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Designing
intention
for
@jamesarcher
(Getting userstodowhatyouwant)
james@crowdfavorite.com
All communication
is persuasive
@jamesarcher james@crowdfavorite.com
Road to Hell
@jamesarcher james@crowdfavorite.com
Would you design a package
to look bigger on the shelf?
@jamesarcher james@crowdfavorite.com
Would you create a commercial
that made a boring film seem
like a lighthearted comedy?
@jamesarcher james@crowdfavorite.com
Would you promote a diet product
you knew didn’t work?
@jamesarcher james@crowdfavorite.com
Would you design an ad for a
product whose frequent use
could result in the user’s death?
@jamesarcher james@crowdfavorite.com
Road to Hell
@jamesarcher james@crowdfavorite.com
Ethical Persuasion
@jamesarcher james@crowdfavorite.com
Donoharm
Don’ttelloutright lies
Don’tcheatorsteal
Protectprivacy
Respecttheaudience
Promotepublic good
Avoidconflictsofinterest
Doyourjobwell
@jamesarcher james@crowdfavorite.com
Is it ever acceptable to lie?
@jamesarcher james@crowdfavorite.com
Benrath Senior Center
@jamesarcher james@crowdfavorite.com
1ESS
@jamesarcher james@crowdfavorite.com
Donoharm
Don’ttelloutright lies
Don’tcheatorsteal
Protectprivacy
Respectthecustomer
Promotepublic good
Avoidconflictsofinterest
Doyourjobwell
@jamesarcher james@crowdfavorite.com
Let’s do this.
@jamesarcher james@crowdfavorite.com
1
Motivate
2
Simplify
Persuasive design model
3
Invite
@jamesarcher james@crowdfavorite.com
motivation
simplicity
“no way”
“nope”
“nah”
“not quite”
“maybe”
“nah”
“not quite”
“maybe”
“I guess”
“okay”
“nope”
“nah”
“not quite”
“maybe”
“I guess”
“maybe”
“I guess”
“okay”
“yes”
“HECK YES!”
“not quite”
“maybe”
“I guess”
“okay”
“yes”
@jamesarcher james@crowdfavorite.com
Step 1:
Motivate
@jamesarcher james@crowdfavorite.com
Human motivation theory (David McClelland)
Hierarchy of needs (Abraham Maslow)
ERG theory (Clayton P. Alderfer)
Self-determination theory (Deci & Ryan)
Two-factor theory (Fredrick Herzberg)
etc….
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
Remind them of their motivations
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Five basic motivators
Security Pleasure Affiliation
Aspiration Identity
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Know when to stop talking
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Step 2:
Simplify
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Functionality
@jamesarcher james@crowdfavorite.com
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Web professionals have a
high annoyance threshold
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Users have a low
annoyance threshold
@jamesarcher james@crowdfavorite.com
The hamburger menu
doesn’t work
Switching from the
hamburger menu to a
tab bar got Spotify a
30% increase
in menu item clicks
Images from Mitchel Broussard
and Hambpus Nilsson
@jamesarcher james@crowdfavorite.com
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
1-second page load delay =
- 11% fewer views
- 16% less customer satisfaction
- 7% fewer conversions
@jamesarcher james@crowdfavorite.com
Every additional click can
lose 30-60% of users
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
What goes in “Address 2”?
@jamesarcher james@crowdfavorite.com
Amazon provides the comfort of knowing
@jamesarcher james@crowdfavorite.com
CrazyEgg switched from money-back guarantee
to free trial and got 116% boost in signups
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
Delight
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
challenge
skill
(anxiety)
(boredom)
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Comfort
Efficiency
Intuitiveness
Functionality
Delight
@jamesarcher james@crowdfavorite.com
Step 3:
Invite
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
Take it a step at a time
@jamesarcher james@crowdfavorite.com
Make sure there’s a next step
@jamesarcher james@crowdfavorite.com
Fill out contact form
Download more info
Sign up for newsletter
Request a free estimate
Sign up for free ebook
Receive whitepaper
Read case study
Schedule a call
Subscribe to a service
Register for an event
Follow on Twitter
Download the report
Sign up for free trial
Download app
Leave a comment
Write a review
Try it free
Print a coupon
Share on Facebook
Buy now
@jamesarcher james@crowdfavorite.com
Keep it simple
@jamesarcher james@crowdfavorite.com
Experiment
@jamesarcher james@crowdfavorite.com
Don’t be afraid to
ask for the sale
@jamesarcher james@crowdfavorite.com
1
Motivate
2
Simplify
Persuasive design model
3
Invite
@jamesarcher james@crowdfavorite.com
Security
Identity, Affiliation
Aspiration, Pleasure
@jamesarcher james@crowdfavorite.com
@jamesarcher james@crowdfavorite.com
http://bit.ly/jameslist
Text “james” to 66866
or
Want more?

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Design for Intention: Getting Users to Do What You Want