The document discusses Shell's support for developing an International Standard for Maritime Pilot Organizations (ISPO). It notes that maritime pilots play an important role in safe passage and that their role has evolved with technology changes. Shell values both the tradition of pilots and their integral role in safety. It believes collaboration can drive positive change. A consistent, transparent global standard for maritime pilotage activities would further embed pilots as a critical element in the reliable maritime industry. Developing an ISPO could help achieve this.

1. Copyright of Shell International
International Standard for Maritime
Pilot Organisations
Shell Trading and Shipping Company
Capt. Ed Barsingerhorn
GM Europe and Africa (Shipping and Maritime)
1June 2017

2. Copyright of Shell International
Cautionary Note
The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this presentation “Shell”, “Shell group” and “Royal Dutch Shell”
are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words “we”, “us” and “our” are also used
to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or
companies. ‘‘Subsidiaries’’, “Shell subsidiaries” and “Shell companies” as used in this presentation refer to companies in which Royal Dutch Shell either directly or indirectly has
control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are
referred to as “associated companies” or “associates” and companies in which Shell has joint control are referred to as “jointly controlled entities”. In this presentation,
associates and jointly controlled entities are also referred to as “equity-accounted investments”. The term “Shell interest” is used for convenience to indicate the direct and/or
indirect ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest.
This presentation contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than
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reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential
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entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking
statements contained in this presentation are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place
undue reliance on forward-looking statements. Additional factors that may affect future results are contained in Royal Dutch Shell’s 20-F for the year ended 31 December, 2016
(available at www.shell.com/investor and www.sec.gov ). These factors also should be considered by the reader. Each forward-looking statement speaks only as of the date of
this presentation, 21 June, 2017. Neither Royal Dutch Shell nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a
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statements contained in this presentation. There can be no assurance that dividend payments will match or exceed those set out in this presentation in the future, or that they will
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You can also obtain this form from the SEC by calling 1-800-SEC-0330

3. Copyright of Shell International
Shipping & Maritime Footprint
June 2017 3
48
vessels technically managed and operated by
Shell
145,000+
Port, terminal, berth & vessel assurance
requests managed per year
2,000
Shell-associated
floating assets on
the water on any
given day
4.5 million
Nautical miles per
year covered by our
managed ships
6 months
Timeframe our annual
LNG delivered could
singlehandedly power
the UK for
4,000+
Ports, terminals and
berths utilised every
year
63 million
Approximate tons of
LNG delivered per year
20%
Of the world’s LNG
fleet operated by
Shell
2,800
Maritime professionals
5 minutes
Frequency of one of
our cargo transfers
somewhere in the
world

4. Copyright of Shell International
Our Focus
June 2017 4
 Own Fleet TRCF
 Serious Incident Frequency and the “Partners in Safety” programme
 SMBR compliance
 PRELUDE
 First LNG bunker vessel
 LNG as Fuel
 Value generation on all Maritime Activities
 Digitised end-to-end seamless system
 Port Collaboration
 Right sized organisation
 Female employees
 Knowledge Transfer
RISK
GROWTH
VALUE
PEOPLE

5. Copyright of Shell International
Serious Incident Frequency
5
SERIOUS RAM 3+ ACTUAL & RAM4+ POTENTIAL INCIDENTS
IncidentRateperDaysofHireLE(Normalised)
HireDays
0
50000
100000
150000
200000
250000
300000
350000
4000000
5
10
15
20
25
30
35
IntervalBetweenIncidents(Days)Normalised
2011 2012 2013 2014 20162015
1 in 25
Days
1 in 7
Days
1 in 12
Days
1 in 12
Days
1 in 16
Days 1 in 19
Days
4.5
4.1
3.4
3.2
2.9
2.3
0
200
400
600
800
1000
1200
1400
1600
1800
2000
0
1
2
3
4
5
2011 2012 2013 2014 2015 2016
ALL ACTUAL INCIDENTS (RAM 1 - 5) GLOBALLY 2011-2016
NumbersofIncidents
SINCE 2011
 Serious & potentially
serious incident frequency
has improved
by 3 .5
 All actual incident
frequency has improved
by 2
 Vessel emergency situation
reports has improved
by 10
June 2017

6. Copyright of Shell International
Contractor Management – “Partners In Safety”
June 2017 6
LEARNING ENGAGEMENT TOOLLEADERSHIP SAFETY VISITS
REFLECTIVE LEARNING RESILIENCE
7500 senior leader visits to
vessels in 2016
‘Mooring’ ‘Navigation’
’Engine Room Fire’ ‘500m
Zone Entry’ & ‘Chronic
Unease’
‘Mooring’ ‘Falling In Water’,
‘Lifting & Hoisting’, ‘Personal
Injury’ ‘Slips, Trips & Falls’
‘Confined Space Entry”
Animated video and
simplification of modules
POWER OF THE NETWORK
 500 Partner organisations driving change
 Global webcasts with Partner voices to forefront
 Quarterly Regional Focus Group meetings
 Focus on quality and learnings
 New area of Resilience building momentum
CHALLENGE IS TO IMPROVE QUALITY
CEO/SENIOR LEADERS VISITS
LEARNING ENGAGEMENT TOOL
REFLECTIVE LEARNING
RESILIENCE
(1 per month)
(4 per year)
(2 per year)
(1 per month)
ACTIONS

7. Copyright of Shell International
Shell “Business” and (Maritime) Pilots:
The MPM contains advice on mandatory requirements, defined as the Shell
Maritime Safety Requirements for Design, Engineering, Construction and
Operations, and detailed information and guidance for the execution of
all maritime related activities across all businesses within Shell.
The Shell HSSE Control Framework
Transportation (Road, Rail and Water)
Transportation Manual – Maritime Safety
The Documentation
Hierarchy:
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8. Copyright of Shell International
Shell “Business” and (Maritime) Pilots (2):
Testing our full MPM on “Pilot”:
Documents: 14, Sources of Mandatory Requirements: 2, Related Incidents: 4, External
Links: 5 and MPM Templates: 1
“Pilot to Pilot”
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9. Copyright of Shell International
Shell “Business” and (Maritime) Pilots (3):
Liaise with Local Authorities and Third Parties OPS.05.05
Port services need to be cost effective, efficient and supportive of the business
needs. Managers of berths and offtake facilities should, with the aid of Maritime
Focal Points, establish a relationship with the port authority, pilots, ship agents,
cargo surveyors and customs officials to promote business needs and maintain a
safe operation for all concerned. Regular meetings with service providers will
serve to review the critical services provided
Stakeholder Engagement MAN.10.10:
Typical maritime stakeholders may include:
• Port/Pilotage Authorities
• Environmental agencies (with maritime interest)
• Government/authority departments involved with Spill response
or marine transportation
• Non Governmental Organisations (NGOs)
June 2017

10. Copyright of Shell International
Shell “Business” and (Maritime) Pilots (4):
Manage Pilotage Services and Systems OPS.05.10
Obtain reasonable assurance of 3rd Party pilot competency and management.
Involve Maritime Focal Points in assessment of Pilotage services.
The assurance process must be appropriate for the scope of pilotage services being provided, to
assure that trained and competent pilots are available to handle nominated vessels and that a pilotage
management system is in place and maintained.
Internal- and External Links:
SHELL:
1. Transport Manual Maritime Safety (TMMS)
2. HSSE and SP CF Manual - Competence
3. HSSE and SP CF Manual - Competence Specification 2: HSSE professional positions
4. MMG23: DGPS Portable Berthing Aids
5. MMG7 Maritime Operations 3.2: The Pilot
6. Pilotage Assurance Guidance & Checklist
EXTERNAL:
7. IMO Resolution A.960 Training Certification and Operation of Marine Pilots
8. OCIMF Base line criteria Section 2.3: Navigation Aids & Pilotage
June 2017

11. Copyright of Shell International
Shell “Business” and (Maritime) Pilots (5):
Pilotage Assurance Questionnaire (Shell Terminal / Business – name)
• Describe the system used to……
• Describe the system requirements for…..
• Does the system include…….
• Is the pilotage system subject to any type of internal or external periodic audit? If so
please provide details.
June 2017

12. Copyright of Shell International
International Standard for Maritime Pilot
Organizations:
One of the traditional fundaments of our Industry is the role of
“Maritime Pilotage”, a role that throughout the history of our
industry has been pivotal in providing safe passage in local waters.
Although several elements of the Maritime Industry, including
Pilotage, have seen evolutional changes, it is fair to conclude that
these are most profoundly related to Technology. We at Shell value
both the tradition and the integral role of maritime pilots to safe
passage. We also embrace and drive change where change is
needed. We also believe that collaboration is a driving force for
change. A consistent and transparent (global) view on all typical
activities related to the business of “Maritime Pilotage” is something
we value, support and wish to engage on. ISPO will help further
embedding “Maritime Pilotage” as a critical and transparent
element in our highly reliable Industry.
June 2017

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