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ISSIP Service Design Speaker Series Title: How Service Design does(n’t) work (February 5th 2020) Prof. Stefan Holmlid https://www.linkedin.com/in/stefan-holmlid-b402683/ Dr. Johan Blomkvist https://www.linkedin.com/in/blomkvist/ Ana Kustrak Korper https://www.linkedin.com/in/ana-kustrak-korper-835b726/ Vanessa Rodrigues https://www.linkedin.com/in/vanessarodrigues29/
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Making in-house service design the new standard
7 Learnings to get there!
Abstract:
How to become the most customer centric bank in the Netherlands? To meet that challenge Rabobank has moved to service design in-house, underlining our vision that customer experience is vital to achieve competitive advantage. The journey has been both challenging and rewarding. We’ve learned a lot along the way: such as the fruitfulness of structural collaboration between service designers and customer journey managers to drive the change towards customer centricity. In this session, Paul Mutsaers (Customer Journey Manager) and Anna-Louisa Peeters (Service Designer) will share Rabobank’s 7 key learnings in their journey towards a successful service design practice that is embedded in this major financial institution.
Innovation:
One aspect that really sets us apart in how we work is that we link every service designer to a customer journey manager, who is the project sponsor. They operate as a mutually reinforcing duo in improving customer experience, ranging from small adjustments to large innovations. The designer provides research, creative facilitation and design expertise, and the customer journey manager ensures that all relevant stakeholders are involved from start to finish. This unique collaboration has proven to be very successful, for example to create support for the service design project results within our large organization and ensuring the designs get realized. This is certainly interesting for other companies to experiment with.
Paul Mutsaers & Anna-Louisa Peeters - Making in-house service design the new...
Paul Mutsaers & Anna-Louisa Peeters - Making in-house service design the new...Service Design Network
May 6, 2024
Jim Spohrer (https://www.linkedin.com/in/spohrer/)
Thank-you to the student team at SJSU for creating my AI Digital Twin (version 1) using the HeyGen.com platform
For creating Jim Spohrer’s AI Digital Twin (version 1)
More coming here: https://issip.org/2024-collab-ai_digital_twins/
Also see: https://bradfordbl.github.io
SJSU MIS (Management of Information Systems)
Vincent Li (https://www.linkedin.com/in/vincentwli/)
Viola Shao (https://www.linkedin.com/in/viola-shao/)
Bradford Lee (https://www.linkedin.com/in/bradfordblee/)
Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/)
Victor Lin (https://www.linkedin.com/in/victor-lin27/)
Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /)
Training Data: https://youtu.be/DUqPYEp9buQ
Recording: TBD
Slides: TBD
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptx
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptxInternational Society of Service Innovation Professionals
ISSIP_Events_20240501
Title: 20240501 Healthcare Transformation - PSU Event Series
ISSIP_Blog Event_Post: https://issip.org/psu-series-transformation-by-industry-sector-healthcare/
Co-Hosts
Vittal Prabhu
https://www.linkedin.com/in/vittalprabhu/
Jim Spohrer
https://www.linkedin.com/in/spohrer/
Panelists
Sunil Kripilani
https://www.linkedin.com/in/sunilkripalani/
Harvey Castro, MD
https://www.linkedin.com/in/harveycastromd/
Chris DeFlitch, MD
https://www.linkedin.com/in/chris-deflitch-70285711/
Paul Griffin
https://www.linkedin.com/in/paul-griffin-45925715/
ISSIP_YouTube Recording: https://youtu.be/MfzeFWd70_g
ISSIP_Slideshare Presentation: https://www.slideshare.net/slideshow/20240501-healthcare-transformation-psu-event-seriespptx/267713553
ISSIP_LinkedIn_Company Post: https://www.linkedin.com/feed/update/urn:li:activity:7188206900851703810/
ISSIP_LinkedIn_Discussion Post: https://www.linkedin.com/feed/update/urn:li:activity:7188207698734211075/
ISSIP_Blog Event_Series_Post: https://issip.org/psu-issip-industry-transformation-discovery-series-launch-engineering-the-21st-century-service-economy/
---20240501 Healthcare Transformation - PSU Event Series.pptx
20240501 Healthcare Transformation - PSU Event Series.pptxInternational Society of Service Innovation Professionals
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Making in-house service design the new standard
7 Learnings to get there!
Abstract:
How to become the most customer centric bank in the Netherlands? To meet that challenge Rabobank has moved to service design in-house, underlining our vision that customer experience is vital to achieve competitive advantage. The journey has been both challenging and rewarding. We’ve learned a lot along the way: such as the fruitfulness of structural collaboration between service designers and customer journey managers to drive the change towards customer centricity. In this session, Paul Mutsaers (Customer Journey Manager) and Anna-Louisa Peeters (Service Designer) will share Rabobank’s 7 key learnings in their journey towards a successful service design practice that is embedded in this major financial institution.
Innovation:
One aspect that really sets us apart in how we work is that we link every service designer to a customer journey manager, who is the project sponsor. They operate as a mutually reinforcing duo in improving customer experience, ranging from small adjustments to large innovations. The designer provides research, creative facilitation and design expertise, and the customer journey manager ensures that all relevant stakeholders are involved from start to finish. This unique collaboration has proven to be very successful, for example to create support for the service design project results within our large organization and ensuring the designs get realized. This is certainly interesting for other companies to experiment with.
Paul Mutsaers & Anna-Louisa Peeters - Making in-house service design the new...
Paul Mutsaers & Anna-Louisa Peeters - Making in-house service design the new...Service Design Network
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Plus de International Society of Service Innovation Professionals
May 6, 2024
Jim Spohrer (https://www.linkedin.com/in/spohrer/)
Thank-you to the student team at SJSU for creating my AI Digital Twin (version 1) using the HeyGen.com platform
For creating Jim Spohrer’s AI Digital Twin (version 1)
More coming here: https://issip.org/2024-collab-ai_digital_twins/
Also see: https://bradfordbl.github.io
SJSU MIS (Management of Information Systems)
Vincent Li (https://www.linkedin.com/in/vincentwli/)
Viola Shao (https://www.linkedin.com/in/viola-shao/)
Bradford Lee (https://www.linkedin.com/in/bradfordblee/)
Vy Nguyen (https://www.linkedin.com/in/vy-nguyen-communication/)
Victor Lin (https://www.linkedin.com/in/victor-lin27/)
Nikhil Bhatia (https://www.linkedin.com/in/nikhilbhatia89 /)
Training Data: https://youtu.be/DUqPYEp9buQ
Recording: TBD
Slides: TBD
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptx
SJSU Students AI Digital Twin of Jim Spohrer 20240506 v2.pptxInternational Society of Service Innovation Professionals
ISSIP_Events_20240501
Title: 20240501 Healthcare Transformation - PSU Event Series
ISSIP_Blog Event_Post: https://issip.org/psu-series-transformation-by-industry-sector-healthcare/
Co-Hosts
Vittal Prabhu
https://www.linkedin.com/in/vittalprabhu/
Jim Spohrer
https://www.linkedin.com/in/spohrer/
Panelists
Sunil Kripilani
https://www.linkedin.com/in/sunilkripalani/
Harvey Castro, MD
https://www.linkedin.com/in/harveycastromd/
Chris DeFlitch, MD
https://www.linkedin.com/in/chris-deflitch-70285711/
Paul Griffin
https://www.linkedin.com/in/paul-griffin-45925715/
ISSIP_YouTube Recording: https://youtu.be/MfzeFWd70_g
ISSIP_Slideshare Presentation: https://www.slideshare.net/slideshow/20240501-healthcare-transformation-psu-event-seriespptx/267713553
ISSIP_LinkedIn_Company Post: https://www.linkedin.com/feed/update/urn:li:activity:7188206900851703810/
ISSIP_LinkedIn_Discussion Post: https://www.linkedin.com/feed/update/urn:li:activity:7188207698734211075/
ISSIP_Blog Event_Series_Post: https://issip.org/psu-issip-industry-transformation-discovery-series-launch-engineering-the-21st-century-service-economy/
---20240501 Healthcare Transformation - PSU Event Series.pptx
20240501 Healthcare Transformation - PSU Event Series.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab_20240426
DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Sponsor: Jim Spohrer
Advisors: Vittaldas Prabhu, Anshul Balamwar
Alumni Coach: Toni Rae
YouTube Title: 20240525 PSU Spring 2024 AI Digital Twins Pitch Video
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
ISSIP YouTube Recording GitHub Walkthrough: https://youtu.be/ACidQSnhwJs
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710
ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/
ISSIP Kickoff Presentation: https://www.slideshare.net/slideshow/20240118-issipcollabpsu-v1-ai-digital-twinspptx/267539877
ISSIP Blog Post: https://issip.org/2024-collab-ai_digital_twins/20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptx
20240426 PSU ISSIP AI_Digital_Twins Showcase Poster.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: https://www.slideshare.net/slideshow/20240425-psuspring2024-aidigitaltwins-aicollab-white-paperpdf/267538710
ISSIP Publications Whitepaper: https://issip.org/learning-center/white-paper/
ISSIP Kickoff Presentation: TBD
ISSIP Blog Post: TBD20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptx
20240118 ISSIP_Collab_PSU v1 AI Digital Twins.pptxInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: https://www.slideshare.net/slideshow/20240425-psu-issip-spr-24-final-presentationpptx/267538622
ISSIP Slideshare Whitepaper: TBD
ISSIP Blog Post: TBD20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdf
20240425 PSU_Spring_2024 AI_Digital_Twins AI_Collab White Paper.pdfInternational Society of Service Innovation Professionals
ISSIP_AI_Collab (Academic-Industry Collaboration Lab)
PSU_Spring_2024_Team
Topic: AI Digital Twins of People
TITLE: DIGITAL TWINS FOR PEOPLE IN BUSINESS AND SOCIETAL ROLES
Students
Bryn Goldman (https://www.linkedin.com/in/bryn-goldman-penn-state/)
Natalie Grim (https://www.linkedin.com/in/natalie-grim/)
Gonzalo Rambla (https://www.linkedin.com/in/gonzalo-rambla/)
Clare Relihan (https://www.linkedin.com/in/clarerelihan/)
Shakeb Siddiqui (https://www.linkedin.com/in/shakeb-siddiqui/)
Advisors
Prof. Vittal Prabhu - PSU I&SE (https://www.linkedin.com/in/vittalprabhu/)
Anshul Balamwar - Doctoral Candidate (https://www.linkedin.com/in/anshul-balamwar/)
Toni Rae - SAP, Alumni Coach (https://www.linkedin.com/in/tonirae/)
Client
Jim Spohrer - ISSIP (https://www.linkedin.com/in/spohrer/)
ISSIP YouTube Recording: https://youtu.be/YGWCji0WAzA
PSU Learning Factory Recording : https://www.youtube.com/watch?v=i28yoQjc560
GitHub: https://github.com/Shakeb100/IISSIP-DigitalTwins
ISSIP Slideshare Presentation: TBD
ISSIP Slideshare Whitepaper: TBD
ISSIP Blog Post: TBD20240425 PSU ISSIP SPR 24 Final Presentation.pptx
20240425 PSU ISSIP SPR 24 Final Presentation.pptxInternational Society of Service Innovation Professionals
ISSIP_Event_20240410
20240410 Welcome_To_ISSIP
Michele Carroll, ISSIP Executive Director
LinkedIn: https://www.linkedin.com/in/mmcarroll/
Vaishali Mane, ISSIP Community Engagement Leader
LinkedinIn: https://www.linkedin.com/in/vaishalimane/
Jim Spohrer, ISSIP Board Member and Co-Founder
LinkedIn: https://www.linkedin.com/in/spohrer/
Michele_Welcome_Slides: https://www.slideshare.net/slideshow/20240409-engage-with-issip2024-michelecarrollpptx/267187488
Michele_Welcome_Recording: https://youtu.be/htspKBEDE94
This_Event_Slides: TBD
This_Event_Recording: TBD20240410 ISSIP GGG Qtrly Community Connection Slides.pptx
20240410 ISSIP GGG Qtrly Community Connection Slides.pptxInternational Society of Service Innovation Professionals
ISSIP_Event_20240409
20240409 Welcome_To_ISSIP
Michele Carroll, ISSIP Executive Director
LinkedIn: https://www.linkedin.com/in/mmcarroll/
Slides: TBD
Recording: https://youtu.be/htspKBEDE9420240409 Engage with ISSIP_2024 Michele_Carroll.pptx
20240409 Engage with ISSIP_2024 Michele_Carroll.pptxInternational Society of Service Innovation Professionals
ISSIP_Events_20240313
ISSIP Website Event URL:
https://issip.org/event/issip-ambassador-kevin-clark-of-content-revolution-to-kick-off-ambassador-event-panel-series-2024/
Title: Customer Wellness & Fitness - Free ISSIP Webinar
Date: March 13, 2024 (Wednesday)
Speakers:
Kevin Clark - Lead Panelist and ISSIP Ambassador, Founder and President, Content Evolution
https://www.linkedin.com/in/kevin-clark-0057b81/
Martin Vilsøe - US CEO, Implement Consulting Group
https://www.linkedin.com/in/martin-vilsøe-a51981/
Max Turner - SVP emeritus for Market Insights and Research for Bank of America Merrill Lynch
https://www.linkedin.com/in/mackturner/
Abstract:
Customer Wellness & Fitness reveals the major cycles and moments of joy and disappointment in strategic service outsourcing engagements. At the core of this thesis is applying the physician’s Hippocratic Oath to complex service engagements: “To Do No Harm.” Service agreements describing these engagements generally last anywhere from three years to ten years and represent hundreds of millions and at times billions of dollars of revenue over the contract period. We discover the first six months prior to contract signing and the first six months after contract signing represent a critical year. This is when the seeds are sown in the soil of the relationship for sustainable satisfaction and healthy performance or dissatisfaction and interaction illness. Developed diagnostics allow teams to understand if working together is on-track for success or will derail and wither early-on. Starting with inquiry and research for IBM clients and then observations with other enterprises and their clients value chain partners, there are observable patterns contributing to customer wellness and fitness across a constellation of enterprise activities. The good news: Most derailment factors are preventable. The bad news: Organization inertia and inappropriate incentives along with insufficient key performance indicators (KPIs) and service level agreements (SLAs) whether delivered by people or platforms continue to plague strategic relationships.
With support from:
Jim Spohrer - Board of Directors
https://www.linkedin.com/in/spohrer/
Christine Ouyang - Ambassador Leader
https://www.linkedin.com/in/christine-ouyang/
Michele Carroll - Executive Director
https://www.linkedin.com/in/mmcarroll/
Recording: https://youtu.be/W6JqyuXOC8Q
Slides: https://www.slideshare.net/slideshows/20240313-customerwellnessandfitness-issipambassadors-kevinclark-pptx/266786796
20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptx
20240313 Customer_Wellness_and_Fitness ISSIP_Ambassadors Kevin_Clark .pptxInternational Society of Service Innovation Professionals
Progress_Update_and_BoardOfDirectors_Call
January 31, 2024
Michele Carroll, ISSIP Executive Director
Deb Stokes, ISSIP President
ISSIP Leadership - https://issip.org/issip-leadership/
Agenda
Welcome - Michele Carroll
President’s Welcome - Deb Stokes
-Recognize Outgoing President
-Vision for 2024
ISSIP 2023 in Review
Overall - key metrics - Michele Carroll
Events, Publishing - Jim Spohrer
Awards - Haroon Abbu
Ambassadors - Christine Ouyang
AI Collab Pilot - Debra Satterfield
New in 2024 - Vaishali Mane
- Give. Get. Grow! 2024!
ISSIP Community: Why I Joined, Best in 2023, Priority 2024
Institutional, BOD Members
Closing - Deb Stokes
Recording: https://youtu.be/QH80aMx2kJA
Slides: https://www.slideshare.net/slideshows/20240131-progressupdateboardofdirectorspptx/26601882220240131 Progress_Update_BoardofDirectors.pptx
20240131 Progress_Update_BoardofDirectors.pptxInternational Society of Service Innovation Professionals
20240117 MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.PDF
MyT-Me Your Personal T-Shape Scoring App
ISSIP (https://www.ISSIP.org)
Presented by
Lou Freund, Ph.D.
ISSIP Fellow
Professor Emeritus
San José State University
LEFreund@T-ShapeSolutions.com
For support exploring the platform:
Email: LEFreund@T-ShapeSolutions.com
and/or
Connect on LinkedIn with Pavel Savva (add a message "MyTMe")
Pavel_Savva (https://www.linkedin.com/in/pavelsavva/)
Lou_Freund (https://www.linkedin.com/in/louis-freund-05150518/)MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdf
MyTMe - The T-shape metric - ISSIP Workshop 1-17-24.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM Video - https://player.hourone.ai/f3c75b67d76d4244ae4e4a40de6f93cc
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Showcase - ISSIP_AI_Collab.pptx
PSU 2023 Final Showcase - ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Presentation ISSIP_AI_Collab.pptx
PSU 2023 Final Presentation ISSIP_AI_Collab.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Final Report - ISSIP_AI_Collab.docx
PSU 2023 Final Report - ISSIP_AI_Collab.docxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptx
PSU 2023 ATM Case Study Guide - AutomaticTellerMachine.pptxInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - Airplane.pdf
PSU 2023 Service Innovation Case - Airplane.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - SocialMedia.pdf
PSU 2023 Service Innovation Case - SocialMedia.pdfInternational Society of Service Innovation Professionals
ISSIP AI Collab 2023
Penn State University (PSU) Capstone Team
PSU 2023 Fall
PSU Showcase Page - https://sites.psu.edu/lfshowcasefa23/2023/12/03/generative-ai-playbook-and-workflow-analysis/
*** Service Innovation Case Studies
Automobile PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-automobilepdf
Automobile GitHub - https://jsp5597.github.io/PSUAutomobileCaseStudy/
Automobile CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-automobile-case-study-guidepptx
Airplane PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-airplanepdf
Airplane GitHub - https://shiquanzhang.github.io/Casestudy-Airplanes/
ATM PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-atmpdf
ATM GitHub -
ATM CaseStudyGuide - https://www.slideshare.net/issip/psu-2023-atm-case-study-guide-automatictellermachinepptx
SocialMedia PDF - https://www.slideshare.net/issip/psu-2023-service-innovation-case-socialmediapdf
SocialMedia GitHub - https://amsh111.github.io/Case-Study-social-Media/
*** Playbook and other materials
Playbook - https://www.slideshare.net/issip/psu-2023-final-playbook-issipaicollabpptx
Final Report - https://www.slideshare.net/issip/psu-2023-final-report-issipaicollabdocx
Final Showcase - https://www.slideshare.net/issip/psu-2023-final-showcase-issipaicollabpptx
Final Presentation - https://www.slideshare.net/issip/psu-2023-final-presentation-issipaicollabpptx
Final Presentation Recording - https://psu.mediaspace.kaltura.com/media/1_xlhbldqv
*** Learning Factory Capstone Team:
John Pekor (http://www.linkedin.com/in/john-pekor-4a14431b8)
Abigail Moliski (http://www.linkedin.com/in/abby-moliski-4679011b5)
Shiquan Zhang (https://www.linkedin.com/in/时铨-张-b0098a26b/)
Ahmad Alhabib (https://www.linkedin.com/in/ahmad-alhabib-59b619254)PSU 2023 Service Innovation Case - Automobile.pdf
PSU 2023 Service Innovation Case - Automobile.pdfInternational Society of Service Innovation Professionals
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20200205 stefan holmlid sd ss service design works and does not issip service-design-5-feb
- 1. How Service Design does(n’t) work Johan Blomkvist, Stefan Holmlid Ana Kustrak Korper, Vanessa Rodrigues @LiUDesign
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