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Customer Journey	

“Een goed begin, begint bij jezelf”	

	

Identiteit & Archetype Communicatie	

Indira Reynaert – Panopticon Productions
Jason Bourne	

‘Vertel me wie Ik ben!’
Carl Jung	

(1875–1961)	

	

Journalist,
Psychologist,
Inventor,
Psychiatrist
heerser	

schepper	

wijsgeer	

ontdekkingsreiziger	

onschuldige	

Rebel	

held	

tovenaar	

hofnar	

minnaar	

gewone man/
vrouw	

beschermer	

Vrijheid &
onafhankelijkheid	

Plezier  Welzijn	

Stabiliteit  Controle	

Risico  Authoriteit	

Indira Reynaert, 2015	

Archetype Merk-model
Jason Bourne – De Onschuldige
vrijheid  onhankelijkheid
Het Archetype geeft 
richting aan Communicatie	

1.  Weten hoe je (als organisatie) iets moet zeggen	

2.  De ontvanger weet wat hij/zij kan verwachten	

De benefit voor de communicatieadviseur
Wat kan ik
nou
verwachten?	

Hoe zal ik
het nou
zeggen?	

Dhr. O. Verheid	

 Mw. B. Urger
De Rebel
007 in 2015	

Van Held 	

 Naar Onschuldige	

Risico  Authoriteit	

 Vrijheid  Onafhankelijkheid
Archetype	

Van Heerser	

	


“Sense and Simplicity”	

Naar Beschermer	

	

	

“Innovation and You”
Wie
ben
Ik?	

A. De Rebel	

B. De Hofnar	

C. De Onschuldige	

D. De Held
De Hofnar
Consequent Archetype communicatie
Het WOW-Effect
Pré-
Informatie
ervaring	

Informatie-
ervaring	

Post-
Informatie
ervaring	

PR	

website	

advertising	

Partnerschappen	

SEO	

Archetype
Communicatie	

WOW-Effect	

Indira Reynaert, 2015	

Service- en ProductAssortiment	

Social	

Customer Service	

Loyaliteitsprogramma	

Nieuwsbrief	

Customer Journey multi channel aanpak
5 FUNDAMENTELE WEETJES OM TE
STARTEN MET CUSTOMER JOURNEY	

Kortom
EEN STERKE IDENTITEIT
WEET WIE JE BENT	

Een goede customer journey begint bij	

1.
IS ALTIJD TERUG TE BRENGEN TOT
ÉÉN VAN DE TWAALF ARCHETYPEN	

Een sterke identiteit	

2.
COMMUNICATIE: 
ARCHETYPE COMMUNICATIE	

Een Archetype geeft richting aan 	

3.
WORDT ARCHETYPE
COMMUNICATIE MULTI CHANNEL
DOORGEVOERD	

Voor een Optimale Customer Journey	

Pré-
Informatie
ervaring	

Informatie
ervaring	

Post-
Informatie
ervaring	

4.
ZORGT VOOR HET WOW-EFFECT
IN DE CUSTOMER JOURNEY	

Consequent vanuit het Archetype communiceren	

5.
Customer Journey	

“Een goed begin, begint bij jezelf”	

	

Indira Reynaert – Panopticon Productions	

@indirareyaert http://panopticonproductions.co

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Archetype communicatie is een basisprincipe voor customer journey door Indira Reynaert