The document discusses new challenges and expectations for performance management in local government. Performance has improved since 2002 but issues remain around effective frameworks, reporting, data quality, and culture change. There are now greater expectations, more complex drivers, and new approaches like behavioral insights. Resources are tight as more is expected with less funding and the link between costs and performance is still not clear. New support is needed for a more complex performance picture that incorporates social outcomes, partnerships, customer insight, and data sharing with other organizations. The author provides information on existing and potential new support offerings and asks for feedback on needs and innovations.

1. Greater expectations: new challenges for performance management and new support for the sector Ingrid Koehler Improvement Strategist, IDeA IAG PM event 26 March 2009

2. My background...

3. … and more recently

10. Social performance