This class will discuss how to build effective product development teams. We’ll discuss the lifecycle of teams, recruiting, effective line management including how to motivate and develop your people, and practice conflict resolution techniques.

1. i290 lean/agile product management
unit 7: managing teams
@jezhumble
https://lapm.continuousdelivery.com/
humble@berkeley.edu
This work © 2015 Jez Humble
Licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

2. describe obstacles to cultural change
understand Taylorism vs Lean Management
consider how to effectively motivate people
know implications of mindset for growing teams
be aware of tools to improve team performance
learning outcomes

3. the production line
http://www.flickr.com/photos/toyotauk/4711057997/

4. Frederick Winslow Taylor
(1856-1915)
“Scientific Management”
•Time and motion studies to
analyze and standardize
processes
•Managers apply scientific
principles to plan work,
workers perform it as
efficiently as possible
•Believed in rewarding
workers for output
•OK for fundamentally
algorithmic work

5. 1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for
change.
3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
4. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of
loyalty and trust.
5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6. Institute training on the job.
7. Institute leadership (see Point 12 and Ch. 8). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in
need of overhaul, as well as supervision of production workers.
8. Drive out fear, so that everyone may work effectively for the company (see Ch. 3).
9. Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be
encountered with the product or service.
10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as
the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
• Eliminate work standards (quotas) on the factory floor. Substitute leadership.
• Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
11. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
12. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating
and of management by objective (see Ch. 3).
13. Institute a vigorous program of education and self-improvement.
14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job.
Deming’s 14 points for management

6. how can I help my org become more effective?
how can I help my team become more effective?
how can I become more effective?
questions for managers

7. effective teams
https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/

8. high trust culture
Westrum, “A Typology of Organizational Cultures” | http://bmj.co/1BRGh5q
how organizations process information

9. changing culture
• http://www.thisamericanlife.org/radio-archives/episode/403/nummi
• http://sloanreview.mit.edu/article/how-to-change-a-culture-lessons-from-nummi/
• Schein, The Corporate Culture Survival Guide

10. the production line
http://www.flickr.com/photos/toyotauk/4711057997/

11. TOYODA AUTOMATIC
LOOM TYPE G
11
“Since the loom stopped when a
problem arose, no defective
products were produced. This
meant that a single operator could
be put in charge of numerous
looms, resulting in a tremendous
improvement in productivity.”
http://www.toyota-global.com/company/vision_philosophy/toyota_production_system/jidoka.html

12. Frederick Winslow Taylor
(1856-1915)
“Scientific Management”
•Time and motion studies to
analyze and standardize
processes
•Managers apply scientific
principles to plan work,
workers perform it as
efficiently as possible
•Believed in rewarding
workers for output
•OK for fundamentally
algorithmic work

13. learning ability
emergent leadership
mindset
how should we recruit?
http://nyti.ms/1v72xuz | http://nyti.ms/1v72sHl

14. one-on-one

15. agile principles
“At regular intervals, the team reflects
on how to become more effective, then
tunes and adjusts its behavior
accordingly.”
http://agilemanifesto.org/principles

16. to propose experiments for getting better
held at regular intervals (weekly / biweekly / monthly)
to reflect on—and learn from—the past as a team
many possible exercises
retrospectives

17. retrospective exercises

18. retrospective prime directive
“Regardless of what we discover, we
understand and truly believe that
everyone did the best job they could,
given what they knew at the time, their
skills and abilities, the resources
available, and the situation at hand.”
— Norm Kerth

19. further reading
http://gladwell.com/the-talent-myth/
Carol Dweck, Mindset
W. Edwards Deming, Out of the Crisis
Daniel Pink, Drive
Jez Humble et al, Lean Enterprise, chapters 1 and 11
https://deming.org/theman/theories/fourteenpoints
https://www.manager-tools.com/system/files/documents/docs/
Manager-Tools_One_on_One_Basics.pdf