things the new way,
you also need some new
tools for creating the
conditions for learning.
37. What got you here
won’t get you there.
LEADERSHIP COACH, MARSHALL GOLDSMITH
“
Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007
39. REGISTER FOR THE NEXT WEBINAR!
Negotiation Mastery:
Strengthening and Leveraging
your Emotional IQ
September 12
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