Overview of TokuSaku Consulting, a Management Consulting Firm

1. Confidential 1

2. Contents
• Who is TokuSaku
• TokuSaku’s Approach
• Service Offerings
• Advantages of Partnering with TokuSaku
• Client Portfolio
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3. Company Background
Founded Core Values
• Founded in Seattle, Washington • Efficient, delivering high quality
in 2007 by business and IT services at lean rates
process professional from Ernst • Objective and dedicated to driving
& Young the best solutions with innovative
approaches
• Puget Sound based company • Loyal to the client, always putting the
with over 40 senior process and needs of the customer first and
strategy consultants foremost
• Humble, focused on driving success
"with" our clients
• Open, honest and trustworthy
• Accountable, providing benefits and
value to our clients
• Fun, making sure that we keep it fun
and focused
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4. Project Execution of the Past
• Projects were segmented into
three key phases
• Most phases were done by
different resources, either internal
or external
• Key impacts included:
– Inefficient use of resources and
capital
– Impact in customer and
Focus stakeholder satisfaction
Variation – Minimized time for strategy and
business case creation
Noise
– Lack of full business case
validation
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5. TokuSaku’s Approach
Judo (柔道) means "gentle way”
TokuSaku’s founder is a 2nd degree black belt in Judo and has applied
the same principles to ensure long term client success
TokuSaku’s disciplined approach brings clarity to the core issues at hand and
ensures focus and alignment throughout the project to their resolution.
• We work to understand all facets of your situation, not just the presenting problem
• We partner with you to achieve success as you’ve defined it
• We help filter out the distractions and the “noise” in order to obtain better results in less time
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6. Framework for Seamless Execution
Unbalance Fit Execute Validate
• Break the • Create a • Transform the • Assess results
problem down multifaceted way work gets
approach done • Validate against
• Understand initial goals
scope of the • Establish goals • Ensure all parties
impacted area and measures to are involved in • Look for
gauge success the change improvements
• Ensure clear
expectations • Use data to • Transition project
design & improve
• Lay foundation for roadmaps &
future success process
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7. Focus on the Whole Picture
Ensures all aspects of the problem are addressed
Forms/Methods - Kata (型)
• Approaches that TokuSaku
utilize to ensure client success
• Drives projects from the
business perspective
Techniques - Waza (技)
• Tools utilized within the forms
• Scalable to meet client needs
and business constraints
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8. Services and Offerings that
Meet Customer Needs
Our strength is ‘around’ the system not ‘in’ the system.
Kata (型) – Forms/Methods Waza (技) – Techniques
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9. Execution Examples
Unbalance Fit Execute Validate
Solution Identified No No Yes Yes
How do we identify a We have a business We know what the “tool” Our program is
solution quickly specific problem and is but we need the right launched but how do we
Problems
don’t know what approach to address measure success and
Encountered solutions will drive the people and process ongoing improvement
highest ROI changes
• High impact solutions • Solution portfolio • Solution execution • Core KPIs
• Short durations • Aligned business • High acceptance • Action response
Outcomes • Addresses critical cases rates, low push back processes
Expected needs • Roadmap for • Identification of • Draft Service Level
• Establishes foundation implementation success measures Agreements
for future success
• Business Case
Forms/Katas • Process Improvement • Change Management • BI Strategy
Development
• Rapid Project • Core Process
Techniques/Wazas • Training • ROI Analysis
Planning Mapping
Industries High-Tech, Manufacturing, Banking & Finance, Import/Export, healthcare, insurance
Disciplines Human Resources, Information Technology, Finance, Operations
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10. Advantages of TokuSaku
Client Focused
• Solutions and terms tailored to fit your business needs
Solution Agnostic
• Focused on improving your business, not on implementing pre-defined
solutions
People
• Well-rounded professionals disciplined to deliver on:
– Your time
– Your budget
– Your scope
• Creative problem-solvers
• Holistic thinkers
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11. Clients
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12. Matt Iseri,
President
600 First Avenue, Suite #230
Seattle, WA 98104
206.805.1888
WWW.TOKUSAKU.COM
 MattIseri@TokuSaku.com
 425.830.6487
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